Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| TSB-0122-11 | 09/06/2011 | 10042555 | Toyota: information provided for replacing the seat covers for vehicles equipped with side airbags. *pe | 12/16/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/25/2011 | 52015 | ||
| We were involved in a horrible accident. a motorcycle was speeding and crashed into the driver's side of the vehicle. the door was severely bashed in, the steel frame of the vehicle was bent, and the floor was coming up. i called toyota to ask why the side curtain airbag did not deploy. two different people took reports. today they called me and told me that they would only deploy if there was a severe intrusion, enough for people to be hurt. i was hurt (back and head) and my little cousin suffered a nosebleed. he also said the most important safety feature is seatbelts. i said there was a severe intrusion, bad enough the car was totaled. i told him that i was very disappointed in him and toyota and that i was only calling because they need to know these things so they can make their cars safer. i had four little children in my car that day and i always thought we were in the safest car. no more toyotas for me. | |||
| 05/15/2009 | 2000 | ||
| Tl* the contact owns a 2005 toyota highlander. while driving 2-3 mph in reverse, the vehicle abnormally accelerated. the contact attempted to brake but to no avail as the vehicle crashed into her garage. the air bags did not deploy but the contact was not injured and there was minimal damage to the vehicle and moderate damage to the contacts home. the vehicle was taken to the dealer yet the dealer was unable to duplicate the failure. there were three additional occurrences of the failure and the vehicle was taken back to the dealer where repairs were made to the floor mat and the brake covers. the contact stated that she was still afraid to drive the vehicle. she later received notification of nhtsa campaign id number: 11v112000 (vehicle speed control:accelerator pedal) and the recall repair was performed on the vehicle. the failure mileage was 2,000 and the current mileage was 20,000. | |||
| 05/15/2009 | 2000 | ||
| Tl-the contact owns a 2005 toyota highlander. while driving in reverse 2-3 mph the vehicle accelerated, she engaged the brakes and the vehicle continued to accelerated and crashed into the garage. she also stated the air bags did not deploy. no one was injured. no police report was filed. she stated there was a small chip to the top of the hood. the left side of the garage and the door had damages that cost approximately $3,000. the vehicle was taken to the dealer for the failure. the dealer was unable to duplicate the failure. the contact stated the failure happen three other times. the vehicle was taken to the dealer and she stated the dealer did something to her floor mat. she also stated the dealer replaced the brake covers. the vehicle was repaired. the contact stated she was still afraid to drive the vehicle. she received a recall for acceleration after the failures and the recall work was performed on the vehicle. the failure mileage was 2,000 and the current mileage was 20,000. vwb | |||
| 05/14/2005 | 1 | 11/24/2004 | |
| Who do i need to speak with reference ease of rollover of the toyota highlander and the fact that the air bags did not open at all when i was flipped over three times? the speed was not a factor i was doing 25 miles when broadsided by a 87 ford ranger going 25, which hit the driver door low impact on the highlander sent my highlander airborn flipping and spinning. the prince william police have the reports on the accident. the highlander is in state farm hands now. the accident happened on may 14th in prince william county on route 1. *nm | |||
| AIR BAGS - FRONTAL | |||
| 05/10/2008 | 32000 | ||
| Tl*the contact owns a 2005 toyota highlander. while stopped in traffic, the contact's vehicle was rear ended by another vehicle traveling 40 mph. the contact's air bags failed to deploy and she sustained injuries to her head, back, chest, and legs. the other driver was uninjured and a police report was filed. the vehicle is currently being diagnosed by the dealer. the current and failure mileages were 32,000. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/07/2009 | 56000 | 1 | |
| The side airbags failed to deploy. the toyota highlander was initially struck on the front passenger side near the front end of vehicle. the vehicle was then struck (t-ed) on the driver's side by a large pickup truck (approx speed 60 mph). the impact dented the doors to the seats and both driver's side doors would not open due to the impact. vsc, abs were engaged as evidenced by the panel lights on at the end of thee crash, however no airbags deployed resulting in traumatic brain injury (closed head injury), post concussive syndrome, grand mal seizure, retrograde amnesia for driver. vehicle also had a third impact as it was pushed into barrier wall. *tr | |||