Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT | ||||||||||||||||
| 11V244000 | NISSAN NORTH AMERICA, INC. | from 09/01/1996 to 10/31/2002 | V (Vehicle) | 195991 | ODI | NISSAN NORTH AMERICA, INC. | 04/20/2011 | 04/21/2011 | ||||||||
| Defect Summary | Nissan is recalling certain model year 1996-2004 pathfinder and model year 1997-2003 infiniti qx4 vehicles originally sold, or currently registered in, connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, washington d.c., west virginia and wisconsin. in areas of the country in which heavy concentrations of road salt are used, a mixture of snow/water and salt may enter an assembly location hole in the upper strut housing, causing water to collect at the mating surface of the strut housing panel and the inner hood ledge assembly. over time, this snow/water and salt intrusion may result in corrosion of the strut tower housing in some subject vehicles. | |||||||||||||||
| Consequence Summary | The strut housing may crack and pull away from the inner hood ledge assembly. this may lead to grinding noises, increased steering effort, and possibly the steering column to break, resulting in the loss of steering control, which could result in a crash. | |||||||||||||||
| Corrective Summary | Nissan will inspect the strut housing and repair the vehicles as necessary, free of charge. an interim notification letter to owners will be mailed on or before may 16, 2011. owners may contact nissan at 1-800-647-7261. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT - MACPHERSON STRUT | |||||
| RCB-11-039-E | 06/08/2012 | 10044329 | Infiniti: see document search button for owner letter. certain vehicles registered in states where concentration of road is used, an inspection for corrosion and repair, if necessary, on front housing panels. safety recall campaign. mo | 06/12/2012 | |
| ITB-11-041 | 08/11/2011 | 10040864 | Ready | 09/14/2011 | |
| ITB-11-041 | 08/11/2011 | 10040864 | Nissan service campaign: see document search button for owner letter. 199-2004 qx4. in states where heavy concentrations of road salt are used in the winter, the front driver | 09/14/2011 | |
| ITB-11-041 | 06/08/2012 | ITB-11-041-D | 10040864 | Nissan service campaign: see document search button for owner letter. 1997-2004 qx4. in states where heavy concentrations of road salt are used in the winter, the front driver | 09/14/2011 |
| ITB-11-041 | 08/10/2012 | ITB-11-041-E | 10040864 | Nissan service campaign: see document search button for owner letter. 1997-2004 qx4. in states where heavy concentrations of road salt are used in the winter, the front driver | 09/14/2011 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | 06/30/2011 | Frame/Body Structure Corrosion | 11V244000 | |
| In their defect information report (dir) of april 20, 2011, nissan north america, inc. (nissan) notified nhtsa that it would conduct a safety recall of certain 1996-2004 nissan pathfinder and 1997-2003 infinity qx4 vehicles to repair corrosion damage to the driver's side front strut tower.the vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia.the dir states in part, ...the strut housing may crack and pull away from the inner hood ledge assembly.this could lead to the strut housing panel separating and contacting the steering column lower shaft.contact with the steering column lower shaft can cause steering difficulties and may require an increase in steering effort by the driver.if the steering column lower shaft completely fractured it would result in a total loss of steering control.in some cases, the strut housing panel can contact or affect adjacent brake system components.complainants reported experiencing either steering or brake system issues, and in some cases, both.nissan dealer's will inspect the strut housing and, based on the level of corrosion found, make an assessment as to how to remedy the vehicle (see defect information report for additional details). brake system components adjacent to, and in the area of, the strut tower (i.e., brake master cylinder, left front brake line, abs wire harness, etc.) will also be inspected. | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | Frame/Body Structure Corrosion | |||
| The office of defects investigation has received 35 reports on the subject vehicles alleging a corrosion related failure of the driver's side front strut tower.in 18 of the reports there were allegations that the failures affected the vehicles steering, including five that reported the steering shaft or column broke resulting in a loss of steering.severe corrosion of the frame/body structure in the area of the driver's side front strut tower can allow the strut tower to fail.if the failed strut tower contacts the steering column upper joint, or otherwise restricts the rotation of the steering column shaft, it can result in increased steering effort, steering impediment, or a complete loss of steering control. | ||||||
| SUSPENSION - FRONT | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | 06/30/2011 | Frame/Body Structure Corrosion | 11V244000 | |
| In their defect information report (dir) of april 20, 2011, nissan north america, inc. (nissan) notified nhtsa that it would conduct a safety recall of certain 1996-2004 nissan pathfinder and 1997-2003 infinity qx4 vehicles to repair corrosion damage to the driver's side front strut tower.the vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia.the dir states in part, ...the strut housing may crack and pull away from the inner hood ledge assembly.this could lead to the strut housing panel separating and contacting the steering column lower shaft.contact with the steering column lower shaft can cause steering difficulties and may require an increase in steering effort by the driver.if the steering column lower shaft completely fractured it would result in a total loss of steering control.in some cases, the strut housing panel can contact or affect adjacent brake system components.complainants reported experiencing either steering or brake system issues, and in some cases, both.nissan dealer's will inspect the strut housing and, based on the level of corrosion found, make an assessment as to how to remedy the vehicle (see defect information report for additional details). brake system components adjacent to, and in the area of, the strut tower (i.e., brake master cylinder, left front brake line, abs wire harness, etc.) will also be inspected. | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | Frame/Body Structure Corrosion | |||
| The office of defects investigation has received 35 reports on the subject vehicles alleging a corrosion related failure of the driver's side front strut tower.in 18 of the reports there were allegations that the failures affected the vehicles steering, including five that reported the steering shaft or column broke resulting in a loss of steering.severe corrosion of the frame/body structure in the area of the driver's side front strut tower can allow the strut tower to fail.if the failed strut tower contacts the steering column upper joint, or otherwise restricts the rotation of the steering column shaft, it can result in increased steering effort, steering impediment, or a complete loss of steering control. | ||||||
| SUSPENSION - FRONT - MACPHERSON STRUT | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | 06/30/2011 | Frame/Body Structure Corrosion | 11V244000 | |
| In their defect information report (dir) of april 20, 2011, nissan north america, inc. (nissan) notified nhtsa that it would conduct a safety recall of certain 1996-2004 nissan pathfinder and 1997-2003 infinity qx4 vehicles to repair corrosion damage to the driver's side front strut tower.the vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia.the dir states in part, ...the strut housing may crack and pull away from the inner hood ledge assembly.this could lead to the strut housing panel separating and contacting the steering column lower shaft.contact with the steering column lower shaft can cause steering difficulties and may require an increase in steering effort by the driver.if the steering column lower shaft completely fractured it would result in a total loss of steering control.in some cases, the strut housing panel can contact or affect adjacent brake system components.complainants reported experiencing either steering or brake system issues, and in some cases, both.nissan dealer's will inspect the strut housing and, based on the level of corrosion found, make an assessment as to how to remedy the vehicle (see defect information report for additional details). brake system components adjacent to, and in the area of, the strut tower (i.e., brake master cylinder, left front brake line, abs wire harness, etc.) will also be inspected. | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | Frame/Body Structure Corrosion | |||
| The office of defects investigation has received 35 reports on the subject vehicles alleging a corrosion related failure of the driver's side front strut tower.in 18 of the reports there were allegations that the failures affected the vehicles steering, including five that reported the steering shaft or column broke resulting in a loss of steering.severe corrosion of the frame/body structure in the area of the driver's side front strut tower can allow the strut tower to fail.if the failed strut tower contacts the steering column upper joint, or otherwise restricts the rotation of the steering column shaft, it can result in increased steering effort, steering impediment, or a complete loss of steering control. | ||||||
| SUSPENSION - FRONT - SHOCK ABSORBER | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | 06/30/2011 | Frame/Body Structure Corrosion | 11V244000 | |
| In their defect information report (dir) of april 20, 2011, nissan north america, inc. (nissan) notified nhtsa that it would conduct a safety recall of certain 1996-2004 nissan pathfinder and 1997-2003 infinity qx4 vehicles to repair corrosion damage to the driver's side front strut tower.the vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia.the dir states in part, ...the strut housing may crack and pull away from the inner hood ledge assembly.this could lead to the strut housing panel separating and contacting the steering column lower shaft.contact with the steering column lower shaft can cause steering difficulties and may require an increase in steering effort by the driver.if the steering column lower shaft completely fractured it would result in a total loss of steering control.in some cases, the strut housing panel can contact or affect adjacent brake system components.complainants reported experiencing either steering or brake system issues, and in some cases, both.nissan dealer's will inspect the strut housing and, based on the level of corrosion found, make an assessment as to how to remedy the vehicle (see defect information report for additional details). brake system components adjacent to, and in the area of, the strut tower (i.e., brake master cylinder, left front brake line, abs wire harness, etc.) will also be inspected. | ||||||
| PE11004 | NISSAN NORTH AMERICA, INC. | 01/28/2011 | Frame/Body Structure Corrosion | |||
| The office of defects investigation has received 35 reports on the subject vehicles alleging a corrosion related failure of the driver's side front strut tower.in 18 of the reports there were allegations that the failures affected the vehicles steering, including five that reported the steering shaft or column broke resulting in a loss of steering.severe corrosion of the frame/body structure in the area of the driver's side front strut tower can allow the strut tower to fail.if the failed strut tower contacts the steering column upper joint, or otherwise restricts the rotation of the steering column shaft, it can result in increased steering effort, steering impediment, or a complete loss of steering control. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 09/11/2012 | 89445 | ||
| Tl* the contact owns a 2002 infiniti qx4. the contact stated that while traveling 3 mph, the anti-lock braking system warning light illuminated. the service engine warning light also illuminated shortly afterward. the steering wheel then became difficult to maneuver. the vehicle was driven to an authorized dealer where it was confirmed that the steering failed and that the vehicle was to be repaired under nhtsa campaign id number: 11v244000 (steering:column ). as a result of the suspension failure, the anti-lock braking system had also failed. the technician was authorized to repair the vehicle under the recall but only for the steering failure and not the abs system failure. the vehicle was not repaired per the contact's request. the manufacturer was contacted. the failure and current mileages were 89,445. the vin was not available. | |||
| 09/11/2012 | 89445 | ||
| Tl- the contact owns a 2002 infiniti qx4. the contact stated that while traveling 3 mph, the anti-lock braking system warning light illuminated. the service engine warning light also illuminated shortly afterward. the steering wheel then became difficult to maneuver. the vehicle was driven to an authorized dealer where it was confirmed that the suspension failed and that the vehicle was to be repaired under nhtsa campaign id number: 11v244000 (steering:column ). as a result of the suspension failure, the anti-lock braking system had also failed. the technician was authorized to repair the vehicle under the recall but only for the steering failure and not the abs system failure. the vehicle was not repaired per the contact's request. the manufacturer was contacted. the failure and current mileages were 89,445. the vin was not available. kmj | |||
| 09/11/2012 | 89445 | ||
| Tl- the contact owns a 2002 infiniti qx4. the contact stated while traveling 3 mph the anti-lock brake system light began to illuminate. the service engine light illuminated shortly after and then it became difficult to steer the vehicle. the vehicle was driven to an infiniti dealership where it was confirmed that the suspension had failed.the vehicle was to be repaired under nhtsa campaign id number (11v244000). as a result of the suspension failure, the anti-lock brake system had failed. the mechanic was going to repair the vehicle under the recall but would not fix the anti-lock brake system. the vehicle was not repaired per the contact's request. the manufacturer has been contacted. the failure and current mileages were 89,445. the vin was not available. mh | |||
| SUSPENSION - FRONT | |||
| 12/01/2011 | 1 | ||
| 2002 infiniti qx4. consumer writes in regards to corrosion recall *tgw the consumer took the vehicle to the dealer for a routine service. the dealer informed the consumer they applied a fix for a recall and two bolts did not torque as they should have. the consumer stated she never received a recall. the consumer then received another call and was informed her vehicle could not be fixed. he too, explained about the two bolts that would not torque. one week later, the consumer was informed that infiniti was going to buy the vehicle back from her. *jb | |||
| 09/01/2011 | 1 | ||
| 2002 infiniti qx4. consumer writes in regards to recall concerning side strut tower housing *tgw the consumer stated he was involved in an accident, because of the failed part. he is seeking reimbursement for the repair. *jb | |||
| SUSPENSION - REAR | |||
| 03/01/2002 | |||
| Car bottomed out with three passengers - lbs 210,123,115+30lb dog and luggage. how can an suv touted to haul 3500 lb trailer, seat five, have a luggage rack.bottomout at every expansion joint from here to maineand back??? we were not carrying lead or gold in the suit cases. called pat gauss and he suggested air bag assists. no thanks, its trade in time.*ak | |||
| 01/22/2002 | 1 | 12/01/2001 | |
| Rear suspension bottoms out with 4 adults in vehicle. local dealer confirmed on 01/25/2002. infiniti will not correct problem nor refund purchase.*ak | |||