Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 08/10/2011 | 8500 | 1 | |
| At low speed, the auto has a serious delay when you press down on the gas pedal to enter a lane of traffic such as entering an interstate from an entrance ramp. after the delay the auto then surges into the traffic lane. toyota officials claim it is caused by a communication problem between the computer and the transmission. they told me that it cannot be corrected. i feel that the delay and surge is not safe. *tr | |||
| 08/10/2011 | 8500 | ||
| At low speed, the auto has a serious delay when you press down on the gas pedal to enter a lane of traffic such as entering an interstate from an entrance ramp. after the delay the auto then surges into the traffic lane. toyota officials claim it is caused by a communication problem between the computer and the transmission. they told me that it cannot be corrected. i feel that the delay and surge is not safe. | |||
| 05/01/2012 | 5930 | ||
| The following email/report was sent to the toyota dealership from whom i had purched this new vehicle: i am writing to report an abnormal incident, which may or may not be related to the stall problem i had encountered, and which you inspected during my last visit. in this incident, i was very gently trying to move the car into my garage from a stationary position (there is a small 10 to 15 degree grade over a 3 ft distance before the garage floor became level again). as i slowly pressed down on the accelerator, the car started to move slowly in a normal fashion, but after moving half way into the garage, it suddenly accelerated, almost at full throttle... i had to slam on the brake as hard as i could react, missing a crash by only a few inches. as i tried to analyze what happened, the only thing that i can think of is that as i was moving slowly enough where most likely only the electric motor was moving the car, but then very suddenly that electric motor sourced its absolute full power to accelerate the wheels ---almost as if the sw decided to ignore my very soft pressure on the gas pedal and source maximum power. please advise when your toyota engineers will be visiting you again so that they may review this latest abnormality. i am also forwarding this message to the national auto safety department, since i am now quite concerned about safety. | |||
| 04/09/2012 | 8700 | ||
| Tl-the contact owns a 2011 toyota highlander. the contact stated that the vehicle suddenly accelerated without warning. the failure occurred while attempting to park with the brake depressed. the vehicle crashed into the cement wall of a garage. the manufacturer took a complaint. the vehicle was not repaired. the approximate failure and current mileages were 8,700. sm. | |||
| 04/09/2012 | 8700 | ||
| Tl-the contact owns a 2011 toyota highlander. the contact stated the vehicle suddenly accelerated, without warning, while attempting to park with the brake depressed. the vehicle crashed into garage cement wall. the manufacturer took a complaint. the vehicle was not repaired. the approximate failure and current mileage was 8,700. li | |||
| 03/25/2008 | 21000 | ||
| Pulled into employers parking lot to park when i placed my vehicle into reverse and began backing up the vehicle gained speed, hit another vehicle with my passenger side coming against his driver side, climbed an approximate 10 foot steep embankment, hit a warehouse wall causing a large dent in wall and breaking a 6x6 support post, then sliding down the embankment into same parked vehicle i had hit before, then came to rest. totaled the vehicle that was hit adjacent mine, $8600.00 damage to my highlander, and not sure yet of cost of building damage. | |||
| 12/10/2011 | 9000 | ||
| Tl-the contact owns a 2011 toyota highlander. the contact stated that the vehicle abnormally accelerated without her depressing the accelerator pedal. the vehicle crashed into a barn. there were no injuries but the vehicle had extensive damages to the front bumper and sides. the police were contacted and called to the scene to assist. the vehicle was towed to an auto center for repairs. the manufacturer was notified who filed a claim on behalf of the contact. the failure mileage was 9,000. kmj | |||
| 12/10/2011 | 9000 | ||
| Tl-the contact owns a 2011 toyota highlander. the contact stated as she was getting ready to move her vehicle there was sudden acceleration without depressing the accelerator pedal. the vehicle crashed into the barn next door. there were no injuries but the vehicle had extensive damages to the front bumper and the sides. the police was contacted and she exchanged information with the owner of the barn. the vehicle was towed to a toyota auto center for repairs. the manufacturer was notified who file a claim and offered no other assistance. the failure mileage was 9,000. mw | |||
| 07/09/2011 | 1500 | ||
| Tl-the contact owns a 2011 toyota highlander. the contact stated while in traffic and the brake pedal was released the vehicle suddenly accelerated and crashed into the proceeding vehicle causing a two vehicle crash. the insurance company was investigating the failure. the manufacturer was contacted they advised to take the vehicle to the dealer to be diagnosed. the vehicle has not been repaired. the police report information was not available. the failure and the current miles was 1500. li | |||