Consumer Complaints


Fail datemilesoccurencesPurchase date
SEATS
10/29/2012770001
 I noticed for a couple of weeks my seat would rock back and forth when i accelerated. yesterday when i sat down in my car, i heard a loud clunk and it was my driver's seat which apparently broke off the mechanism that holds it. i researched and saw many users are reporting the same issue. now i have a broken driver's seat in my car. *tr
10/29/201277000
 I noticed for a couple of weeks my seat would rock back and forth when i accelerated. yesterday when i sat down in my car, i heard a loud clunk and it was my driver's seat which apparently broke off the mechanism that holds it. i researched and saw many users are reporting the same issue. now i have a broken driver's seat in my car.
05/09/2012830001
 Driver seat bracket broke and the seat slides and rocks when driving, unsafe ## vin failed ## infiniti m45 2006 ##. *tr
03/03/200923000
 Infiniti has received many complaints about the broken driver seat leaning into the center console because it is well documented in the nicoclub.com forum 2006 m45 seat leaning into glove box. while my car was being serviced in 2008-2009 timeframe, i called infiniti of willow grove pa and asked them to look at the seat because it seemed to rock when coming to a stop or accelerating. i was told they could not find anything wrong with the seat and i never thought much of it until it completely broke and my seat was leaning into the center console. i have two children and needed to get this matter resolved quickly for the safety of my family. the dealer told me there was nothing they could do and asked me to call infiniti consumer affairs. the consumer affairs representative promptly took my contact info and said she would check with the manufacturer to see if there was money available to assist me despite my car being out of warranty. the representative said she would be in touch with me in about a week to tell me what the decision was. she called me back a few days later and said there was nothing they could do b/c the issue was not documented at the dealer and the car was out of warranty. she said the entire under carriage of the seat would require replacement at a cost of $1,200. unfortunately, i do not have $1200 to put towards a $42,000 car so i ended up taking the seat apart myself and took it to a welder. the welder said the material used by the manufacturer was poor quality. i took multiple pictures of the broken seat bracket and had it professionally welded for $40 (much less than the $1200 quoted by the dealer and consumer affairs).
09/23/200864344108/15/2005
 Tl*the contact owns a 2006 infiniti m45. the contact stated that the one inch rear tube that extends from right to left, which supports the seat bracing structure weld, failed on the driver's side metal frame. he called the dealer and was issued case number 6296066. the failure and current mileages were 64,435. updated 10/16/08 *bf the seat frame had a stress crack at the left rear corner. during a tune-up, the mechanic noticed that one of the tires were separating. updated 10/20/08. *jb