Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 09/24/2010 | 218000 | ||
| Tl-the contact owns a 2002 toyota highlander ltd. while driving 60 mph and then sped up to 70 mph to pass another vehicle the accelerator pedal became stuck and would not release. the passenger in the vehicle removed the floor mats from obstructing the pedal but the vehicle continued to acclerate rapidly. he then manuever the vehicle unto the side of the road by depressing the brake pedal very hard, putting the gear in neutral and turning the engine off. meanwhile the rpm was increasing excessively. the vehicle was towed to the nearest dealer who stated the throttle body was opened which has carbon and corrosion built up. they informed him it will cost him $1800 to replace the throttle body. the manufacturer was called stating the vehicle was old, too many mileage and out of warranty. they also offered no other assistance to help with the repairs. the vin was unavailable. the failure mileage was 218,000....mw | |||
| 06/27/2010 | 64874 | ||
| From a stopped position on a side street, i pressed the accelerator to pull onto a main street. because traffic on the main street moves rather fast, i accelerated somewhat above normal, but in no way excessive. after getting into my lane, i backed off the accelerator, but the engine acted as if i was flooring it and the car continued accelerating. it was scary. i pushed hard on the break. the car still accelerated. i stepped on the hand brake. it continued to accelerate. finally, i took the car out of drive and into neutral. the engine continued to scream, but i was able to stop at the side of the road. at some point the engine did come down to normal idle, but i was so shaken, i really don't know when that happened. fortunately no one was ahead of me, the road is straight and level, etc. aside from shattered nerves, there was no harm done. but i can imagine all kinds of horrible outcomes had conditions been different. the car acted as if the accelerator stuck all the way down, however i know i didn't press it down that far. later my husband drove the car home from where i stopped it. with the car off, my husband inspected the accelerator pedal pressing it with his hand and letting it back up. there is a point about half way back up where the mechanism is not smooth. the pedal comes all the way back up, but something inside catches and causes lots of gas to flow into the engine. at least one time he was able to reproduce the problem with the car in park. i am afraid to ever drive it again. this time i was lucky, but i shutter to think. if someone had been in one of the crosswalks. if i had been approaching a red light. when might this happen again? | |||
| 05/08/2010 | 1 | ||
| 2002 toyota highlander. consumer states brake failure causing an accident *tgw the consumer stated the brake failure caused her to roll down a hill and flipping over three times. she was trapped upside down in the vehicle. *jb | |||
| 03/12/2010 | 114000 | ||
| Tl* the contact owns a 2002 toyota highlander. the contact stated while driving at speeds of 70 mph, the vehicle abnormally accelerated. this was the third incident of unintended acceleration in the vehicle. on the first incident, the contact was able to stop the vehicle by applying constant, steady pressure to the brake pedal. on the second incident, the accelerator pedal became stuck in the open throttle position and he was able to manually remove the pedal from the stuck position. the dealer was unable to duplicate the failure and there were no repairs made to the vehicle. the manufacturer advised the vehicle was not under recall and would not provide any assistance. the failure mileage was 114,000 and the current mileage was 114,532. | |||
| 10/28/2008 | 38000 | ||
| Tl*the contact owns a 2002 toyota highlander. the driver stated that the vehicle suddenly accelerated and crashed into a wall of his garage while driving approximately 5 mph. there were no injuries. a police report was not filed. the vehicle was taken to the dealership who was unable to diagnose the failure. the manufacturer was not notified. the current mileage was approximately 48,690. the failure mileage was approximately 38,000. | |||
| 04/13/2007 | 45000 | 1 | |
| I pulled into my garage during early afternoon and came to the usual stop facing the wall. my foot was still on the brake and i had not yet put the car into park. suddenly the car lurched forward and hit the wall with great enough force to deploy the air bag. the bag fractured my sternum in two places. at the time i was not aware of the prevalence of unintended acceleration problems and did not report it. there have been no episodes since. *tr | |||
| 06/12/2008 | 62000 | ||
| Tl*the contact owns a 2002 toyota highlander. the contact was driving 5 mph into a parking garage when suddenly, the vehicle accelerated. she attempted to engage the brake pedal to stop the vehicle and crashed into a tree. the contact notified the insurance company and they covered the repair cost. the contact was sore after the crash occurred due to minor injuries. three weeks ago while parking the vehicle it surged forward and hit another vehicle. the manufacturer was notified and stated that they would send someone to inspect the vehicle and if there was something wrong with the vehicle they would reimburse her in 35 days. the contact is concerned about the safety risk and chose to rent a vehicle to drive. the failure mileage was 62,000. the current mileage was 75,000. | |||
| 08/13/2009 | 1 | ||
| 2002 toyota highlander accelerator sticking in the full down position when passing another vehicle. first happened summer of 2008. second time this happened august 13, 2009. put on full brake and turned ignition key off. after vehicle stopped, about 5-10 seconds, pedal released. service appointment with dealership august 18, 2009 to correct problem. dealership could not find anything wrong with vehicle. said it was the floor mat that made the accelerator stick in the open position. don't think toyota informed of this complaint. since toyota recall has taken place, i wanted to get my vehicle back in the dealership to correct my problem. appointment made 2/09/10 at 10:30 with dealership. dealership checked throttle body and throttle cable. said all okay. dealership continues to tell me rubber mat could catch pedal and cause problem. i disagree with this diagnosis. i asked dealership to please inform toyota about this problem in my model since the recall is only correcting 2010 models. the only way i will try and pass another vehicle now, especially on mountain roads, is place the car in second gear and accelerate. i don't trust placing the pedal down to floorboard. i offer this as additional information regarding this dangerous problem. i hope toyota will correct this situation in all models of their cars. *tr | |||
| 01/26/2010 | 23000 | ||
| Tl*the contact owns a 2002 toyota highlander. while starting the vehicle he heard a loud noise, and the rpms rapidly increased for approximately 15 seconds before the rpms decreased. the failure occurred one time and didn't recur when the contact was driving the vehicle. the dealer stated that there were no related recalls. the failure mileage was 23,000. the current mileage was 23,500. updated 03/12/10. *lj | |||
| 06/04/2009 | 86000 | ||
| Tl*the contact owns a 2002 toyota highlander. while driving 40 mph, the vehicle accelerated an additional 10 mph. the contact stated the first failure occurred approximately four to five years ago and has recurred within the last seven months. the dealer adviser her that there are no related recalls. the failure mileage was 86,000. updated 03/30/10 *bf | |||
| 05/30/2008 | 61000 | 1 | |
| I bought a 2002 toyota highlander limited in may 2008. the car had just under 60,000 miles on the odometer. this car is my second car, mainly to be used to tow my horse trailer. within a month of owning the car it showed the sudden unexpected acceleration. this was not unfamiliar to me because i also own a 2002 toyota camry. i have owned the highlander now for 1 and 3/4 year and the car has showed the described behavior off and on. it happens mostly on the freeway and mostly when i am not towing. it does not have anything to do with floormats or sticky gaspedals. since the same behavior happens in both toyota's i own, it is time that toyota starts looking at something else than the silly explanations of floormats and sticky gaspedals. it is the engine which runs away, leaving the driver no control over the speed. i had not expect this from toyota. i bought toyotas because of their reliability and because i trusted the company (as opposed to ford, which i also owned and experienced a problem which turned out the company knew a long time about and did not do anything about). i guess toyota is not different. also, it is time that the recall goes further back then the 3-4 years. i even have a copy of a professional car review of the camry who experienced the problem in 2002. *tr | |||
| 11/04/2008 | 50000 | 1 | |
| Accelerator does not respond when pushed,the failure occurs regularly when passing vehicle wont accelerate,the dealer acknowledge this is a problem with these vehicles than can be repaired for $1200. *tr | |||
| 11/18/2006 | 45000 | 1 | 08/01/2002 |
| Dt*: the contact stated while pulling into a parking space at 10 mph, upon applying brake pressure, the vehicle lurched forward without warning, and crashed into a parked vehicle. the contact was wearing a seat belt, and no injuries were sustained. there was moderate damage to the front of the vehicle. the police were alerted, but a report was not taken. the vehicle was towed to an independent repair shop for inspection of the body damage. the manufacturer was alerted. updated 12/12/06. *jb | |||
| 02/10/2004 | 15000 | 1 | |
| While pulling into a parking area, and when consumer depressed the brakes vehicle surged forward. while trying to control the vehicle and avoid pedestrians vehicle collided with a cement pole in the parking lot. consumer suffered severe head and knee injuries. the police issued a report on the collision.*ak | |||
| 08/26/2003 | 26731 | 1 | 01/26/2002 |
| Driver made a left turn with foot on brake pedal and rolled into a parking spot within a parking lot, estimated speed to be 2 mph. the engine surged and the car ran over 3 small trees, went up an incline approximately 3 ft. higher than the parking lot, then proceeded approximately 8 feet into the adjacent property then struck the brick chimney of a house and bounced back into the parking lot. the brakes were depressed during this occurrence but did not stop the car. *la | |||
| 06/06/2003 | |||
| Engaged from park to drive and suddenly acceleration happened, damaging many other cars. dealer notified. *ak | |||
| 04/27/2003 | 2 | ||
| Vehicle accelerated on its on causing vehicle to start up steep hill where the front end slid to the right where vehicle proceeded to go up a drive/carport striking a porch and rock wall | |||
| 08/10/2002 | |||
| Consumer states that while driving the throttle will stick. dealer notified. *mr | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 07/01/2006 | 1 | ||
| 2002 toyota highlander with unexpected acceleration. consumer stated that the vehicle suddenly accelerated without warning. driver had to slam the vehicle into park for the vehicle to stop. *kb the dealer kept the vehicle for 3 days, ran various diagnostic tests, but was unable to duplicate the problem. *jb | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 12/08/2002 | 1 | ||
| Consumer tried to disengage the vehicle cruise control, and was unsuccessful, vehicle continued to accelerate at a high speed when consumer attempted to apply the brakes, consumer had to turn the keys in the accessory position, and allowed the vehicle to coast to a complete stop. the dealership had been notified. please provide more details. ph the dealership stated the vehicle was fine and there have been no problems since.*jb | |||