Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | ||||||||||||||||
| 97V079000 | CHRYSLER CORPORATION | from 07/01/1991 to 06/30/1992 | V (Vehicle) | 436000 | 08/15/1997 | ODI | CHRYSLER GROUP LLC | 05/16/1997 | 05/23/1997 | |||||||
| Defect Summary | The bolts used to attach the strut to the body and the rear liftgate can accumulate fatigue damage if three factors combine. if the bolt is loose, the gas strut is over-pressurized, and the frequency of opening and closing cycles is higher than for the average customer, the bolt can fail. | |||||||||||||||
| Consequence Summary | Personal injury could occur if the bolts break allowing the liftgate to fall suddenly. | |||||||||||||||
| Corrective Summary | Dealers will inspect for loose fasteners, if the fasteners are loose, the strut (and integral bolts) will be replaced. if the bolt shows evidence of torque, the bolt will be removed, larger washers will replace the existing washer and the bolt will be reinstalled and hand tightened to the target torqued. | |||||||||||||||
| Notes | Owner notification began during august 1997. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-853-1403.also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393. | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA94005 | CHRYSLER GROUP LLC | 01/31/1994 | 10/25/1995 | LIFTGATE LATCHES | 95I001000 | |
| Liftgate latches in the subject vehicles have failed in low and moderate speed impacts resulting in occupant ejections, injuries, and fatalities.there are two failure modes associated with latch failure: fork bolt-detent lever bypass, and inertial unlatching.nhtsa analyses of chrysler and peer minivans took the form of static and dynamic crash testing, engineering evaluations, complaint and field analyses, and real world data analyses.a technical report discussing these analyses can be found in the engineering analysis technical report in the public viewing file.chrysler has advised nhtsa that it will conduct a campaign to replace the latches on all the subject vehicles.the chrysler campaign will consist of notification letters to all owners; free replacement of all latches with stronger, safer latches regardless of the age of the minivans; national advertising to promote customer awareness of the campaign; quarterly reports regarding campaign completion rates; as well as additional measures to ensure a high completion rate, above and beyond the actions that normally would be taken in a formal safety recall.these include follow up written and telephonic notifications to owners who do not bring their vehicles in for corrective action.nhtsa firmly believes that the crash performance of the latches on these minivans raises serious safety concerns, and that the campaign addresses these concerns.the chrysler corrective action will increase the strength of the liftgate latches and decrease the potential for inertial unlatching, thereby reducing the risk of crash-related openings of the liftgate and possible occupant ejection through the liftgate opening.owners of chrysler minivans will get a stronger, safer latch free of charge at the earliest possible time, without the need for further technical investigation and complex and time-consuming litigation with an uncertain outcome.based on the above, odi is closing this investigation. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 09/15/2003 | 0 | ||
| I would like to know more about the recalls for the above vehicle and what exactly they cover and don't cover and i go about getting them fixed. my car is now in the shop for failure of brakes. while i was out driving the brakes suddenly went on me | |||
| STRUCTURE - BODY | |||
| 04/12/2011 | 160000 | ||
| Tl* the contact owns a 1992 plymouth grand voyager. the contact stated that while driving approximately 15 mph, there was a loud noise coming from the vehicle. after pulling over she noticed that the fuel rail was fractured and partially hanging from the vehicle. in addition, the sliding passenger side door would sporadically come off track and could not be closed properly. the door was closed using a cord. the vehicle was taken to an independent mechanic where they advised her that they would have to take the door apart for realignment. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance, stating that there were no recalls on the vehicle. the failure mileage was approximately 160,000. | |||
| 04/12/2011 | 160000 | ||
| Tl- the contact owns a 1992 plymouth grand voyager. the contact stated that while driving approximately 15 mph, there was a loud noise coming from the vehicle. after pulling over she noticed that the fuel rail was fractured and partially hanging from the vehicle. in addition, the sliding passenger side door would sporadically come off track and could not be closed properly. the door was closed using a cord. the vehicle was taken to an independent mechanic where they advised her that they would have to take the door apart for realignment. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance, stating that there were no recalls on the vehicle. the failure mileage was approximately 160,000. kmj | |||
| 04/12/2011 | 160000 | ||
| Tl-the contact owns a 1992 plymouth grand voyager. the contact stated that while driving approximately 15 mph she heard a loud noise. after pulling over she noticed that the fuel rail had fractured and was hanging from the vehicle. the dealer was contacted and they advised her that there were no recalls on her vehicle. the manufacturer was also contacted and they offered no assistance. in addition, the sliding passenger side door would pop off track and would not close properly. the driver had to use a bungy cord in order to get the door to close. the vehicle was taken to an independent mechanic and they advised her that they would have to take it apart in order to realign it. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 160,000. tb | |||
| STRUCTURE - BODY - DOOR | |||
| 02/16/2000 | 100 | 08/01/1998 | |
| I have given up on the dealer, van has had trans replaced,cv joints,ac compressor, and many more items fall apart, no one can find a reason for front hitting ground over potholes, replaced shocks and struts didn't fix widowed mom with 3 youngsters can you do anything to help--still owe $$$on this piece. | |||
| 04/01/1997 | |||
| The sliding door fell off the vehicle which almost injured the occupant. dealer replaced track, but problem is still occurring in which the sliding door won't shut properly while driving. *ak | |||
| 11/02/1996 | |||
| The weld that holds the front right side door together failed, causing the door to sag, and also the latch does not work. *ak | |||
| Inside of door is coming apart from the outside of the door. *ak | |||
| 08/06/1996 | |||
| The welds are broken on the front passenger side door which can cause misalignment of the door not allowing the door to close properly. please give more information. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 11/01/2000 | 85350 | 1 | 10/29/2000 |
| I had this vehicle for a very short time when i started to have problems with the sliding door not staying closed. after it is shut it pops open immediately. i have had the bolt adjusted several times and it would keep it closed, but not for long. after it had been opened and shut 2-5 times it would again pop open. this is an on going problem. i have parked the vehicle and will not drive it and fear to sell it due to this malfunction of the sliding door. someone should replace this for free, but who? i am a single mother with 4 children and used to rely on a mini-van.*ak | |||
| While driving and making a left turn passenger's door opened, which was caused by a malfunction in hinches that were never welded.*ak | |||
| 01/01/1992 | |||
| Fatigue of the door hinge causes it to not be alligned any longer. this is absurd. they want $300 per door to fix it. *ak | |||
| 09/02/1994 | 1 | 01/01/1992 | |
| I was parked on a hill. my eight year old daugher opened the sliding passenger door. it slid open fast and came off the track. the rear part of the door hit the concrete on the driveway. the front part of the door stayed attached. my neighbor held the door while i backed down the driveway. we could not get the door closed nor would it completely come off the track. i called the koons body shop. some mechanics came, took the door off and then somehow reattached it. if someone had been standing where the sliding door landed a serious injury would have resulted. the manufacturer assumed no responsibility for the problem. i am sure it is some kind of defect in the door. i had to pay for the repair myself. i appealed all the way to the arbitration board but the company would take no responsibility at all since i was past the 12-month warranty period. i think this problem occurred with some frequency with this vehicle since the body shop repairman was very familiar with the problem. i am also having some problems currently (2/27/99) with the right passenger door which is out of alignment and an independent repairman has confirmed that he sees this quite often. i do not think door structures on the body of this car are well made and i believe they may pose some safety hazard. | |||
| 06/30/1997 | 1 | 10/18/1994 | |
| Prop assembly bolt sheared off causing liftgate to fail. | |||
| 1 | |||
| The passenger door was misaligned due to improper welding. | |||
| 03/01/1996 | 1 | 06/10/1992 | |
| Bolt sheared off of the strut holding the rear door. | |||
| Side passenger's sliding door came off hinge. please describe. *ak | |||
| 1 | 08/01/1992 | ||
| Passenger's door hinge assembly weld is breaking and starting to rust. *ak | |||
| 08/06/1996 | |||
| The welds are broken on the front passenger side door which can cause misalignment of the door not allowing the door to close properly. please give more information. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 09/16/1999 | |||
| Recall 97v-o79 000/ liftgate support bracket: reporting rear liftgate hinges failure due to bolts missing. injury can occur if liftgate falls down suddenly. dealer notifed, and informed that this vehicle was not part of recall due to vin.can nhtsa help in this matter. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 07/16/1999 | |||
| Hatchback cylinder collapsed. the dealer has repaired the vehicle. *ak | |||
| 08/21/1998 | 11/03/1997 | ||
| When lift gate is raised it will not stay up due to hydraulic arms failure. | |||
| 08/06/1996 | 1 | ||
| Liftgate support bolts/rods failed prior to recall notice. | |||
| 06/25/1997 | 1 | 08/31/1993 | |
| Mounting bolt on rear hatch lift cylinder failure. owner unsure of recall statis. | |||
| 03/01/1997 | |||
| The vehicle liftgate is inoperative due to a defective hydraulic cylinder which caused the metal rod to break the plastic mold. *ak | |||
| 03/31/1997 | 10/01/1992 | ||
| Hydraulic cylinder bolt broke, causing the cylinder to hit rear liftgate and the door to pop open. *ak | |||
| 12/03/1996 | |||
| Owner states that upon opening the rear hatch of her mini van, the bolt that attaches to the strut broke, causing rear window to crack. *ak | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 02/02/2001 | 1 | ||
| Consumer had recall97v079000/ manufacturer's recall 730 for liftgate support bracket repairs done in 1997. liftgate fell, hitting consumer on head. consumer complained, and manufacturer said they could be of no assistance to him. *ak the attach bolt for the lift gate support sheared off while some portion of it remained in the body of the vehicle. *yh | |||
| 12/01/1997 | 2 | 07/02/1997 | |
| Right side liftgate support shock broke, fell on owner's wife and pinned her to the ground. | |||
| 1 | |||
| Liftgate prop rod pivot bolt failed. | |||
| 01/20/1996 | 1 | 07/29/1992 | |
| Lift gate support rod broke. | |||
| 12/12/1996 | |||
| The bolt on the hatchback which attaches the hinge to the body sheared off. vehicle was repaired. *ak | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 09/01/1999 | |||
| Consumer took vehicle to dealer for repairs. dealer didn't put screws back. the liftgate will not lock & just bumps against the back. consumer is trying to see if the manufacturer will contact the new dealer to replace the screws at no charge. *ak | |||
| 11/06/1998 | |||
| Received a recall notice 95i001006 in the mail. called dealer & was informed that no parts were available at that time for the door/hinge attachments. *ak | |||
| 12/10/1997 | 07/20/1997 | ||
| Bolts on rear door failed, allowing door to fall down crashing onto owner's back and pinning her between door and vehicle. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 05/01/1995 | 05/01/1992 | ||
| Paint on roof and engine compartment is completely peeling off. | |||