Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||||||||||||
| 10V023000 | TOYOTA MOTOR NORTH AMERICA, INC. | V (Vehicle) | 1093000 | 03/16/2010 | MFR | TOYOTA MOTOR CORPORATION | 01/27/2010 | 01/28/2010 | ||||||||
| Defect Summary | Toyota is recalling certain model year 2008-2010 highlander, model year 2009-2010 corolla, venza and matrix passenger vehicles. the accelerator pedal can get stuck in the wide open position due to its being trapped by an unsecured or incompatible driver's floor mat. this recall is an expansion of a campaign of 3.8 million other toyota vehicles announced in 2009 for the same issue (see 09v-388). | |||||||||||||||
| Consequence Summary | A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death. | |||||||||||||||
| Corrective Summary | Toyota will modify or replace the accelerator pedals on the subject vehicles. floor surface modifications are also being considered and will be included for any model for which it is deemed appropriate. initially, dealers will be instructed on how to reshape the accelerator pedal for the repair. as replacement parts with the same shape as the modified pedal become available, they will be made available to the dealers for the repair. customers who have had the pedal reshape remedy completed will have the opportunity to receive a new pedal if they desire, after replacement pedals become available. in addition, toyota will replace any toyota all-weather floor mat in a subject vehicle with a newly designed mat, free of charge. for those customers who have the previous design all-weather floor mat but do not need or want the newly designed all-weather floor mat, toyota will recover the previous design all-weather floor mat and reimburse its price. the safety recall began march 16, 2010. owners may contact toyota at 1-800-331-4331. | |||||||||||||||
| Notes | Toyota recall no. 9lg/90l.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| 10V017000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 09/16/2009 to 01/26/2010 | V (Vehicle) | 2230661 | 03/16/2010 | MFR | TOYOTA MOTOR CORPORATION | 01/21/2010 | 01/21/2010 | |||||||
| Defect Summary | Toyota is recalling certain model year 2005-2010 avalon, model year 2007-2010 camry, model year 2009-2010 corolla, corolla matrix, rav4, model year 2010 highlander, model year 2008-2010 sequoia, and model year 2007-2010 tundra vehicles. due to the manner in which the friction lever interacts with the sliding surface of the accelerator pedal inside the pedal sensor assembly, the sliding surface of the lever may become smooth during vehicle operation. in this condition, if condensation occurs on the surface, as may occur from heater operation (without a/c) when the pedal assembly is cold, the friction when the accelerator pedal is operated may increase, which may result in the accelerator pedal becoming harder to depress, slower to return, or, in the worst case, mechanically stuck in a partially depressed position. | |||||||||||||||
| Consequence Summary | The accelerator pedal may become hard to depress, slow to return to idle, or, in the worst case, mechanically stuck in a partially depressed position, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will install a reinforcement bar in the accelerator pedal which will allow the pedal to operate smoothly. gm will notify owners for the pontiac vibe please see 10v-018. this service will be performed free of charge. the safety recall is expected to begin early february and will be completed in late april 2010. owners may contact toyota at 1-800-331-4331. | |||||||||||||||
| Notes | Toyota safety recall no. aoa. owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | ||||||
| RQ10003 | TOYOTA MOTOR CORPORATION | 02/16/2010 | UNINTENDED ACCELERATION | |||
| On september 26, 2007, toyota filed a defect information report and notified nhtsa that some of its model year (my) 2007 and 2008 lexus e350 and toyota camry vehicles could experience unintended and uncontrolled acceleration due to interference between the optional all weather floor mat offered on those vehicles and the vehicles' accelerator pedal.this decision was influenced by an office of defects investigation (odi) engineering analysis.this recall was designated 07e082.two years later, on october 5, 2009, toyota filed a defect information report and notified nhtsa that a number of its my 2004-2009 lexus and toyota vehicles may also experience unintended and uncontrolled acceleration due to interference between the accelerator pedal and the driver's floor mat.this recall was designated 09v388.several months later, on january 27, 2010, toyota filed an amended, or supplemental, defect information report and expanded the population of vehicles to include additional my 2008-2010 toyota and lexus vehicles.since this expansiontook place in a different calendar year, this recall was designated 10v023.separately on january 21, 2010, toyota filed a defect information report and notified nhtsa that certain toyota vehicles and certain pontiac vibe vehicles contained a safety defect in the accelerator pedal assembly that may cause the accelerator pedal to become harder to depress, slower to return, or in the worse case, mechanically stuck in a partially depressed position.nhtsa designated this recall 10v017.in total, the four recalls cover over 7.6 million toyota and lexus vehicles as well as the pontiac vibe product made by new united motor manufacturing, inc., a venture of toyota and general motors corporation.nhtsa requires additional information from toyota to more fully understand and evaluate, among other things, whether the scope of the recalls identified above (makes, models and model years) is sufficiently broad.the agency is seeking to determine whether toyota viewed the underlying defects too narrowly as interference between the accelerator pedal and the driver | ||||||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||
| RQ10003 | TOYOTA MOTOR CORPORATION | 02/16/2010 | UNINTENDED ACCELERATION | |||
| On september 26, 2007, toyota filed a defect information report and notified nhtsa that some of its model year (my) 2007 and 2008 lexus e350 and toyota camry vehicles could experience unintended and uncontrolled acceleration due to interference between the optional all weather floor mat offered on those vehicles and the vehicles' accelerator pedal.this decision was influenced by an office of defects investigation (odi) engineering analysis.this recall was designated 07e082.two years later, on october 5, 2009, toyota filed a defect information report and notified nhtsa that a number of its my 2004-2009 lexus and toyota vehicles may also experience unintended and uncontrolled acceleration due to interference between the accelerator pedal and the driver's floor mat.this recall was designated 09v388.several months later, on january 27, 2010, toyota filed an amended, or supplemental, defect information report and expanded the population of vehicles to include additional my 2008-2010 toyota and lexus vehicles.since this expansiontook place in a different calendar year, this recall was designated 10v023.separately on january 21, 2010, toyota filed a defect information report and notified nhtsa that certain toyota vehicles and certain pontiac vibe vehicles contained a safety defect in the accelerator pedal assembly that may cause the accelerator pedal to become harder to depress, slower to return, or in the worse case, mechanically stuck in a partially depressed position.nhtsa designated this recall 10v017.in total, the four recalls cover over 7.6 million toyota and lexus vehicles as well as the pontiac vibe product made by new united motor manufacturing, inc., a venture of toyota and general motors corporation.nhtsa requires additional information from toyota to more fully understand and evaluate, among other things, whether the scope of the recalls identified above (makes, models and model years) is sufficiently broad.the agency is seeking to determine whether toyota viewed the underlying defects too narrowly as interference between the accelerator pedal and the driver | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 12/06/2010 | 22400 | ||
| Tl- the contact owns a 2010 toyota highlander. while driving approximately 20 mph the contact applied pressure to the brake peddle but the brakes did not respond. on the dashboard a light illuminated which said warning brake failure. the contact was able to pull off to the side of the road and turn the vehicle off. after turning the ignition back on the warning light did not illuminate and the failure did not duplicate. the vehicle was taken to the dealer where it was being diagnosed. the vin was unavailable. the approximate failure mileage was 22,400. ds | |||
| 11/08/2010 | 14800 | ||
| Driver backed out of an end parking space (nose in, curb in front and on right). driver felt wheel (right side) go over curb (turned too quickly). driver stopped, shifted to drive (forward) to get off the curb. when driver touched accelerator, the vehicle shot forward (seemed like 50 mph). left front of the highlander creased the two side doors of the minivan parked adjacent on the left. the left front of the highlander sustained grille damage, left fender, headlight and running light, driver door and left mirror. fender pushed back prevented driver door from being opened. air bags did not deploy. the highlander was purchased 1/4/2010. the accelerator recall was performed by the dealer in march 2010. | |||
| 05/11/2010 | 1700 | ||
| Tl*the contact owns a 2010 toyota highlander. while driving at 5 mph, the vehicle suddenly accelerated. to stop the vehicle, the contact shifted into neutral and turned off the ignition. the vehicle had not been inspected or repaired at the time of the complaint. the current and failure mileages were approximately 1,700. | |||
| 04/22/2010 | |||
| Bought 2010 highlander, report said the dealer had fixed the accelerator problem. they did not fix it right and put my gas peddle upside down. another dealer fixed it and told me. | |||
| 04/17/2010 | 3000 | ||
| Tl*the contact owns a 2010 toyota highlander. the contact stated while sitting idle in a parking space, the vehicle abnormally accelerated without driver intent. the vehicle proceeded to jump a nearby curb, crashed with another vehicle and then a tree. the contact was able to bring the vehicle to a stop by shifting into neutral. the contact did not report any injuries. the manufacturer was contacted but would not provide any assistance. the contacts insurance company was handling the investigation. the current and failure mileages were 3,000. | |||
| 01/12/2010 | 500 | 1 | |
| I have a 2010 toyota highlander base model. when cruiser control is activated and when the vehicle is moving slightly uphill, the vehicle usually accelerates to a speed that is much higher (over 5 mi/hr higher) than the set speed. this situation happened several times and was worrisome, especially when my wife was driving. i purchased the vehicle on december 28th, 2009. i guess that the local dealer (heiser toyota, milwaukee) must be aware of the problem at the time of my purchase but pretended to not know the problem, because the specific salesperson (art stamos) told me and my wife during vehicle delivery that, in case of uncontrolled acceleration, we should put gear to neutral and firmly press brake pedal. i suggest that your office request toyota to not only recall but buy-back all toyota vehicles that were sold during the toyota's most recent promotion period (toyotathione) in which toyota was aware of the problem but decided to do nothing. *tr | |||
| 02/11/2010 | 2100 | 1 | |
| My automobile is a 2010 toyota highlander le. i was driving south on i15 just south of barstow, ca., at approximately 65mph. my cruise control was on. i either pressed resume or did nothing, it happened so fast i am not sure which. my car began speeding out of control to the degree that my head snapped back to the headrest. i have never experienced that kind of acceleration before. i braked soundly, and fortunately that kicked it out of the acceleration. i have been driving toyotas and using cruise control for years. this was not normal cruise control acceleration. neither was it a sticky pedal, as toyota is claiming. the car just took over. i am not sure i could even duplicate that rate of acceleration if i tried. it was something internal with the engine or the computer. *tr | |||
| 02/10/2010 | 1417 | 1 | |
| Uncontrollable acceleration 2010 toyota highlander. 3 times on 2-10-10. *tr | |||
| 01/29/2010 | 1 | ||
| Gas pedal of 2010 toyota highlander got stuck on the weathertech driver's side floor liner while passing another vehicle. luckily, my husband was driving and was able to put car in neutral and pull car over to side of the road and we did not get into an accident. when my husband removed the floor liner the gas pedal popped back up - so it got stuck on the liner. also, earlier in the trip that day the weathertech cargo liner prevented the rear hatch from closing properly and our luggage fell out into the road. order # 92137633; order date: 1/5/2010. we have advised weathertech and are returning the product for a refund. p/n:441151/00185 rev 1 (driver's side liner); part # 40328 (cargo liner) - can not find exact listing of model # on your form - so entered closest to model # since form will not let you continue without choosing a model #. *tr | |||
| 01/26/2010 | 3600 | 1 | |
| On jan.26,2010, i was stopped behind cars at a traffic light. my 2010 toyota highlander started creeping forward/i thought i'd taken my foot off the brake, and then the engine started revving to an outrageous level. the harder i braked the more the engine revvedand the car tried to jump forward. it was so loud the driver ahead of me turned around to see what was going on behind him. i thought i was going to rear-end him until i remembered to put the car in neutral. eventually the engine returned to its normal rpms, but i was really shaken. i drove about 1 mile to my destination and called toyota and had the car towed to their service area. they checked the car and after 24 hrs. told me they couldn't find anything and my car was made in japan so it wasn't under the recall. i don't feel safe in this vehicle and i don't feel toyota really knows or is revealing all the problems they are having. my problem occurred when i was at a standstill at a traffic light, so i don't believe the stuck accelerator story. what can i do to get some satisfaction? at this point the problem has only occurred once, but i've lost all confidence in my new vehicle...less than 4000 miles on it! *tr | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 02/10/2010 | 1 | 02/05/2010 | |
| 2010 toyota highlander. s10 appropriate handling- letter from regarding toyota problems *tgw the consumer stated the vehicle was delivered to him and his wife during the sales suspension period of toyota vehicles without the accelerator recall work being completed. also, after owning the vehicle for five days, the vehicle would not start. the dealer stated the battery was defective and needed to be replaced. *jb | |||
| 03/02/2010 | 1 | ||
| Follow-up ltr to nhtsa re 4/8/10 correspondence on behalf of re incident of sudden unintended acceleration after recall fix by dealer on her 2010 toyota highlander. *kb the consumer became concerned about the recent accelerator pedal issue and contacted the dealer to see if she could get out of the lease. the dealer informed her there was a fix to the problem, so the consumer made an appointment on february 15, 2010. on march 2, 2010 the accelerator pedal became stuck multiple times. twice, the accelerator pedal stuck when taking off; it was extremely hard to push, to the point where it actually went down, and the vehicle jerked. then on the way home, the consumer pushed the brake pedal down to slow down and noticed the vehicle seemed to be going much faster. she pushed harder and harder on the brake and when she looked down the rpm's were going straight up and she was not slowing down. she continued to hold the brake pedal down and after a few minutes the brakes started working. the consumer contacted the dealer the next day, but was informed there was nothing they could do since the fix had already been completed. *jb | |||
| 03/28/2010 | 5100 | 1 | |
| On march 28, i was driving our 2010 toyota highlander that we purchased at the end of december 2009 in a residential area when the gas pedal stuck and i was unable to apply the brakes to stop it. luckily i was able to put it in neutral gear and coast to the side of the road without property damage or injury to anyone. i then called the 911 and the police came out. this car was involved in the recall and the fix was completed a few weeks ago. no one was available at any toyota dealership to come out and pick up the car, so i had it towed using aaa to a local dealership. i had my four children in the car with me and can testify as to what happened. this is ridiculous. their fix has nothing to do with what is really wrong with these cars. i loved toyota until this happened. something needs to be done before people get hurt from these cars. by the way, your form requires a speed and a mileage, but i do not have the car to get the mileage, nor do i remember the speed because it started once i applied the gas and it happened so fast, so i approximated both in the complaint. *cn | |||
| 03/12/2010 | 1500 | 2 | 12/24/2009 |
| I own a 2010 toyota highlander which i purchased 3 months ago. i had the gas pedal fix done on 2/15 and on 3/12 my gas pedal stuck multiple times!!! i called toyota and told them about the problem and they said there was nothing they could do about it as the fix had already been made. i asked that they take my vehicle back and cancel my lease as it is an unsafe vehicle and i refuse to put my children in it. they refused. toyota drivers need to know that the fix was not a real fix and to be very careful when driving. the consumer stated the pedal became stuck several times. the accelerator pedal was hard to push, to the point where when it actually went down, the vehicle jerked. then on a hill on the way home, the consumer was applying the brake pedal to slow the vehicle down, but she noticed the vehicle seemed to be going much faster. updated 04/21/10.*jb | |||