Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 0505004 | 05/01/2005 | 10015817 | Shift lock solenoid removal and replacement procedures. *tt 2002-2004 isuzu axiom (up), 198-2004 rodeo (ue) and 1998-2004 rodeo sport. update *sc | 08/12/2005 | |
| 0204S003 | 04/01/2002 | 633944 | Replacement odometer programing. *jg | 09/26/2002 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| IB0105S003 | 06/01/2001 | 621370 | Information regarding the operation and repair of the torque-on-demand (tod) system. *tt | 09/18/2001 | |
| IB0105S002 | 04/01/2001 | 621355 | Service information on 4l four-wheel drive operation. *tt | 09/18/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 01/21/2010 | 121000 | ||
| Transmission would not shift properly. transmission was rebuilt.transmission has again failed at 187000 miles. it will not go into reverse.transmission was diligently maintained with filter and fluid changes | |||
| 05/10/2011 | 84000 | ||
| Tl* the contact owns a 2002 isuzu axiom. the contact started the ignition and when shifting into drive, the transmission began to jerk violently with the illumination of the warning indicator. the vehicle was taken to an independent mechanic for diagnosis. the transmission was rebuilt however, the failure continued. the vehicle was not repaired for the most recent malfunction. the manufacturer had not been notified of the problem. the approximate failure mileage was 84,000. | |||
| 05/10/2011 | 84000 | ||
| Tl-the contact owns a 2002 isuzu axiom. the contact started the ignition and when shifting into drive, the transmission began to jerk violently with the illumination of the warning indicator. the vehicle was taken to an independent mechanic for diagnosis. the transmission was rebuilt however, the failure continued. the vehicle was not repaired for the most recent malfunction. the manufacturer had not been notified of the problem. the approximate failure mileage was 84,000. kmj | |||
| 05/10/2011 | 84000 | ||
| Tl-the contact owns a 2002 isuzu axiom. the contact started the ignition and when shifting into the drive position, the transmission began to jerk violently with the illumination of the warning indicator. the vehicle was taken to an independent mechanic for diagnosis. the transmission was rebuilt; however the failure continued. the vehicle was not repaired for the most recent malfunction. the manufacturer had not been notified of the problem. the approximate failure mileage was 84,000. js | |||
| 01/01/1901 | 1 | ||
| 2002 isuzu axiom replaced transmission and electrical system after mechanic stated everything was running fine. *kb ***nar*** the consumer has also had problems with the vehicle's air conditioner and the oxygen sensor. *nm | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 07/27/2011 | 158000 | ||
| Transmission failure slips in and out of over drive | |||
| 08/12/2011 | |||
| I have a 2002 isuzu axiom. my transmission is having problems for the second time. the servo cover has came off and all the fluid is leaking out. there are several cases of people reporting transmissions problems and failures in this vehicle. it seems the entire transmission should be recalled. these are not cheap repairs. thank you. | |||
| 01/20/2011 | 140000 | ||
| Isuzu axiom 2002 2wd with 141000 miles. with 115000 miles in 2007 all of the sudden transmission failed and left me in the middle of the torrential rain with my wife and infant. we couldn't navigate car to the safety and we were in the middle lane when that happened. it was a very scary moment. i had to replace transmission. i had installed new transmission as i didn't want to experience anything similar. now it failed again. there is something very suspicious about this transmission in these vehicles.i think somebody needs to address these issues. | |||
| 10/04/2010 | 98032 | ||
| Driving my 2002 isuzu axiom normally to work. i parked in a downtown parking garage and was instructed to park on the 4th floor. my car had great difficulty climbing the ramps and finally stopped climbing at the 3rd floor. i left my car all day and drove home after work, taking all surface streets and avoiding hills. the next day i carefully drove to my mechanics shop and(then the check trans & check eng lights came on) was told the transmission needs replacing or rebuilding. i carefully drove to a transmission shop and am having the transmission rebuilt at an out of pocket expense of roughly $3,300. fortunately this all happened while i was driving, as it is normally the family car driven by wife. so basically the transmission suddenly failed without warning, there are no leaks or smoke or smell. and the warning light came on after it was too late. we did take our car to the dealer for its last trans service and had appointment to get a trans service 3 days after it failed! | |||
| 06/14/2010 | 80000 | ||
| Transmission failed on 2002 isuzu axiom with only 80k miles. | |||
| 04/01/2010 | |||
| I have a 2002 isuzu axiom with 84,000 miles. the transmission is slipping. apparently this is a defect that many, many owners are experiencing or have experienced. this defect needs to be recalled and fixed by the manufacturer. the second issue is the buttons on the radio/heating and cooling unit falls out. this too needs to be recalled and fixed by the manufacturer. | |||
| 05/09/2010 | 110000 | ||
| Transmission went out. all of a sudden wouldn't go into gear. has a little over 100,000 miles. haven't had fixed yet. having trouble finding a mechanic to work on it. apparently this is a commen thing with this car. researched on-line and lots of posting same problem. one person suggested making a complaint so that maybe it would be recalled. | |||
| 04/08/2010 | 118300 | ||
| 2002 isuzu axiom does not shift. have reported this numerous times to isuzu service provider as car still under warranty (not yet 120k). they keep adjusting it instead of replacing it. even after each dealer attempt to make adjustments, this vehicle, upon acceleration from a stop or near stop, strains when going into second gear, goes nowhere, then clunks loudly & lunges dramatically forward at a very rapid speed. it scares me but i have no other transporatation. on my last family trip (4/8/10), i thought i was going to get killed as the car suddenly refused to shift and go uphill in dc on the interstate while in heavy high-speed traffic!!! i hope this suv does not kill my family and me. this vehicle is dangerous!!! | |||
| 04/02/2010 | 90000 | ||
| 2002 isuzu axiom transmission failure. when shifting from 1st to 2nd gear transmission gets stuck and cannot go faster than 20 mph. axiom transmission are near impossible to find and when one is loacted it costs 3,000 to have installed | |||
| 08/08/2007 | 77000 | 1 | 03/01/2002 |
| Car was repaired under isuzu's manufacturer warranty at vista isuzu for a minor transmission leak on 8/8/07. on this date i drove car from the repair shop and at approximately 40mph and about 1/2 mile from the repair shop the car lurched and the rear axel locked up sending the car in an uncontrolled right to left swerve. surrounding cars around me were barley able to avoid hitting me. i took the car back to vista ford and later i contacted their repair shop manager and they were unable to verify the cause, and i was only told that all forward gears were shredded and that gear material was found in the transmission pan and that a high pressure pump within the transmission unit could have potentially cause the incident. *tr | |||
| 08/20/2006 | 36000 | 4 | 08/14/2006 |
| Tl*the contact owns a 2002 isuzu axiom. the vehicle's a/t oil temperature light illuminated. the vehicle was taken to the dealer who flushed the transmission. the same warning light illuminated again at 41,715 miles. the vehicle was taken back to the dealer who replaced the piston accumulator cover. at 43,543 miles while attempting to pull out of a parking spot, the vehicle would not catch gear and started to shutter. the vehicle was towed to the dealer who replaced the transmission. at 45,800 miles, the failure has recurred. the vehicle was taken to the dealer who stated that the gasket was melted and leaking fluid. the dealer also replaced the transmission sub pan because it was cracked. the engine size was unknown. the current mileage is 46,000 and failure mileage was 36,000. | |||
| 01/13/2006 | 40100 | 1 | 10/02/2002 |
| 2002 isuzu axiom began having transmission leaking and slipping problems at 4, 0000 miles. contacted dealer as to history of these types of complaints, and they stated that they could not provide this information. also contacted isuzu, and they would not either, stating that i would have to contact nhtsa as this was considered internal information not to be released to the public. however, when doing a search on the internet i found numerous complaints of the same problem. in addition, have taken vehicle in for a brake job on two different occasions as i keep getting a shuddering feeling as if i am having brake failure. upon the independent mechanic reviewing the brakes wear, was advised twice that they do not need replacing as to the wear conditions. also have found repeated complaints on the internet over this same problem, however, once again dealer is not willing to admit problem or correct as to warranty!*ak | |||
| 09/15/2005 | 3 | 11/25/2002 | |
| I bought my isuzu axiom in nov 2002. it has had several hazardous defects. 1) in may 2005, at 60,000 miles the transmission suddenly failed while driving, causing the vehicle to slow to 20-30 mph, no longer accelerating. it was brought to the dealership. the transmission fluid burnt up. after two transmission flushes the transmission still needed to be replaced. only after getting isuzu involved, did the dealership honor the warranty and replaced the transmission. three weeks later i received the vehicle back. the same day it suddenly slowed again, not accelerating past 20 mph and it slipped/spun accelerating from stop lights. it was immediately brought back to the dealership, the main oil seal was replaced. after that it worked with intermittent periods of slipping/spinning when accelerating. it progressively became slower to accelerate when passing, changing lanes. in sept. 05 the transmission went bad again, my vehicle suddenly stopped accelerating while going up a hill, causing a near accident with vehicles behind me. it was towed to the dealership, the transmission needed replaced again, for the third time! what good is isuzu axiom's 10 year/120,000 mile warranty if the transmission keeps going out suddenly as i drive it? the warranty won't prevent me from being in an accident the next time this happens. in addition it has experienced the following defects. 2) sept. 04 the timing belt cracked at 44,000 miles, needing replaced. per the schedule maintenance it should not need replaced until 100,000 miles. 3)june 04, the low fuel light came on and the gas meter dipped to empty after just filling up. the fuel pump needed replaced. 4)june 04, the check transmission light came on, it could not be duplicated at the dealer. 5)march 04 and october 04 the front wheel bearings needed repacked and now need fully replaced due to barely passing sept 05 state inspection. 6)the vehicle intermittently skids to stop when brakes are applied in the rain. *jb | |||
| 07/03/2005 | 49000 | 3 | 02/10/2002 |
| This vehicle looks great. however, the tires are like ice skates on the slightest of wet roads. the car jumps to the side over any bump with sport ride engaged, and the whole car bobbles? with it off. the transmission did the slipping between 2nd and 3rd gear like others have said, resulting in having no vehicle for nearly a month while waiting for a transmission from france. isuzu has no loaner car policy, so pay for a broken car, and have a nice walk. we purchased the car from courtesy isuzu in brandon florida. the people there were nice. we later moved to st petersburg, where we have had nothing but grief at bert smith isuzu on us19. they were so lacking in care and concern over my wife daughter and i vehicle-less for a month, that when we finally got the car back, we refused to even bring the car there for our free oil changes. i'd rather pay $20 somewhere else than to deal with this dealership. now the last straw... the other day the engine starts making a loud tapping noise as i'm travelling down the highway. i immediately got off the very next exit and coasted to a gas station. i bought a quart of oil and waited for the engine to cool a bit. i added the oil, started the engine, and no more sound. i drove home. 4th of july weekend, i hoped to limp through until tuesday the 5th. monday i drove my wife to her job about 5 miles away, and half way back, the sound returned louder than ever. i carefully drove the car the rest of the way home, and called aaa the next morning. now my engine needs to be replaced, and because i didn't take my car to them for the oil changes, they are refusing to cover the engine without me showing them receipts i didn't know i needed to keep. my engine is dead, and they won't cover it. ?!?! the car is still well within coverage. with a year and a half left to go, what am i going to do? | |||
| 05/16/2005 | 58000 | 3 | 05/20/2002 |
| First of all i've had my axiom for 3 years and its been in and out of the shop on a least 7 or 8 different occasions. the initial problem that i was experiencing was the continued failure of the a/c. each and everytime there was a problem in which was fixed. also doing these visits i would complain about a possible transmission problem which was always ignored and not resolved. then a couple of weeks ago the transmission was slipping on a regular basis between 2nd & 3rd gear and there was a problem with fuel guage indicator. my truck was in the shop for over a week in which the fuel indicator was resolved and a seal was replaced for the transmission issue. i was told by the service technician that i needed to have the transmission service in which i did. now its been 3 weeks since i've received my truck back and now the transmission is slipping between 3rd & 4th gear. i've researched other complaints and there seems to be an overall with the transmission. i'm nervous to drive this car with my family and someone needs to look into this | |||
| 11/10/2004 | 3 | 07/05/2004 | |
| I bought my car in july 2004 the transmission kept slipping and i took it into the dealer at least 3 times finally in nov. 2004 they kept the car and they told me it was the mode switch we paid $400.00 to have that fixed we got the car back and as we were driving home we had the same problem happen. so we took it back and they told me that the transmission needed to be serviced so we forked out another $100.00 to have the transmission serviced. that didn't work. they told us they would reimburse the $400.00 for the mode switch well we still have not received the money back yet. so once again i returned the car to the dealer and this time they replaced the transmission. that took 3 weeks! i finally got my car back and 1 month later i had it back in the shop for the front differential had gone bad and they are replacing it. another 3 weeks. the first week they did not even have a loaner car for me so i had to find a ride. i have not received my car back yet and i'm not really sure about rather it will be fixed or not. my brakes also vibrate when we push on them to stop. they say there is nothing wrong with them. but reading all the complaints, i wonder. now i'm concerned for my safety and for my families safety. i really like it but it does not have a very good record for having only 6 months and it has been in the shop 2 of those months.*ak | |||
| 10/02/2004 | 57485 | 7 | 02/11/2002 |
| 1. 8,000 miles to current brakes intermittently fail when traveling at 30+ mph. when the brakes are depressed the vehicle lunges forward. 2. passenger side seat belt intermittently only allows retraction regardless of the brakes are depressed or not. 3. 46,539 miles fuel gauge shows 1/2 tank onboard computer shows low fuel and fuel light illuminates. dealer replaced fuel pump assembly. problem corrected. 4. 57321 miles intermittent sluggish acceleration (intermittent since 20,000 miles) combined with intermittent incorrect timing shift from 2nd to 3rd gear. dealer reluctantly replaced piston seal cover under drive train warranty. 2nd opinion private mechanic verified the leaking seal. problem has worsened remains unresolved as of 10/2/04. friend purchased same make and model within 2 weeks of my purchase both from robbins isuzu, humble texas and has had the exact same problems only her braking problem resulted in an accident. isuzu dealership refuses to acknowledge any problems. *ak | |||
| 09/01/2003 | 9317 | 27 | 05/24/2002 |
| The abs light continuously illuminated. the vehicle was taken to dealer and they dealer replaced the bearings and hubs. while traveling at normal speed, the driver hit a slight bump and the vehicle made a loud grinding noise and jumped forward. *ak description of all problems are as followed: abs sensor/hub bearing right side, abs grinding, cracked arm rest, door panel arm rest cracked, the abs light continuously stayed on, broken cargo cover hooks, left rear coil boot stuck, hub bearing right side, weather strip torn, exterior door trim chrome peeling, broken cargo cover holders, broken left rear coil boot stuck, torn weather strip, faulty hood lock would not open, knocking noise on the driver's side on right turns, the front windows were noisy at highway speeds, the rear bumper on the right side was loose, the steering wheel rubbed the column when turning, the remote didn't always open the driver door, the seat did not give the consumer enough leg room, the ash tray was not properly fit, the brakes would grab and vibrate when stopping and releasing, the front end was bumpy, when the consumer would turn the vehicle he felt he could lose control, at times the vehicle would display a fast start and on others times would be slugglish and would not take off, the transmission did not respond fast enough and the consumer would have to wait for passing gears to engage, the windshield would fog on the outside when the temperature was colder on the inside, the driver side spark plug boot closest to the drivers side was defective and did not come out with the coil, and the passenger seat handle would fall each time someone would attempt to get in the vehicle. the service dealer was not able to determine exactly where the knocking noise was coming from under the front end on right turns and suggested that isuzu should be responsible. the consumer stated that the purchase sticker displayed 55% usa/canada parts content. *sc *jb | |||
| 10/01/2001 | |||
| You can shift the transmission into gear without depressing the brake pedal while the key is in the acc position.*ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 02/01/2002 | 4000 | 100 | 11/01/2001 |
| Extreme vibration while coming to a stop. starts around 15-20 mph and continues as long as the brakes are depressed. normally i hear (feel) it and pump the brakes to try and make it stop. problem has occurred since we purchased new in 2001 and continues to happen today. i have had it checked by the dealership and other mechanics. it does not appear to affect the actual braking but i don't think it is normal. i have replaced the brake pads in the front. did not help. local dealership no longer sells/services isuzu. *jb | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT | |||
| 08/31/2002 | 0 | 4 | |
| When we bought the vehicle (same day) we noticed a vibration. a few days after the purchase, the dealer balanced the tires, and on the way home we noticed that the problem was not fixed. (09/04/02). we were not able to get back to the dealer immediately, but they were informed. on 9-19-02 it was brought back in and they replaced the right rear axle and axle bearing and replaced a tire and it was not fixed again. on 9-20-02, they replaced the driveshaft, and the problem was still there. the problem worsened, and was now involving the brakes. it was brought in on 10-11-02 and they found rear brake pads heavily glazed, drums warped and they claimed we may have drove w/the emergency brake on (its an automatic, and we did not). not long after that, the problem was back. we informed the same dealership and the isuzu rep told us that as for as he was concerned the vehicle was fixed and he will no longer try to fix this problem. this was ted russell isuzu dealership in knoxville, tn. a couple months later we moved to alpharetta, ga and the problem got extremely worse (brakes). we brought it to carl black isuzu. they were very friendly and concerned about the problem. again they found the rear axles were out of round, brakes out of round, and turned both rotors. this was found on feb. 27 2003 and was changed on march 18, 2003. the mileage on the vehicle at this time was around 12,000. my vehicle now has 18,000 miles and of course the problem has been back for a while, but this time the abs light is now on. we are going to see what happens now. my wife drives this vehicle along w/our 2 children. something needs to be done about this vehicle...... *ph **consumer requests callback from odi investigator** | |||
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||
| 08/31/2002 | 0 | 4 | |
| When we bought the vehicle (same day) we noticed a vibration. a few days after the purchase, the dealer balanced the tires, and on the way home we noticed that the problem was not fixed. (09/04/02). we were not able to get back to the dealer immediately, but they were informed. on 9-19-02 it was brought back in and they replaced the right rear axle and axle bearing and replaced a tire and it was not fixed again. on 9-20-02, they replaced the driveshaft, and the problem was still there. the problem worsened, and was now involving the brakes. it was brought in on 10-11-02 and they found rear brake pads heavily glazed, drums warped and they claimed we may have drove w/the emergency brake on (its an automatic, and we did not). not long after that, the problem was back. we informed the same dealership and the isuzu rep told us that as for as he was concerned the vehicle was fixed and he will no longer try to fix this problem. this was ted russell isuzu dealership in knoxville, tn. a couple months later we moved to alpharetta, ga and the problem got extremely worse (brakes). we brought it to carl black isuzu. they were very friendly and concerned about the problem. again they found the rear axles were out of round, brakes out of round, and turned both rotors. this was found on feb. 27 2003 and was changed on march 18, 2003. the mileage on the vehicle at this time was around 12,000. my vehicle now has 18,000 miles and of course the problem has been back for a while, but this time the abs light is now on. we are going to see what happens now. my wife drives this vehicle along w/our 2 children. something needs to be done about this vehicle...... *ph **consumer requests callback from odi investigator** | |||
| 06/15/2003 | 200 | 4 | 02/28/2003 |
| When driven at highway speeds, the steering vibrated. the driveshaft was replaced, and the problem still recurred. *ak when the vehicle was backed up, a thump was felt on every revolution on the drivers side. the axles were replaced, but the problem remained the same. the consumer felt a loss of control with the vehicle on turns, and a squeaking sound had come from the tires due to pitted rotors. *scc *jb | |||
| 12/20/2001 | 3 | 11/01/2001 | |
| Eventually had to have driveshaft replaced at 12361 miles and had both front and rear drums and shoes replaced as well as rotors cleaned and resurfaced at 8355 miles. *ak | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 09/17/2010 | 89239 | ||
| Car has 89,000 miles on it and had to get transmission rebuilt. obviously a common complaint among owners. $2500 later and it still doesn't drive right. | |||