Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 11292005 | 11/29/2005 | 10018786 | Engine pre-heater installation. calix. *tt | 01/17/2006 | |
| 004 | 11/09/2004 | 10011567 | Engine coolant temperature (ect) sensor. *tc | 01/26/2005 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||||
| 0502 | 12/19/2005 | 10018803 | Customer states heater output seems insufficient. *tt | 01/17/2006 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE | |||||
| 010702 | 01/11/2007 | 10021315 | Dtc's p1297 (17705) or p1557 (17965) stored in dtc memory. this may be caused by intake hoses leaking (during boost conditions) due to incorrect torque on clamps or improper placement, worn or torn intake hoses. *kb | 04/03/2007 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TB-01-12-04 | 02/10/2012 | 10043602 | Volkswagen: gasoline engines have rough idle, have significant loss of power or stalling with reduced performance. *pe | 04/13/2012 | |
| SAC-28F3/P1-REV | 08/01/2010 | 10036496 | Volkswagen: gasoline engine vehicles inspect, and if necessary, replace ignition coils. vehicles affected by this action may have ignition coils that could malfunction under certain conditions. models passat and wagon; golf; gti; jetta a | 03/23/2011 | |
| 2010461 | 05/07/2007 | 10021964 | Hard starting (extended cranking required) or no start when wet, runs rough on initial start, may be accompanied by light gray smoke. *kb | 06/27/2007 | |
| 2010462 | 05/07/2007 | 10021966 | Rough on initial start at temperatures below 20 degrees f. *kb | 06/27/2007 | |
| 0405 | 07/01/2005 | 0503 | 10016035 | Hard starting (extended cranking required) or no start when wet, runs rough on initial start, may be accompanied by light gray smoke. *tt | 08/18/2005 |
| 230501 | 07/01/2005 | 230504 | 10012760 | Runs rough on initial start at temperatures below -7 degrees c (20 degrees f). *tt update. *tt update. *tt | 03/14/2005 |
| 0405 | 12/03/2004 | 10011901 | Hybrid oil pan, installing. *tt | 02/03/2005 | |
| 0403 | 07/12/2004 | 10008913 | Engine, fluctuating idle or idle speed too low. *mj | 08/31/2004 | |
| 0403 | 06/25/2004 | 0405 | 10008097 | Hard starting or no start when wet, runs rough on initial start, may be accompanied by light gray smoke. *mj | 07/21/2004 |
| 0409 | 05/10/2004 | 10007711 | Evaluating fuel mixture diagnostic trouble codes- how to perform effective diagnosis related to fuel system adaptation - system too rich/too lean. volkswagen. *mj | 07/08/2004 | |
| ENGINE AND ENGINE COOLING - ENGINE - DIESEL | |||||
| SA-28F6 | 01/28/2011 | 10038591 | Ready | 06/22/2011 | |
| SA-28F6 | 01/28/2011 | 10038591 | Volkswagen service campaign: see document search button for owner letter. engine software may cause the vehicle to exceed emissions standards. *rm | 06/22/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||||
| 2015831 | 08/28/2008 | 10026848 | Volkswagen: exhaust heat shield, replacement guidelines. heat shields are to be inspected after completion o any type of repair to the underbody (exhaust system transmission, etc.), and if damaged, replaced. *pe | 12/29/2008 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| SAC-28F3/P1-REV | 08/01/2010 | 10036496 | Volkswagen: gasoline engine vehicles inspect, and if necessary, replace ignition coils. vehicles affected by this action may have ignition coils that could malfunction under certain conditions. models passat and wagon; golf; gti; jetta a | 03/23/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 04/28/2011 | 94000 | ||
| Tl- the contact owns a 2004 volkswagen jetta. while driving approximately 65 mph, the contact stated that the vehicle stalled without warning. the contact did not inform the dealer or manufacturer . the vehicle was taken to a private mechanic who inspected the vehicle and advised the contact that the timing belt had fractured and needed to be replaced. also, the tensioner and engine may have damages and the contact was awaiting those results. the current and failure mileages were approximately 94,000. bw | |||
| 12/07/2010 | 56000 | ||
| Tl- the contact owns a 2004 volkswagen jetta. the contact stated the vehicle was over heating because the water pump failed. the contacts mechanic stated the rim on the water pump is made of plastic and it broke in two pieces. the contact feels this is a defect because the plastic cannot handle the heat. the vin was unknown.the failure mileage and current mileages was 56000.rl | |||
| 02/16/2010 | 101000 | ||
| Tl- the contact owns a 2004 volkswagen jetta. the contact has had to replace the coils for the ignition and cylinders for the engine. the contact has had to replace the coils several times and the last set of coils only lasted 1 month. the mechanic the contact uses stated that this is a major problem with the this model. the first time the coils failed was in february and the vehicle caught fire. the vehicle had been repaired again at the time of the complaint and it was the sixth time in the past year. all of the coils do not go out at the same time, but the all four coils have been replaced more than once. the vin was not available at the time of the complaint. the failure mileage was 101000 and the current mileage was 135000.rl | |||
| 06/07/2010 | 72879 | ||
| Volkswagen jetta (all vw) have plastic impeller water pump that breaks, causing rapid overheating and possible engine seizure. engine seizure may result in rear end collision. volkswagen knows of this problem but refuses to recall the vehicles. new water pump is required to repair the condition. the parts costs over $200.00. fairly easy to replace but the plastic parts could also break loose and get pumped through the engine and turbo and cause catastrophic failure. | |||
| 01/24/2010 | 1 | ||
| Letter from congressman carter on behalf of constituent regarding a situation involving his vw jetta recall announcement (dot/i # 2010-2106) *tgw on january 18, 2010 the consumer took his vehicle to the dealer because of a recall received, however the dealer stated nothing could be done since the check engine light was not on. six days later, the engine failed while the consumer was more than 450 miles away from home. the consumer had the vehicle towed to repair shop and the service was completed. the consumer then submitted a claim for reimbursement once he returned home, but to date has not received a response from vw. *jb | |||
| 05/19/2009 | 49000 | 1 | |
| Volkswagen jetta (all vw) have plastic impeller water pump that breaks, causing rapid overheating and possible engine seizure. engine seizure may result in rear end collision. volkswagen knows of this problem but refuses to recall the vehicles. new water pump is required to repair the condition. *tr | |||
| 08/11/2009 | 85000 | 1 | |
| I have a 2001 vw jetta. when it gets hot outside (sometimes) the vehicle loses power while driving then regains it. also when it starts acting up if u stop the car will shut off and u gave to restart it. i have took the care to vw they don't know what is wrong with it. replaced several parts (throttle body, dwn flow 02 sensor, coil pack plugs, catalytic converter) still don't know. the only thing the computer is showing is cooling system performance. one vw dealer said there was a wiring problem that sometimes causes similar problems. if this is the case why is it not a recall since the wiring is from dealer. the inside temp on the care never runs hot or the radiator. thank you for your help. *tr | |||
| 08/08/2008 | 148000 | 1 | |
| I have a 2004 volkswagen jetta tdi diesel, which has the pd type engine. this pd design has a well-known defect; specifically, an extra load is placed on the camshaft because it drives the fuel injection system, as opposed to previous vw tdi models in which an external rotary pump drove the fuel injectors. because of this defect, vw instituted a special oil requirement for this car to satisfy the additional lubrication demands of this design. initially that oil specification was vw 505.01; most recently it has been changed to vw 507 or castrol oe professional 5w/30. i bought this car used with 80,000 miles on it in july, 2006, and have always had my oil changes done at vw dealerships: one in merrillville, in and one in bensenville, il. on all but one occasion, both dealerships documented the use of vw 505.01 compliant oil in my car. on the one occasion in which vw 505.01 oil was not used, the dealer in bensenville, il put a generic oil in my car that had no identifying characteristics, other than its dramatically lower price per quart. i did not notice this at the time, because at this february 23, 2008 service the dealer had also pointed out that i needed to have all 4 brake rotors and pads replaced, so i did not have a lower service cost to alert me; this service cost far more than usual and i did not realize at the time that i could tell exactly what oil they were putting in my car from the part number on my invoice; i thought that part number corresponded to the oil change service itself. on august 8, 2008, i had a catastrophic engine failure of the sort the vw service manual warns about if the wrong oil is used, ...even if only a small amount of incorrect oil is added to the correct oil to top off the level. i did not have an accident, and there were no other cars around me when the failure occurred, but i incurred about $8,000 of repair costs due to damage to my camshaft, valve lifters, total egr-intake system and turbocharger. *tr | |||
| 06/06/2007 | 52000 | 1 | 07/06/2004 |
| Clutch failed at 52k miles, was told it was not covered under warrant due to wear and tear, mechanic deemed it a faulty part, vw said it only covered manufacturer defects up to 50k miles, paid $1500 to replace clutch. trunk pops open randomly and latch makes clicking noises. air cooling sensor needs to be replaced, my car is reading a running temp of -54 when it should be 160. car stalls if i turn it off after driving more than a few miles then doesn't turn over if the engine cuts off. black smoke pours out of tailpipe and it burns double the gas it should. luckily they extended the factory warranty on the sensor last week and it can be fixed for free at a vw dealership only. *tr | |||
| 11/09/2006 | 138000 | 1 | 01/01/2004 |
| Car began making loud popping noise. took car to dealership. after three days of evaluation, the dealer had to contact vw technician for assistance. the vw technician informed the dealer to check the camshaft as they have been noticing problems in the field in vehicles with 80,000 - 150,000 miles. they stated that there was a problem with the metal being too thin and wearing too quickly. *jb | |||
| 05/17/2006 | 102000 | 2 | 11/01/2003 |
| 1. coolant light came on (1st time). 2. brought the car to the dealership, they pressure tested the system and reported no leaks. they topped the system and charged me $100 3. coolant light came on (2nd time). 4. brought car back to dealership, they now report that problem as the egr cooler. they suggested i contact vw of canada to discuss this failure as it is becoming very common. 5. called vwoc and they would not assist with this very expensive repair. jb | |||
| 05/26/2004 | 9000 | 1 | |
| While driving vehicle lost power intermittently. dealership was notified, but did not resolve the problem. *ak | |||
| 08/02/2004 | 2500 | 2 | |
| Vehicle stalled when being driven at a constant speed. also, sun roof closed half way. *ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 08/27/2010 | 55000 | ||
| Both radiator fans failed simultaneously, causing car to overheat and stop almost instantaneously in hot weather. car only has 55k miles on it and has been properly maintained. both radiator fans were replaced. | |||
| 12/16/2005 | 26000 | 1 | 08/14/2004 |
| Car is loosing coolant with no external leakage. many people are reporting egr cooler failures. vw needs to have a recall and address this issue. *nm | |||
| 06/01/2005 | 60000 | ||
| There was found to be a coolant leak caused by the egr (exhaust gas recirculator?). coolant level dropped to the point that car began overheating. i havae looked on vw web forums and many owners have had a similar incident. 2004 volkswagen jetta tdi | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 09/30/2010 | 105000 | ||
| Catastrophic drive train failure of a vw jetta tdi 5-speed. while traveling at 65-70 mph on relatively flat terrain on a clear roadway in 5th gear with no input to the clutch or the transmission, occupants felt & heard a single, muffled | |||
| 06/07/2010 | 72879 | ||
| Volkswagen jetta (all vw) have plastic impeller water pump that breaks, causing rapid overheating and possible engine seizure. engine seizure may result in rear end collision. volkswagen knows of this problem but refuses to recall the vehicles. new water pump is required to repair the condition. the parts costs over $200.00. fairly easy to replace but the plastic parts could also break loose and get pumped through the engine and turbo and cause catastrophic failure. | |||
| 06/18/2007 | 54000 | 1 | |
| Tl*the contact owns a 2004 volkswagen jetta. while driving 50 mph, the check engine and coolant lights illuminated. the contact heard a scraping noise coming from the vehicle. she pulled over and the engine lost power. the vehicle was towed to a volkswagen dealer. the mechanic diagnosed the cause of failure as engine oil sludge and stated that the engine would need to be replaced. the vehicle has not been repaired. the purchase date was unknown. the current and failure mileages were 54,000. | |||
| 07/25/2006 | 23000 | 1 | 07/15/2006 |
| 2004 volkswagen jetta. consumer states when driving in stop and go traffic the engine will have loss of power and hesitation when accelerating. *mc *jb | |||
| 02/05/2007 | 21500 | 4 | 09/10/2004 |
| 2004 vw jetta with base 4 cylinder engine with 28k as of 2/1/07. car is using 4-qts of 5w-40 synthetic motor oil every oil change (every 5000 miles). vw claims that 1-qt per 1000 miles is normal, refuse to fix the engine. *jb | |||
| 07/11/2005 | 22325 | 3 | 03/22/2004 |
| Tdi engine. manual transmission. while driving vehicle lost power intermittently. press accelerator; no change in rpm - just idled. glow plug (flashed) and engine warning light (steady) lit after 1st two occasions; not on 3rd. re-start solves problem for 30 seconds. dealership was notified, but did not resolve the problem in two attempts. vehicle is in for 3rd attempt as of 07/05. *md *jb | |||
| 03/09/2004 | 181 | 1 | 03/05/2004 |
| Purchased 2004 vw jetta gli on 3/5/04 with delivery on 3/7/04. car had 41 miles at delivery. by monday, 3/8/04 noticed burning smell on driver's side of car while shifiting between 1st & 3rd gears. also noticed vibration in brake pedal at idle and vibration in steering column while braking. complained at dealership that car was failing with 181 miles on the odometer. service tech test drove the car with me. could not identify burning smell, but suggested i try driving the car without the seat heaters on to see if it made any difference (it didn't). don't understand why there'd be a connection between rpm's and the seat heaters. will have to go get a fire extinguisher to carry in the car as a precaution, i suppose. major problem was the vibration in steering wheel upon braking. turns out all 4 brake rotors were warped (at 181 miles???). technician replaced all 4 brake rotors and front brake pads. vibration in brake pedal at idle was explained as brake vacuum pump regenerating pressure. sales manager i spoke with couldn't understand why i was upset since they were willing to fix the car.*ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - DIESEL | |||
| 01/09/2007 | 102900 | 1 | 11/04/2006 |
| On 1/25/2007 our vehicle was taken in to dealer service department for repair of an engine vibration. initial diagnosis was the timing belt and it was adjusted approximately 4 degrees and promised to be ready on 1/27/07. belt adjustment did not fix the problem and car was not picked up. additional diagnosis was performed, including compression test of engine, and technician contacted volkswagen for assistance. after weeks of diagnosis and testing we were told that the in tank fuel pump that was replaced at a different vw dealership on 9/11/06 had failed. researching nhtsa i also found out that it was a recalled pump. because the mileage was almost 3k over the warranty of the part and vw already satisfied the recall vw would not cover a replacement. the new fuel pump also did not fix the vibration problem. dealers diagnosis with volkswagen's assistance continued until 2/8/07 when we were told that a valve lifter in the cam assembly had failed causing the vibration. dealership recommended a complete cylinder head replacement at a cost of about $4,500. my husband asked to speak with the mechanic and determined that the damage was only to one valve lifter. my husband and i decided to fix what was broken and only fixed the damaged lifter which was estimated at about $500. the dealer agreed to perform this repair, but would not warranty the work because they were concerned that cylinder head might be faulty. our vehicle was finally repaired and able to be picked up on 2/19/07. cost of repairs was negotiated within our satisfaction, however, the service was not timely and feel that the parts in the vehicle are below standard. now we have an additional problem we did not have before taking it in for repair. two days after we received the vehicle from the dealership we figured out the fuel gauge is no longer working properly and has a false reading of approximately 1/4 tank when the tank is empty. *jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 09/17/2009 | 150000 | 1 | |
| 1. improper installation of the volkswagen m6 recall. or defective part on a volkswagen tdi 2004, or faulty design. 2. the lower egr cooler pipe #038131521cc. this pipe cracks causing improper emissions and exhaust gases into the engine compartment next to the cabin air filter intake. poison gases in the vehicle interior. 3. replaced 3 cracked parts in 1 year. volkswagen claims there is no problem and will not look into the matter. *tr | |||
| 10/01/2008 | 70000 | 1 | |
| Vwoa had a recall campaign for the egr cooler system on 2004 and 2005 vw tdi's. subsequent to the recall campaign, the lower egr flex pipe is known to crack on numerous vehicles in which the recall campaign was performed. when the egr pipe cracks, diesel exhaust is sucked into the cabin when the heater fan is operated causing discomfort and light headed for the driver and occupants. vwoa has refused to address the problem and offers no solution to the vehicle owner or a fix. not only is it an expensive repair, but it can also be causing medical problems for the driver and occupants. my egr pipe was cracked for 2-4 months before i realized what was happening. it may have been cracked longer with out my knowledge. *tr | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 08/26/2007 | 63000 | 1 | |
| After driving 800 highway miles from florida, with 400 miles left to go we stopped for the night. the next morning the car was bucking and refused to run. we added a fuel additive and manual shift in order to keep the car running and get it home. on aug. 27th we changed the fuel filter and took the car for a test drive. the car stalled when going up a hill aprrox. 500 ft from house. it would not restart. the car was towed to the dealer on aug. 28th and is still there on sept. 20th. so far they have replaced the fuel in the tank and the fuel filter, and the egr valve was replaced. the car is still running sluggish and bucking. they can't find out what is wrong with it. next they want to take apart the intake manifold even though they are not sure that is the problem. the car is a 2005 and half jetta diesel with 63,000 miles on it. the car is unsafe to drive and is the car i depend on to take my children back & forth to school (a 20 mile trip one way). *tr | |||
| 08/01/2004 | 10 | ||
| Problems regarding 2004 volkswagen jetta. *mr the first few days of ownership, the consumer experienced the vehicle swerving to the left. prior to the appointment for the swerving, the vehicle began to make a low whining sound, lunging backwards when in reverse and forward when in the forward position which would occur when the consumer's foot was on the brake pedal, shifting into gear and while releasing the brakes. the consumer was told that the whining was due to a bad fuel pump. they could not duplicate the lunging. the whining and the lunging problem returned. the consumer was then told that the transmission needed to be replaced. the consumer had a third fuel pump was replaced. *sc the consumer was told there was a change in the emission control system with other jettas and the beetle, when the consumer was told what to do when the engine was first started the problem was somewhat alleviated.*jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - GAS RECIRCULATION VALVE (EGR VALVE) | |||
| 04/22/2008 | 50000 | ||
| Tl*the contact owns a 2004 volkswagen jetta. the contact stated that he had an emissions control device replaced because of a recall, specifically regarding the egr cooler in september of 2006. the vehicle began to leak coolant so he took the vehicle to a different dealer. the dealer stated that the first repair was not performed correctly and was directly related to the leak. the manufacturer offered no assistance. the recall number was unknown. the current mileage was 77,866 and failure mileage was approximately 50,000. | |||
| 06/01/2006 | 52000 | 1 | |
| Engine coolant level drops approximately 1 cup each week. dealer replaced the egr cooler. *nm | |||
| 03/20/2006 | 47000 | 1 | |
| Developed large internal coolant leak @ ~47,000 miles. this is probably due to internal failure of the egr cooler. dealer cannot id problem, but this appears to be widespread with this engine. this could result in engine failure and accident. | |||
| 09/11/2005 | 56000 | 5 | 02/01/2004 |
| 2004 volkswagen jetta tdi. engine will stall at times due to coolant leaking internally into intake manifold through faulty egr cooler. causing vehicle to lose steering and brake assist. *jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 08/26/2007 | 63000 | 1 | |
| After driving 800 highway miles from florida, with 400 miles left to go we stopped for the night. the next morning the car was bucking and refused to run. we added a fuel additive and manual shift in order to keep the car running and get it home. on aug. 27th we changed the fuel filter and took the car for a test drive. the car stalled when going up a hill aprrox. 500 ft from house. it would not restart. the car was towed to the dealer on aug. 28th and is still there on sept. 20th. so far they have replaced the fuel in the tank and the fuel filter, and the egr valve was replaced. the car is still running sluggish and bucking. they can't find out what is wrong with it. next they want to take apart the intake manifold even though they are not sure that is the problem. the car is a 2005 and half jetta diesel with 63,000 miles on it. the car is unsafe to drive and is the car i depend on to take my children back & forth to school (a 20 mile trip one way). *tr | |||