Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 07/17/2009 | 15000 | ||
| I am filing this now for july 09 due to the same issue that happened yesterday, 4-7-10.. this is not a safe vehicle and jeep needs to fix this problem. it is unsafe when a vehicle gives no warning and completely shuts off on an interstate. also, please see my safety complaint odi # 10324403 for the 4-7-10 incident. in july 09, after going through a toll at exit 67 barneget toll , garden state parkway,nj, i accelerated to the merge point and vehicle shut down and engine stalled and lost power. several attempts to restart didn't work. seems like it shut down electrically and was not getting gas adequatly. seems to lack adequate power. attempt to start several times with no luck, engine wouldn't stay running, long start-up inconsistant, dash lights did come on to inform of no power. let sit to cool down vehicle and was able to start and move to a more safer location. this was the first occurance and the temperature outside was 90 f and sunny. this occurred at 15000 miles in july 09. vehicle went to 3 service visits and dealers could not repeat. | |||
| 04/07/2010 | 30221 | ||
| Vehicle shuts down, engine stalls while driving, also does not start or difficulty starting, seems to lack adequate power..after several attempts, will not work properly. let vehicle sit, cool down, able to start again, system ok..no dashboard system warnings. i was on interstate 81 south and failure happened. also, this same failure occured at 15000 miles. todays failure at 30221 is the second occurance. vehicle was towed to scranton dodge jeep service tonight. will await vehicle service from dealer. | |||
| FUEL SYSTEM, OTHER | |||
| 12/19/2009 | 18000 | 1 | |
| While sitting at a stoplight, on two (2) occasions my 2008 jeep grand cherokee 4x4 suddenly accelerated on its own while my foot was on the brake and revved up (throttle surge), then the tach went back to normal, and the engine went back to idling. took it to the dealer i bought it from, they checked the on-board computer and no incident showed; they told me they called chrysler but no one has reported this before and no technical bulletin has been issued regarding throttle surge issues. have only had the vehicle 11 months. now at times, while stopped and idling, the engine will act like it's going to cut off as the idle drops for a few seconds. dealer also did not find an issue in the computer with this problem when i took it in a second time. *tr | |||
| 12/13/2008 | 5300 | 1 | |
| Sudden acceleration/ loss of brakes. vehicle accelerated to full throttle while entering from freeway onramp. the driver took foot off accelerator and vehicles accelerator pedal continued to move downward to full throttle and would not decelerate after an attempt to pump the accelerator pedal to try and get the pedal to release. the automobile was then put in neutral and the engine would not slow down in rpm's. the brakes were applied and an attempt was made to stop the vehicle and the brakes were not functioning properly with the automobile coming to a very long and slow stop white trying to maneuver the automobile to the side of the road. once the vehicle was brought to a stop the motor was still at an extreme rpm level. the motor was turned off at the ignition switch and the engine finally stopped running. after sitting at the side of the road for sometime the vehicle was restarted and driven to a safe location where the driver let the vehicle sit for an hour or two and restarted for the final drive home(about five miles). the vehicle was taken to the dealers service department the next business day. the dealer ran a scan on the vehicle and diagnosed that the event occurred as stated. the dealer consulted chrysler service center and were recommended to replace the throttle and brake modules for the sudden acceleration and braking problems. the vehicle parts are at the dealer with the vehicle. the vehicle was test driven by the dealer and the customer was told the vehicle was ready. when the customer asked if the vehicle was repaired and safe the service department representative said we installed the recommended parts by chrysler service and would not say if the vehicle was repaired properly or safe from the sudden acceleration/brake problem. the vehicle as of today 12-24-2008 remains at the dealer. *tr | |||