Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 05/11/2011 | 50000 | ||
| Tl* the contact owns a 2004 mercury grand marquis. while driving approximately 65 mph, the vehicles speed increased. when the brake pedal was engaged, the vehicle began to reduce speed. the contact maneuvered onto the emergency lane and turned the vehicle off. after restarting the vehicle, it began to function normally. the failure occurred three times. the vehicle was taken to an authorized dealer for diagnostic testing and the they were unable to diagnose the failure. the manufacturer was not made aware of the defect. the approximate failure mileage was 50,000. the vin was unavailable. | |||
| 05/11/2011 | 50000 | ||
| Tl- the contact owns a 2004 mercury grand marquis. while driving approximately 65 mph, the vehicles speed increased. when the brake pedal was engaged, the vehicle began to reduce speed. the contact maneuvered onto the emergency lane and turned the vehicle off. after restarting the vehicle, it began to function normally. the failure occurred three times. the vehicle was taken to an authorized dealer for diagnostic testing and the they were unable to diagnose the failure. the manufacturer was not made aware of the defect. the approximate failure mileage was 50,000. the vin was unavailable. rvk | |||
| 05/11/2011 | 50000 | ||
| Tl-the contact owns a 2004 mercury grand marquis. while driving approximately 65 mph, the vehicle unintendedly increased acceleration. when the brake pedal was engaged the vehicle began to reduce speed. the contact maneuvered to the side of the road and turned the engine off. after restarting, the vehicle resumed normally. the failure occurred three different times. the vehicle was taken to an authorized dealer for diagnosis and the they were unable to locate the problem. the manufacturer was not made aware of the defect. the approximate failure mileage was 50,000. the vin was unavailable. js | |||
| 06/01/2010 | 50000 | ||
| Tl-the contact owns a 2004 mercury marquis. the contact stated that while driving 20 mph with the brakes engaged, the vehicle suddenly accelerated. the contact stated that in order to stop the vehicle, he had to shift into neutral and shut the engine off. the vehicle was not taken to a dealer to have the failure diagnosed. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 67,000. sm. | |||
| 06/01/2010 | 50000 | ||
| Tl - the contact owns a 2004 mercury marquis. the contact stated that while driving 20 mph with his foot on the brakes, the vehicle suddenly accelerated. the contact mentioned that in order to stop the vehicle he had to shift to neutral and turn it off. the vehicle was not taken to the dealer. the manufacturer was not made aware of the of the failure. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 67,000. pm | |||
| 06/29/2011 | 27800 | ||
| Tl. the contact owns a 2004 grand marquis. the contact stated while in reverse the vehicle will surge almost hitting a pedestrain. the contact had to slam on the brakes to stop the vehicle. the contact took the vehicle to a dealer and the dealer start the surging is normal. the stated the surging is major safety issue that can cause a crash. the contact state vehicle was unsafe to drive. the failure 27,800. jo | |||
| 02/15/2009 | 88000 | 1 | |
| Unintended acceleration: last year (feb 2009) my 2004 mercury grand marquis had an unintended acceleration which i (weight lifter) could barely control and i almost crashed into 2-cars. i also had to have the brakes replaced due to severe braking required to stop the car due to the unintended acceleration i used a reliable mechanic (highly rated by the state of ma) as the local ford dealer shops are over-priced and unreliable. no diagnostic codes showed-up at the shop after the problem, but i would not have my wife drive this car? the car is well maintained and i had a previous grand marquis, so i know the car better than most. have you heard about this problem and is there a recall? ford was contacted on feb 23 2010, via their protal, and indicated that there was no problem or recall, and suggested that i go to their dealer (did not go as i have no need for bs). i informed my local mechanic that the car went into overdrive and i had to drive over the curb (brake to floor to stop it).l burned out the brakes but no one died. there was no diagnostic codes that showed a braking or other electronic problem. *tr | |||
| 03/04/2005 | 16890 | 1 | 04/29/2004 |
| Dt*: the contact stated while approaching a stop under normal braking, the vehicles engine revs and surges forward. the brake pedal must be depressed to the floor to stop the vehicle. this happened 5 times and the vehicle was inspected by the dealer however; the problem could not be duplicated. the vehicle was driven over 6,000 miles when the problem returned. it was taken back to the dealer for service and again the dealer was unable to duplicate the problem. *ak the consumer believed there is a problem with the transmission. updated 04/06/06. *jb | |||
| 12/30/2005 | 25000 | 5 | 02/01/2004 |
| Dt*: the consumer stated while depressing the brake pedal the vehicle accelerated. the vehicle was taken to the dealership the first time; a diagnostic test was performed on the vehicle and they were unable to duplicate the problem. the vehicle was driven for a period of time and the acceleration problem continued to persist. *jb updated 02/24/06. *jb | |||
| 08/01/2005 | 1 | 10/31/2004 | |
| 2004 mercury grand marquis accelerated at full speed when consumer barely touched the accelerator pedal. this resulted in the vehicle crashing through the back wall of the consumer's garage.*mr *nm | |||
| 07/30/2005 | 27800 | 1 | 08/28/2004 |
| My wife was driving our 2004 mercury grand marquis (pre-certified, bought off the showroom floor august 2004); our three teenage foster care children and i were passengers. our marquis entered the parking lot of convenience store so that we could install air in left front tire. we did a u-turn in parking lot to proceed to air compressor. with her right foot on brake pedal, my wife steered the car through the u-turn, heading toward air compressor. suddenly, without any warning, the car accelerated uncontrollably. the brake would not work - brake pedal was pushed all the way down; car continued to accelerate and traveled over a large concrete barrier and crashed into building. the car could not be steered while car sped forward. the air bags did not deploy. we were wearing our seat belts and shoulder harnesses. thankfully, the auto hit the building instead of the gasoline pumps in parking lot. after crashing into building, the engine continued to accelerate or rev at high rate. a lady who was pumping gas into her car rushed over to assist us. she insisted that my wife keep her foot on brake pedal and assisted in getting the driver's door open and instructing for my wife to avert her face and inch over in seat toward door after releasing the shoulder harness/seat belt. i was able to get the car in park and turn ignition off. my wife was transported by ambulance to er for treatment of injuries. highway patrol officer made accident report. auto was towed to private repair facility for evaluation. *nm *nm | |||
| 07/30/2005 | 28071 | 1 | 08/28/2004 |
| Dt: the vehicel accelerated suddenly and the brakes could not stop it. while in a parking lot to put air in the tires the vehicle just took off and crashed into a building. this happened july 30, 2005 the consumer is getting ready to contact ford. *ak *jb | |||
| 11/01/2004 | 2 | ||
| There was problem with the gear shift or transmission, shift lever moved forward and shifted into reverse without my touch. the vehicle gets hung-up in neutral. *bf from drive or reverse into park there was a metal to metal interference evident. the gear would stick and required 2 to 3 minutes of jiggling back and forth with pressure to get into park, other times when in park and had the engine running, the key would shut down the engine, but could not removed without putting more pressure on the lever into park. on another occasion the vehicle drove backwards about 4 ft. before the consumer could put his foot into the vehicle and onto the brake. this was an intermittent problem. *sc | |||
| 10/10/2004 | 2235 | 1 | 05/21/2004 |
| When the consumer attempted to come to a stop , the vehicle accelerated into a building. the vehicle was towed. *jb the dealer could not find anything wrong. the consumer found several similar incidents. *sc | |||
| 03/22/2004 | 1 | ||
| Consumer stated that while driving came to a red light and vehicle took off. the more he applied the brakes the faster vehicle went. he and his wife narrowly escaped a collision. consumer took feet off the brakes, and placed the vehicle in neutral, which caused it to slow down. then, he coasted to the side of the road. consumer called the dealer, who told him to call a tow truck. consumer had vehicle towed to the dealer. after inspecting the vehicle dealer told consumer that they never heard of this problem with this type of vehicle. however, he was told by another dealer that it might have been the cruise control kicking in when it was not suppose to. consumer was very concerned because he and his wife were nearly killed.*ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 12/18/2005 | 10000 | 2 | 04/01/2004 |
| Dt: while the contact's friend was pulling into a parking lot she pressed on the brake pedal and it hesitated while stopping the vehicle. on a separate occasion, while stopping at a stop light the accelerator pedal got stuck. this caused the contact's vehicle to rear end the vehicle in front. when the brake pedal was pressed the vehicle was non responsive. the contact had to turn the vehicle off to get it to stop. no injuries reported. the vehicle has not been to a dealership to be inspected concerning this problem.*ak | |||
| 10/09/2004 | 3 | ||
| While applying the brake pedal vehicle accelerated uncontrollably. driver was able to maintain control of the vehicle, and pulled over. vehicle was taken to the dealer for inspection numerous times, but mechanic could not duplicate the problem. *ak | |||
| 06/01/2004 | 3 | ||
| The adjustable pedal can go back or forth when hitting the brake pedal the gas pedal is so close they hit together.*ak | |||
| 01/31/2004 | 2 | ||
| With the consumer's foot on the brake, the vehicle sudden accelerated and started shaking. (nar) *ph *cb | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 04/16/2005 | 1 | 10/01/2004 | |
| While driving, and coming to a stop (braking) the vehicle surged forward. the consumer has taken the vehicle into the dealer. the dealer stated the vehicle was performing the way it should. please provide any further information. also, please provide the vehicle identification number. *jb the consumer stated had a 2001 grand marquis that did the same thing numerous times. after investigating consumer had cruise control disabled. no further problem. *bf *nm | |||
| 02/03/2005 | 1 | ||
| The consumer was experiencing cruise control failure. when driving the cruise control will inadvertently come on and go off. *jb | |||