Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/22/2011 | 15191 | 1 | |
| At approximately 40-42 mph on a slight curve to the right, the steering would get very tight and the steering wheel was extremely difficult to turn in the direction of the road.( it is as if the car was turning to the left on its own) this has happened several times and the dealer and toyota inspected the car. the car was under case management with toyota three times for the same problem. case #'s [xxx], [xxx], and case [xxx]. each time toyota would state there is no problem and the car was functioning as designed. toyota's excessive use of electronics in areas such as steering have created unsafe vehicles. even worse, my opinion is toyota knows they have another safety issue and once again is denying and covering it up. toyota can no longer be trusted! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 02/22/2011 | 15191 | ||
| At aproximately 40-42 mph on a slight curve to the right, the steering would get very tight and the steering wheel was extremly difficult to turn in the direction of the road.( it is as if the car was turning to the left on its own) this has happened several times and the dealer and toyota inspected the car. the car was under case management with toyota three times for the same problem. case #'s 120530744, 1202222332, and case 1203051968. each time toyota would state there is no problem and the car was functioning as designed. toyota's excessive use of electronics in areas such as steering have created unsafe vehicles. even worse, my opinon is toyota knows they have another safety issue and once again is denying and covering it up. toyota can no longer be trusted! | |||
| 04/18/2012 | 5000 | ||
| I only have 7k miles in my car i own the car for only 1 year. i notice that the steering wheel is not balance at all. at least 5-10 degree to the right. i have my car service every 6 months with toyota it should be balanced and done the tire rotation??? also the transmission occasionally stall about 1-2 second when i accelerate to 30-40 mph. i am afraid that the transmission will have problem within this 2-3 years. like honda transmission failure on odyssey. | |||
| 10/27/2011 | 7000 | ||
| Purchased my 2011 highlander in march, & it had 7000 miles on it at the time of the incident. i started the vehicle in my driveway, put it in drive, and started down my driveway. pressed the brake pedal, and there were no brakes and seemed not to have power steering. the lights in the dash came on, and the screen said brake malfunction contact dealer immediately. there were no brakes, i finally came to a stop at the bottom of the hill, put the car in park, and turned the ignition off. when i turned the key, the car started, the dash lights were still lit up, and i guess the computer seemed to reset. i pulled back into my driveway & had the car towed to the dealer the next day. the dealer has had it for over two weeks, and the incident has not happened again, and they said that they cannot find a single thing wrong with it. they can, however, see that there was an incident with the brakes on that date by the computer reading. i have been told that i am going to be getting this car back, and that it is fine. everyone say a prayer for myself and my 3 kids that are in it, & hope that it doesn't happen again in these mountains that i live! | |||