Consumer Complaints


Fail datemilesoccurencesPurchase date
WHEELS
07/09/20117000
 Tl- the contact owns a 2010 toyota highlander. while driving approximately 35 mph the contact smelled a burning odor. the vehicle began to vibrate causing the contact to stop the vehicle on the shoulder of the road. the contact noticed the rear passenger side tire appeared to have small holes in it and was extremely worn. the contact replaced the tire with the spare tire and drove the vehicle to the dealer. the technicians stated the failure may have occurred due to excessive temperatures. the contact stated the wheel may be defective and caused the tire to wear excessively. the vehicle was not repaired. the approximate failure mileage was 7,000. rvk
07/09/20117000
 Tl- the contact owns a 2010 toyota highlander. while driving at approximately 35 mph the contact notice a burning smell. the vehicle began to vibrate. the contact stopped the vehicle on the shoulder of the road and noticed the rear passenger side tire appeared to have small holes and was extremely worn. the contact replaced the tire with the spare tire and drove the vehicle to the dealer. the technicians stated the failure may have occurred due to excessive temperatures. the contact stated the wheel may be defective and caused the tire to wear excessively. the vehicle was not repaired. the approximate failure mileage was 7,000. ds
01/11/20115000
 I purchased a 2010 toyota highlander from fredericksburg, virginia location. the vehicle rode smooth until i had its first serviced at toyota. the vehicle rode like a jeep, rock and rolling, at normal driving speed and highly at low speed. all this started after the first vehicle service. i traded in my 2006 for 2010 and it had the same problem. for the 2006, i purchased new rims, tires, lugs, wheel balancing and full front end alignment. the vehicle still rode the same rocking and rolling. in the past, i have work as system engineer on a military project. the vehicle had problems with its tracks, the problem the lugs not being adjusted the same on each wheel resulting in track breaking or damage. the same for any vehicle that has lugs and wheel. back to my 2010, bottom line is each wheel must be torque the same. if each wheel is torque different or each tug, than the vehicle will have a rocking and rolling affect. all vehicle service says, it