Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 03/14/2013 | 8350 | ||
| My vehicle which appears to have multiple defects is now hesitating on start up and has occurred on several occasions. when i press the engine button, the car just keeps cranking and sometimes, barely or struggling to start. every now and then, i noticed that there's also a single clicking sound which seems to come from the engine compartment and a drumming/slapping noise when applying the brakes. the vehicle makes to many disturbing noises that nissan for some reason can't seem to identify other than the sounds being normal. | |||
| 01/02/2013 | 200 | ||
| When starting the car the starter would keep cranking after the release of the start button, the passenger air bag light stays on sometimes even when a passenger is in the seat also the rear seat belts are very hard to lock in do to the receiver end pushes down into the seat when driving there is a few problems the low end rattles and shakes and 45 and above there is a wining noise from the engine compartment that sounds like a bad alt bearing or trans problem it gets louder the faster you go very annoying with today technology these problems and this is just a few is a big step back for nissan not a happy customer just broke 6000 miles | |||
| 02/27/2013 | 500 | ||
| Cvt transmission shutter, while driving from stop to go, car felt it was going to stall, like when turning left in traffic. | |||
| 01/02/2013 | 200 | ||
| When starting the car the starter would keep cranking after the release of the start button, the passenger air bag light stays on sometimes even when a passenger is in the seat also the rear seat belts are very hard to lock in do to the receiver end pushes down into the seat when driving there is a few problems the low end rattles and shakes and 45 and above there is a wining noise from the engine compartment that sounds like a bad alt bearing or trans problem it gets louder the faster you go very annoying with today technology these problems and this is just a few is a big step back for nissan not a happy customer just broke 6000 miles | |||
| 02/27/2013 | 500 | ||
| Cvt transmission shutter, while driving from stop to go, car felt it was going to stall, like when turning left in traffic. | |||
| 08/29/2012 | 3500 | 1 | |
| I purchased a 2013 nissan altima 2.5 s in july of 2012 with 349 miles on it. i have had numerous problems and have returned the vehicle on several occasions for repair and have yet to find a solution to the problem. in the mean time they are only getting worse. the first problem occurred 2 weeks after i purchased it. i got in my car and applied the brake and pushed the button to start the car and the car hesitated, it was almost like the starter had hung up. i wasn't too worried at first and figure it was just a one time fluke, but it wasn't. nearly five days later it occurred again and atleast one or twice a week there after. after 4 weeks and it having done it about 4 times by then i made and appointment to have it service and a few days later i noticed 2 new noise problems. i was driving with window down one day and heard a loud chiming or jingling noise coming from what sounded like the front driver tire.it pretty much sounded to be a loose nut or screw jingling around somewhere. then a few days after that's when the brakes started squealing. and it was terrible and very loud, like nails on chalkboard and very embarrassing. so when i bring it to be serviced they tell me that the issue i had when started could not be duplicated and that the brakes where cleaned and the rotors where shaved down and also that they put no squeal on. and for the issue with the jingling noise was that a screw was loose and rattling around on the engine cover. but when i drove the next day the brakes started squealing again so once more 2 weeks later i return it again.and they tell me they have to shave the rear rotors this time. when i leave this time the squealing does not return for 2 weeks. so once more i return it this time they tell me that dirt is caked under my brake pads and all i can do is pretty much pressure wash them every day. that's not quality! *tr | |||
| 08/29/2012 | 3500 | ||
| I purchased a 2013 nissan altima 2.5 s in july of 2012 with 349 miles on it. i have had numerous problems and have returned the vehicle on several occasions for repair and have yet to find a solution to the problem. in the mean time they are only getting worse. the first problem occurred 2 weeks after i purchased it. i got in my car and applied the brake and pushed the button to start the car and the car hesitated, it was almost like the starter had hung up. i was'nt too worried at first and figure it was just a one time fluke, but it was'nt. nearly five days later it occurred again and atleast one or twice a week there after. after 4 weeks and it having done it about 4 times by then i made and appointment to have it service and a few days later i noticed 2 new noise problems. i was driving with window down one day and heard a loud chiming or jingling noise coming from what sounded like the front driver tire.it pretty much sounded to be a loose nut or screw jingling around somewhere. then a few days after that's when the brakes started squealing. and it was terrible and very loud, like nails on chalkboard and very embarrassing. so when i bring it to be serviced they tell me that the issue i had when started could not be duplicated and that the brakes where cleaned and the rotors where shaved down and also that they put no squeal on. and for the issue with the jingling noise was that a screw was loose and rattling around on the engine cover. but when i drove the next day the brakes started squealing again so once more 2 weeks later i return it again.and they tell me they have to shave the rear rotors this time. when i leave this time the squealing does not return for 2 weeks. so once more i return it this time they tell me that dirt is caked under my brake pads and all i can do is pretty much pressure wash them every day. thats not quality! | |||
| 01/25/2013 | 4500 | 1 | |
| Purchased brand new with 2 miles. at 4500 miles, heat gauge indicated an increase in engine temperature. drove 2 miles to a service station, and upon opening the hood, anti-freeze was sprayed everywhere. car was towed to dealer. dealer inspected, and said the radiator had leaked, so the dealer replaced the radiator. after replacement, the dealer performed a test drive, when the check engine light came on. dealer performed pressure tests, and said the engine would need replacement. *tr | |||
| 01/25/2013 | 4500 | ||
| Purchased brand new with 2 miles. at 4500 miles, heat gauge indicated an increase in engine temperature. drove 2 miles to a service station, and upon opening the hood, anti-freeze was sprayed everywhere. car was towed to dealer. dealer inspected, and said the radiator had leaked, so the dealer replaced the radiator. after replacement, the dealer performed a test drive, when the check engine light came on. dealer performed pressure tests, and said the engine would need replacement. | |||
| 08/10/2012 | 1569 | 1 | |
| On aug. 10th we recd an email from the empire nissan fleet mngr [xxx]. he stated that they needed to have the car back and would pay our first mth pymt and give us a replacement car of like kind and quality. they would not tell us why the veh needed to be returned. we notified corp nissan consumer affairs dept and they contacted empire nissan. they finally advise that the reason they need the veh back was because there was an open campaign on it with a single recall. we agreed to return it for the repair. we took the veh back to nissan and later on that day, we were notified there were 10 recalls found on the veh! at this point we realized that was why they wanted to swap the veh. they agreed to give us a rental car during repairs. we picked up the veh & as soon as we left, there was a constant buzzing noise coming from the car, there was a lot of road noise and whistling from the windows, the engine was loud. we called the gm [xxx] & ask them to buy the veh back & they told us that we were asking too much and that we are acting like we are the victim. we also called the svs mgr, [xxx] to make have the veh serviced again. he was rude and said he didn't want to get in the middle of this with the manufacture & to not bring the veh in to them for svs & they will not be providing a loaner nor a rental for us. he stated he would have an engineer come out to look at the veh to determine the cond. we have heard nothing. nissan has been evasive and has not been honest with us. knowing that veh had several mechanical issues, they allowed us to cont to drive this veh and put us in danger with no regards to our safety. just a day ago we saw on the news there are now two more recalls on our veh. now a total of 12 recalls on a brand new car! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 08/10/2012 | 1569 | ||
| On aug. 10th we recd an email from the empire nissan fleet mngr dave ky. he stated that they needed to have the car back and would pay our first mth pymt and give us a replacement car of like kind and quality. they would not tell us why the veh needed to be returned. we notified corp nissan consumer affairs dept and they contacted empire nissan. they finally advise that the reason they need the veh back was because there was an open campaign on it with a single recall. we agreed to return it for the repair. we took the veh back to nissan and later on that day, we were notified there were 10 recalls found on the veh! at this point we realized that was why they wanted to swap the veh. they agreed to give us a rental car during repairs. we picked up the veh & as soon as we left, there was a constant buzzing noise coming from the car, there was a lot of road noise and whistling from the windows, the engine was loud. we called the gm adlie kakish & ask them to buy the veh back & they told us that we were asking too much and that we are acting like we are the victim. we also called the svs mgr, jerry to make have the veh serviced again. he was rude and said he didnt want to get in the middle of this with the manufacture & to not bring the veh in to them for svs & they will not be providing a loaner nor a rental for us. he stated he would have an engineer come out to look at the veh to determine the cond. we have heard nothing. nissan has been evasive and has not been honest with us. knowing that veh had several mechanical issues, they allowed us to cont to drive this veh and put us in danger with no regards to our safety. just a day ago we saw on the news there are now two more recalls on our veh. now a total of 12 recalls on a brand new car! | |||
| 07/29/2012 | 207 | 1 | |
| I bought a new 2013 altima 2.5 sl on 7/26/12, with 104 miles on it since it was delivered from another dealer. on 7/29/12 a warning light came on and the owner's manual said that possibly the gas cap was not tight. this was not the case. manual said that if the light was not flashing, then it would clear after a few trips. it did not clear, so i drove 25 miles to dealer 8/3/12 for them to test. they said it was a bad catalytic converter and would be replaced the next day. the following day, the service manager called and said that when they removed the converter that its contents spilled on the shop floor; and that their contacts with nissan was that this had happened on others and thus the engine had been ruined and that nissan would replace the engine. i stated that i did not want a replaced engine because of all of the required disassembly and reassembly involved, especially with a car only a few days old and having driven only approximately 160 miles. i had paid for a new car and wanted a completely new car as a replacement. i have filed a case with nissan, but so far they have done nothing but say that they are reviewing the situation. the selling dealer has been very cooperative, said that they agree with me and have stated that they have also contacted nissan on my behalf and requested that a new replacement be provided. since nissan has seen this situation on more than one occasion, they were aware that they had faulty catalytic converters and that catastrophic failure was the result. these are not cars with several thousand miles use and several months old; but rather mine was less than a week old. nissan should not give the buying customers the run-a-round, but do the proper thing and replace the cars with new ones like we paid for. i was under the impression that they sold quality products and had a reputation for good customer service. *tr | |||
| 07/29/2012 | 207 | 1 | |
| I bought a new 2013 altima 2.5 sl on 7/26/12, with 104 miles on it since it was delivered from another dealer. on 7/29/12 a warning light came on and the owner's manual said that possibly the gas cap was not tight. this was not the case. manual said that if the light was not flashing, then it would clear after a few trips. it did not clear, so i drove 25 miles to dealer 8/3/12 for them to test. they said it was a bad catalytic converter and would be replaced the next day. the following day, the service manager called and said that when they removed the converter that its contents spilled on the shop floor; and that their contacts with nissan was that this had happened on others and thus the engine had been ruined and that nissan would replace the engine. i stated that i did not want a replaced engine because of all of the required disassembly and reassembly involved, especially with a car only a few days old and having driven only approximately 160 miles. i had paid for a new car and wanted a completely new car as a replacement. i have filed a case with nissan, but so far they have done nothing but say that they are reviewing the situation. the selling dealer has been very cooperative, said that they agree with me and have stated that they have also contacted nissan on my behalf and requested that a new replacement be provided. since nissan has seen this situation on more than one occasion, they were aware that they had faulty catalytic converters and that catastrophic failure was the result. these are not cars with several thousand miles use and several months old; but rather mine was less than a week old. nissan should not give the buying customers the run-a-round, but do the proper thing and replace the cars with new ones like we paid for. i was under the impression that they sold quality products and had a reputation for good customer service. | |||
| ENGINE AND ENGINE COOLING | |||
| 01/11/2013 | 25 | 1 | |
| Engine light went on brought it in and diagnosed as the oxygen sensor. *tr | |||
| 01/09/2013 | 13500 | 1 | |
| I have had this car for 5 months and bought it brand new and it has been nothing but problems that nissan cannot resolve. on top of all of the recalls, brake and starting issues it now starting to fall apart. recently i have been noticing a noise coming from the windshield almost every time i drive and especially when i am driving 60-75mph on the interstate. the noise i have been hearing sounds like small rock hit the windshield and at other times i hear a cracking noise. so here recently i was driving on the interstate at 75mph and hear something flapping on the windshield and notice that it is the rubber seal that goes around the windshield. so i pull off at the next exit and reattach the seal. the car is only 5 months old and nothing should be coming off like that. also my car has black interior and it tends i be much hotter on inside especially in direct sunlight. one day i left my car parked in the direct sunlight and got it and the interior was pretty warm and i was going to plug my phone in and the a/c outlet inside the cubby under the radio and as soon as i tried to lift the outlet cover it cracked and broke off. i traded in my 2010 altima for the 2013 because i loved my previous altima and i had 60k on it and never had a problem with it. i thought i was buying quality and reliability when i purchased a nissan, but that has not been the case. i have had the car only five months and having mechanical, exterior and interior issues. this will be the last nissan i own, i will be getting a camry next time i purchase a car. *tr | |||
| 01/13/2012 | 700 | 1 | |
| I took possession of my new 2013 altima sv 2.5l 4 cylinder on 11/17/2012. a short time later i started hearing a rumbling, lugging, sound coming from the engine compartment and feeling a vibration on the gas pedal and steering wheel, on light acceleration from a stop at around 1500 rpm. on 12/13/2012 i took the vehicle back to my dealer and drove around with my salesman and a senior technician, who both stated they heard the rumbling noise. my salesman and i went on a drive on another nissan altima 2.5 l similar to my car and neither of us heard the rumbling sound my car makes. no work was performed during this visit. on 12/19/2012, i took the car back to the dealer and reported the same problem. this time the service dept. ordered a serpentine belt and belt tensioner for my car and installed a piece of insulation on the a/c low pressure line. the work on the a/c line did not have an effect on the noise and vibration level. meanwhile, i filed a complaint with nissan customer care and was assigned a case number and a regional specialist to handle my case. on 12/21/2012, i returned to the dealer with the same problem. on this visit the serpentine belt and tensioner on my car were replaced by new ones. i was informed by the dealer that nissan was aware of the problem and the belt and tensioner swap was just a temporary solution. i did noticed a fractional decrease in noise and vibration level after the swap. as of today,01/04/2013, the noise and vibration are back. this issue has become very annoying and distracting, to the point where the ability to concentrate fully on my driving is being affected. i rarely use the car radio while operating my vehicle for exactly this safety reason. i'm concerned the impact of the noise and vibration on my ability to concentrate fully on my driving could lead to an accident and possible injury. i have not heard back from nissan. *tr | |||