Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
12/20/200945000
 Tl*the contact owns a 2006 scion xa. the contact stated that while driving at 60 mph in snowy conditions on december 20, 2009, the vehicle suddenly slid off the road and crashed into a ditch. the air bags did not deploy. the failure mileage was approximately 45,000. the current mileage was approximately 47,000.
01/10/2010581101
 1. started the car and the air bag light on the dashboard would not stop flashing. i bought the car new. the car never been in an accident, never had any damage and was properly maintained. still under 60,000 miles and is under warranty. *tr 2. it would flash non stop when the car was operating 3. took the car to the dealer to see if they can resolve the issue. they found out that the wire under the passenger seat became loose. i was told that a water bottle under the seat could have caused the wire to disconnect, but before i checked the car in there was nothing under the seat. apparently moving the seat back and forth can cause the wire to disconnect. i believe that this is a safety hazard in both cases. i feel that somebody should look into this. the dealer reconnected the wire and reset the system
AIR BAGS - FRONTAL
12/22/2009500001
 Was driving 2006 toyota scion xa to work in morning going around curb i have driven for 8 years. after braking to take curb no longer had control of vehicle. drove long way on curvy road and could not gain control of car. ended up going off road at approx 40mph hit a tree stump and then flipped vehicle. no airbags deployed or seat belts locked up. called toyota and was told that airbags only go off if vehicle reaches a certain rate of deceleration at point of impact. this happened 2 weeks prior to news of acceleration problems. i had no clue why i lost control of car at curb. everyone around me said it was probably black ice from fog but my son who was right behind me did not hit ice or lose control. after researching the web, i find hundreds of toyota owners whose airbags did not go off and they were all fed the same line i was. did our sensors not detect deceleration because of bad acceleration sensors? did i lose control because my car did not decelerate when i put foot on brake at curb. i have been driving for 35 years and have never lost control of my car. i was lucky and my injuries were not life threatening or crippling; but i would like to know what happened and why i was not protected by my airbags when my car hit a tree dead on. i do have photos from this accident and this vehicle is still available at insurance tow lot for viewing and testing. please call for details. *tr
02/13/20086000205/16/2007
 Our scion xa was involved in a accident resulting to injuries to the driver. the vehicle was running, but in park when it was hit in the driver's front side. the impact of the collision pushed the vehicle into a parked van which then did serious damage to the front and passenger side of the car. the driver's head broke the windshield and resulted in dental, facial injuries. a concussion and back injuries. neither air bag deployed even when both driver and passenger were seat belted in the front seats. a call to scion on the 14th was not returned until today when i made a follow up call. i was told the air bags were not designed to deploy unless the vehicle was traveling a certain speed. i think that is a terrible design. *tr