Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 01/02/2013 | 56756 | ||
| While going down the street and braking at around 15 mph i noticed a creaking noise. the noise continued while braking, and going over railroad tracks and uneven pavements. i took my vehicle to the toyota dealer in town to have the problem checked out. they found out that the body structure was messed up. the (a-pillar) was not connected to the main frame. they told me there was nothing they could do about the problem, that i would have to take it to a body shop to be welded, they also said and gave me paperwork saying it was a defect in the 2007-2011 toyota models. | |||
| 06/27/2012 | 16000 | ||
| On january 18, 2010 my wife and i bought a toyota camry, se model from arlington toyota, jacksonville, fl. a few months after we bought this vehicle, toyota company recalled this vehicle model due to the possibility that the accelerator gets jammed on the floor mat, which may cause the vehicle to accelerate unintentionally. we took our toyota camry to arlington toyota on july 8, 2010 to resolve the recall problem. we have been driving this vehicle and had been running fine until an accident happened. on june 27, 2012, about 7:00 p.m., my wife and i went to tire plus car care, just west of hodges blvd on atlantic blvd and about a mile from where we live. my wife and i were approaching a parking space in front of the tire plus car care. as she was slowly parking, an unintended acceleration occurred at the speed of about 40 | |||
| 06/01/2012 | 30000 | ||
| The driver/front sunvisor is defective due to defective mounting brackets. the driver/front visor has not been operated forcefully and defectiveness of part(s) should be replaced by toyota as toyota acknowledged this defect through a tech bulletin: t-sb-0284-09 august 21, 2009 sunvisor mount loose for 2007-2010 camry. per toyota dealership, they refused to fix the problem as my vehicle under warranty as my vehicle exceeded the 36k mile warranty. this defect occurred at 30,000 miles however, i never received an official or unofficial notice from toyota re: this defect and was not able to request a fix until my vehicle exceeded 36k miles. also, my vehicle has been serviced at toyota at 5k, 10k, 15k, 20k, 30k and 36k miles and at no point was i informed of this defect issue. this broken sunvisor is a safety risk and toyota should fix this defect at no cost to the vehicle owner. | |||
| 06/20/2012 | 38000 | ||
| Air condition compressor failed. and not pumping. need new or rebuild parts only 2 year old car had only 38,000 miles on it. missed warranty by 2,000 miles. | |||
| 06/01/2012 | 30000 | ||
| The driver/front sunvisor is defective due to defective mounting brackets. the driver/front visor has not been operated forcefully and defectiveness of part(s) should be replaced by toyota as toyota acknowledged this defect through a tech bulletin: t-sb-0284-09 august 21, 2009 sunvisor mount loose for 2007-2010 camry. per toyota dealership, they refused to fix the problem as my vehicle under warranty as my vehicle exceeded the 36k mile warranty. this defect occurred at 30,000 miles however, i never received an official or unofficial notice from toyota re: this defect and was not able to request a fix until my vehicle exceeded 36k miles. also, my vehicle has been serviced at toyota at 5k, 10k, 15k, 20k, 30k and 36k miles and at no point was i informed of this defect issue. this broken sunvisor is a safety risk and toyota should fix this defect at no cost to the vehicle owner. | |||
| 06/20/2012 | 38000 | ||
| Air condition compressor failed. and not pumping. need new or rebuild parts only 2 year old car had only 38,000 miles on it. missed warranty by 2,000 miles. | |||
| 06/01/2012 | 30000 | ||
| The driver/front sunvisor is defective due to defective mounting brackets. the driver/front visor has not been operated forcefully and defectiveness of part(s) should be replaced by toyota as toyota acknowledged this defect through a tech bulletin: t-sb-0284-09 august 21, 2009 sunvisor mount loose for 2007-2010 camry. per toyota dealership, they refused to fix the problem as my vehicle under warranty as my vehicle exceeded the 36k mile warranty. this defect occurred at 30,000 miles however, i never received an official or unofficial notice from toyota re: this defect and was not able to request a fix until my vehicle exceeded 36k miles. also, my vehicle has been serviced at toyota at 5k, 10k, 15k, 20k, 30k and 36k miles and at no point was i informed of this defect issue. this broken sunvisor is a safety risk and toyota should fix this defect at no cost to the vehicle owner. | |||
| 06/20/2012 | 38000 | ||
| Air condition compressor failed. and not pumping. need new or rebuild parts only 2 year old car had only 38,000 miles on it. missed warranty by 2,000 miles. | |||
| 06/01/2012 | 30000 | ||
| The driver/front sunvisor is defective due to defective mounting brackets. the driver/front visor has not been operated forcefully and defectiveness of part(s) should be replaced by toyota as toyota acknowledged this defect through a tech bulletin: t-sb-0284-09 august 21, 2009 sunvisor mount loose for 2007-2010 camry. per toyota dealership, they refused to fix the problem as my vehicle under warranty as my vehicle exceeded the 36k mile warranty. this defect occurred at 30,000 miles however, i never received an official or unofficial notice from toyota re: this defect and was not able to request a fix until my vehicle exceeded 36k miles. also, my vehicle has been serviced at toyota at 5k, 10k, 15k, 20k, 30k and 36k miles and at no point was i informed of this defect issue. this broken sunvisor is a safety risk and toyota should fix this defect at no cost to the vehicle owner. | |||
| 06/20/2012 | 38000 | ||
| Air condition compressor failed. and not pumping. need new or rebuild parts only 2 year old car had only 38,000 miles on it. missed warranty by 2,000 miles. | |||
| 06/01/2012 | 30000 | ||
| The driver/front sunvisor is defective due to defective mounting brackets. the driver/front visor has not been operated forcefully and defectiveness of part(s) should be replaced by toyota as toyota acknowledged this defect through a tech bulletin: t-sb-0284-09 august 21, 2009 sunvisor mount loose for 2007-2010 camry. per toyota dealership, they refused to fix the problem as my vehicle under warranty as my vehicle exceeded the 36k mile warranty. this defect occurred at 30,000 miles however, i never received an official or unofficial notice from toyota re: this defect and was not able to request a fix until my vehicle exceeded 36k miles. also, my vehicle has been serviced at toyota at 5k, 10k, 15k, 20k, 30k and 36k miles and at no point was i informed of this defect issue. this broken sunvisor is a safety risk and toyota should fix this defect at no cost to the vehicle owner. | |||
| 06/20/2012 | 38000 | ||
| Air condition compressor failed. and not pumping. need new or rebuild parts only 2 year old car had only 38,000 miles on it. missed warranty by 2,000 miles. | |||
| 11/01/2011 | |||
| Every time i turn on the heating system of my toyota camry, i get this foul sulfur smell coming from the vents. i took it to the dealer and they say they ran tests on it but since they can't reproduce the smell there's nothing to do. thus far toyota has written it off to the sulfur levels in the fuel, yet i own a toyota corolla as well and have never had this experience. at the dearlership they told me that the smell happens after the fuel is burned and passed through the catalyst converter, but i'm worried that separate systems -- the heating and the process of burning fuel -- cross together to bring that smell into the cabin of the car. i remember the previous big toyota recall and how they tried to brush the problem under the rug, but i hope this doesn't happen here. that is unless nhtsa is willing to let people inhale such noxious and possibly toxic fumes. | |||
| 07/29/2011 | 48000 | ||
| Driving along highway and place sun visor in direction of the drivers side window to block sun on left side of vehicle and the sun visor pops out of place and will not stay in the correct position. currently the visor is either always down blocking the upper portion of view or pointing directly in face if attempting to block sun on drivers left side of vehicle. the failure is ongoing, and will not be corrected unless a new visor is supplied. consequences of this failure include: blocked vision with the inablity to see upper portion of windshield, failure to see traffic signals, and the potential for sun to shine brightly in eyes causing vision impairment. | |||
| 03/01/2011 | 1 | 12/31/2009 | |
| 2010 toyota camry hybrid. consumer states odometer malfunction *tgw the consumer stated when the vehicle was taken to the dealer the odometer read 15,562 miles and when the vehicle was returned it read 19,296 miles. | |||
| 04/12/2010 | 22630 | ||
| Front end support bracket not welded to frame support. this problem reported to toyota motor sales on 08/29/10. the vehicle was purchased 08/25/10. i also notified the dealership of this safety defect the same day. the vehicle was sold to me as a certified pre-owned vehicle with no accident history. the dealership gave me a clean carfax history report which i have on hand if needed. toyota motors sales and southeast toyota deerfield fl. have been notified and e-mailed pictures of this problem. i have not received much cooperation with this problem from the manufacturer or distributor. southeast offered to buy the car back for $4212. this is a 2010 toyota camry with 26777 miles. the car was involved in an accident on 04/12/10 in savannah ga. letter about the accident is enclosed from service mgr. as well as pictures. i want to initiate a consumer complaint for deceptive trade practices and deficiency in service. | |||
| 09/22/2010 | 2500 | ||
| 2010 toyota camery was parking, driver had foot on the brake and the car accelerated up onto an embankment and over a small tree. the driver couold not stop the car. this toyota was just purchased in may 2010. the car is currently impounded for further investigation. | |||
| 08/05/2010 | |||
| My toyota camry failed to stop at an intersection when brakes were applied. did not experience this problem before this particular incident. the car has been at the dealer ship. the dealership says, there is nothing wrong with the braking system. | |||
| 04/01/2010 | 16800 | ||
| The recall repair on my 2008 toyota camry resulted in them filing down the bottom and left lower side of my accelerator pedal. as a result, when wearing leather shoes my foot has slipped off the accelerator pedal several times. the dealer, lee's toyota of jamaica, ny, insists that there is nothing further that can be done. i would like to email a photo to you. | |||
| 05/06/2010 | 7300 | ||
| I drive a 2010 toyota camry with about 7500 miles. at about 11:20 a.m. today my rear window exploded as i stopped at a traffic light on arlington mill road in arlington, va. when the explosion occurred i did not know what it was and looked around for the source. when i looked to the rear i saw the window in fragments. i saw no one around me although there may have been several vehicles stopped at the light behind me. they all drove around and continued on when the light changed. i crossed the light to not hold up traffic and then called aaa to determine what to do. i take product pictures of products i market over the internet and had a camera with me, so i took several pictures. i did not call the police as i could see no one who might have fired a gun or thrown a stone. aaa advised that i should not drive the car as it was not safe to other drivers if shattered glass flew off into the road way. i also did not want to drive or in any way disturb the vehicle prior to examination by the dealer. the temperature was 82 degrees and the ac was on. also, the side windows have been tinted dark as i had intended to use the vehicle for a livery service. there is no tint on the front and rear windows. i received the customer satisfaction number (1-800-331-4331) to call toyota, have called several times only to be placed on hold for significant periods of time. | |||
| 04/20/2010 | 13900 | ||
| Stopped car,shifting from drive to park.car accelerated. hit cement buffer in parking lot.uprooted buffer, dealership picked up car told me two housr later that theire was nothing wrong with the car,explained to me how they had checked everything and taken pedal apart. 2010 toyota camry i lease had been into dealership 03/05/10 for all recall repairs. called 911 but they did not come because it was private property and there were no injuries. | |||
| 04/12/2010 | 750 | ||
| I purchased a 2010 toyota camry from a toyota dealer on march 27, 2010 in columbus, ohio. i noticed that the bottom left-hand corner of the gear shift panel becomes hot when the head lights are turned on. i took the vehicle into the dealer (that i purchased it from) to get it looked at on tuesday, april 20 and they checked the vehicle. i was told that this was a normal occurance for 2010 toyota camry's and that they would not be able to fix the issue. i am concerned because the cause of this defect was not identified, the dealer was not able to fix it, and i don't know if this issue is an indication of something more serious that could develop into a serious safety hazard. plus, this is a brand new 2010 vehicle. it was not pre-owned. i first noticed this issue when the mileage on my vehicle was between 500 and 1000 miles. i noticed this issue within the first 30 days of purchase before my temporary tags expired. if you have any questions or need any additional information, the best way to contact me is by the phone number provided. | |||
| 12/07/2009 | 1 | 11/01/2009 | |
| S10 appropriate handling re toyota vehicles sudden acceleration problem and other recall notices published by toyota. *kb*added information 5 pages*cw the consumer stated he examined his recently purchased vehicle and he found it virtually impossible for the gas pedal and floor mat to become intermingled. the consumer stated the problem is much more serious than shortening thee gas pedal and replacing a floor mat as indicated in the recall. *jb updated 03/17/10 the consumer did not state he experienced any problems, but due to the news reports the vehicle has been garaged. updated 04/06/10 | |||
| 08/03/2009 | 10 | ||
| My 2010 camry has been to the dealer a few times. know one seems to be able to duplicate the acceleration surge i'm experiencing. i contacted toyota directly. they sent me to different dealer. dealer had it for a day and said the same thing can't duplicate i think they have all been schooled to say this. i had the service manager ride with me and told him to watch the rpm dial when i go to stop. he saw the rpm dial move up to almost 2000 when i hit the break. he had me drive another 2010 camry and it did the same thing. i had a 98 avalon and a 03 camry that did not do this. he explained to me that this is the way these new cars down sift and it's different than the older toyota | |||
| 03/17/2010 | 100 | ||
| I have a 2010 toyota camry. it has been to the dealer 3x since i purchased it due to a whining sound which appeared shortly after the car was purchased. i have been told each time that there was a noise but it wasn't unusual. 3 weeks ago i took the car in for an oil change and i complained of the same whining noise problem and asked them to do the fixes on the car for the toyota accelerating problems. (the pedal and the rug - which i was instructed to take out in the past). when i picked up the car i was told that all camrys have the same whining noise and i don't know what was done, if anything, to the pedal but i was told to put back in the same mat which had been in my garage. i have had several toyotas in the past and am not trying to jump on the bandwagon but i am very concerned about the noise and what was done, if anything, to make sure my family is safe in the car. i have owned several toyotas in the past and have had no complaints. it only has 4000 miles on it. | |||
| 02/02/2010 | 45400 | ||
| On february 2, 2010 i was entering my garage and slowly drove in, i then placed my foot on the brake to stop, i then opened the drivers side door slightly as i was about to place the vehicle in park a short revving of the engine began, right before i placed the shifter into park the vehicle jumped into reverse and began to accelerate backwards,causing damage to the drivers side door which flew open due to the reverse acceleration, the wall in my garage ,the garage railing , the side panel of the garage were all damaged as a result. i then slammed on the brakes and the parking brakes, placed the shifter in neutral and then turned off the engine, i then called the toyota corporation and explained the event to them. their process was slow and not considerate to my needs as a consumer. after several days and numerous phone calls toyota finally responded and and i was told that i was going to have to wait another 4 days for someone else from their regional department to get in touch with me. i finally decided to let my insurance company handle the vehicles damage because i only have one car. after a week in the shop i then took the vehicle a toyota dealer for them to repair the recall issues. toyota explained to me that they fixed the recall problems and returned the vehicle back to me. | |||
| 03/15/2010 | 1 | 08/16/2009 | |
| 2010 toyota camry owner scared to drive vehicle due to the recall about the accelerator pedal and would like a refund. *kb | |||
| 01/01/2010 | |||
| 2010 toyota camery. loss of value because of recalls. | |||
| 01/01/1901 | 1 | ||
| Consumer is concerned for safety of leased 2010 toyota camry due to acceleration defect. *ts | |||
| 01/01/2010 | 1 | ||
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) from:[xxx] subject:toyota comments: i recall a similar problem with military aircraft, in which the engineers (myself included), could not isolate a system error. it was repeatedly fixed with no success. the problem fell down to a firmware error, on which the software was running. the firmware logic code was a third party provision to the system, and none of the engineers had real access to the logic circuitry. the firmware tested fine, and ran the test code as well, with no errors. it wasn't until the system was fully operational, that the system threw the errors. since it was the firmware that threw the errors, none of the sensors or any of the system logs caught the problem. the vendor of the firmware assumed it was always the user code the oem that was at fault, and any log was aimed at monitoring the software execution, and not the firmware processing. in watching the major auto manufacturer come to his knees, it struck me as to how similar, the situation seems in this case, to what we experienced, in the air force. perhaps there should be some modicum of consideration to the firmware architecture in your investigation, and not just the software. just a thought for you to have fun with. davec from nhtsa web site. *tr | |||
| 03/08/2010 | 1 | 08/17/2009 | |
| Consumer is concerned with the 2009 and 2010 toyota camry defect issues. *ts the consumer owns the 2010 camry and he and his wife purchased the 2009 camry for their son. the consumer and his son are afraid to drive the vehicles. they want to return both vehicles.*jb | |||
| 03/01/2010 | 1 | 10/31/2009 | |
| 2010 toyota camry concerned with recent toyota recall. *cw the consumer stated he examined his recently purchased vehicle and he found it virtually impossible for the gas pedal and floor mat to become intermingled. the consumer stated the problem is much more serious than shortening thee gas pedal and replacing a floor mat as indicated in the recall. *jb updated 03/17/10 the consumer did not state that he or his wife experienced any problems, but due to the news reports, they are afraid to drive the vehicle and it has since been garaged. the consumer listed several questions he would like to have answered. updated 04/20/10 | |||
| 02/01/2010 | 11/01/2009 | ||
| 2010 toyota camry. consumer states they were not notified of recall which included their vehicle before the signing of their lease. consumer seeks authorization to return vehicle and receive return of deposit paid*tgw | |||
| 11/05/2009 | 500 | ||
| I purchased a new 2010 toyota camry in oct-2009 and i realized after 2-3 weeks that there is something wrong in there. the rpm goes high (and tries to stay there) when down-shifting even without the leg is off the gas paddle. while i understand that downshifting may increase rpm but then i feel like it wants to stay there by means of some un-intended acceleration. when i realized that there is something wrong, i just ignored the issue because i did not want to take the car to the dealer and let them mess it up further. i thought this is happening because it is a new car. after few miles driven, the issue will go away. but when i learned about the un-intended acceleration in january 2010, i realized that the issue is more serious and i should not ignore any more. i went to dealer but as i expected, they did not take it seriously and told me that the car runs as per design. i went for the recall too but it did not make any difference. being an engineer, i myself have established few simple test cases where one can prove that there is definately something wrong in the car. and if the car runs as per design, then there is something wrong in the design itself. i knew in advance that taking the car to the dealership was not going to work. i purchased a new vehicle so that i can keep on driving it nicely for years to come but i neve expect it to be going to garage for such a serious issue in less than 3 months! i have not received any satisfactory answer/solution to my problem so far. | |||
| 01/01/1901 | 1 | ||
| 2010 toyota camry has repair problems. *nj the dealer/repair shop has been unable to correct the problem(s). *jb | |||
| 12/31/2009 | 1 | ||
| I have a 2010 toyota camry le. my car has driven differently since i purchased it. i will be at a stop light, and it will just start moving-even with my foot on the brake. it feels like it drives in cruise control and just doesn't let up. after this recall, i am 100% nervous to drive my vehicle. is this how it starts? i call the 800 # and sit on hold forever, or i am told further information is forthcoming. i drive 60 miles a day and have a small child. my car is brand new, it should not be doing this. *tr | |||