Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 03/10/2013 | 50000 | ||
| The driver's side sun visor fell down while driving and now won't stay up. this almost caused an accident as my visibility was cut off. now i am unable to drive unless i somehow prop it up. this car is less than 3 years old and seems to be a problem for many highlanders. this is a serious safety issue. | |||
| 08/27/2012 | 95000 | ||
| Driving on i-5 monday am to work and due to the sun shining in my eyes put the visor down. later when the sun went behind some clouds i put the visor back up and i heard noise from the visor that appeared to be like plastic rubbing together. when i let go of the visor it dropped straight down in my line of sight and would not stay up or even forward close to the window. seems to be a dangerous problem as it is right in the line of sight and cannot be adjusted. i had to uninstall the visor and now i don't have any sunlight protection. the visor worked fine up to this point. no indication of a problem. have never replaced a visor before this. | |||
| 07/02/2012 | 105000 | ||
| The sun visor on my 2010 toyota highlander opened in front of my eyes blocking my vision for a few seconds. now the visor will not stay in the up position. i have to move it to the side to keep it from blocking my vision. | |||
| 05/03/2012 | 32000 | ||
| My name is lorenzo e johnson. i own a 2010 highlander, as of today 5/16/12 the mileage 32,800. the reason for this letter, the left portion of my windshield is coming loose or the left passenger window is dysfunctional. this is the original toyota highlander windshield and passenger window. first, i noticed the sound of glass if it was loose, driving my daily route on i95 fredericksburg virginia to quantico base virginia. this portion of i95 is smoother, than most state roads. the glass sound is not a continuous sound, cause to roads different. in fact, the glass sound occurs only when it an dry day. i notice the road noise has increased. when it rains, i can not heard the glass sound, due to rain on the vehicle. i drive this highlander daily to and from work. the local dealership will take a 3 minute ride and hear nothing, than i am forced to another dealership for service. many years ago, i had the same problem with another vehicle, the internal and liner has to replaced. has anyone else experienced this problem? | |||
| 10/16/2011 | 224650 | ||
| My husband and i were driving down the highway and we heard a loud crashing sound. we were not by a construction site nor an overpass. the weather conditions were dry, sunny and 77 degrees. it was not the tire because the car did not shake and no indicators on the dash lit up. i pulled over and upon inspection of the vehicle, there was a large gaping hole in the center of my closed sunroof! fortunately the inside visor was closed. we slowly took secondary roads home while listening to gravel sounding glass above us. now, my dilemma is getting toyota to own this defect. this is not an insurance issue. this is a vehicle defect. | |||
| 08/22/2010 | 8500 | ||
| I was driving my vehicle and it caught fire and completely burned up...it was a total loss | |||
| 04/22/2011 | 2300 | ||
| On friday, april 22, 2011, we were traversing i-55 north of grenada, mississippi. i was using cruise control traveling at 73 mph when, without any warning of anything wrong, we heard a loud noise like the whirring of helicopter blades overhead. i turned off the cruise control to let the car slow down because i didn't know what was happening; as my wife slid open the sun roof cover to look overhead. as we slowed down, the driver's side rear tire tread hit my side of the car and passed us up going down the interstate. i then felt the drag on the steering as i pulled off onto the shoulder of the highway and applied the brakes stopping the car. prior to the helicopter sound, i never had any pulling or steering problems that could have been caused by a tire running on low tire pressure. i also never received a low tire alarm from my tire pressure alarm system. as an addition, i'll add that my five tires are inflated with nitrogen for better tire wear and life. i went to alexander toyota in franklin, tn to purchase a new tire so i'd have a spare. i picked up the damaged tire off the interstate shoulder and my car insurance company know has the entire failed tire to examine. the failure was a bridgestone; model dueler hl-400; dot: ob7c. | |||
| 11/08/2010 | 14800 | ||
| Driver backed out of an end parking space (nose in, curb in front and on right). driver felt wheel (right side) go over curb (turned too quickly). driver stopped, shifted to drive (forward) to get off the curb. when driver touched accelerator, the vehicle shot forward (seemed like 50 mph). left front of the highlander creased the two side doors of the minivan parked adjacent on the left. the left front of the highlander sustained grille damage, left fender, headlight and running light, driver door and left mirror. fender pushed back prevented driver door from being opened. air bags did not deploy. the highlander was purchased 1/4/2010. the accelerator recall was performed by the dealer in march 2010. | |||
| 11/06/2010 | 5400 | ||
| Brought vehicle to dealer vehicle was purchased from for a oil change and tire rotation. immediately after the vehicle service we discovered a noise from the rear of the vehicle. we returned the vehicle to the dealer to discover that they believe that the rear wheel bearings have failed for some reason. | |||