Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, DIESEL | ||||||||||||||||
| 04V586000 | VOLKSWAGEN OF AMERICA, INC | from 03/01/2004 to 08/29/2004 | V (Vehicle) | 19284 | 02/08/2005 | MFR | VOLKSWAGEN OF AMERICA, INC | 12/15/2004 | 12/16/2004 | |||||||
| Defect Summary | On certain passenger vehicles, the high pressure diesel pumps were produced with an improper fastener, which could allow diesel fuel to escape from the pump. | |||||||||||||||
| Consequence Summary | Fuel leakage in the presence of an ignition source may lead to a fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the diesel pump. the recall began on february 8, 2005. owners should contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Vw recall no. vy.customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| FUEL SYSTEM, OTHER - STORAGE - FUEL GAUGE SYSTEM | |||||
| 0501 | 07/21/2005 | 10016033 | Fuel gauge sender, incorrect reading. to include volkswagen jetta 2006. *tt | 08/18/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||
| 06/11/2008 | 90500 | ||
| Tl* the contact owns a 2004 volkswagen jetta. the contact stated that the fuel pump was leaking and causing the vehicle to become resistant to starting. the contact referenced nhtsa campaign id number: 04v586000 (fuel system, diesel). the contact called the dealer regarding the recall and the dealer informed the contact that the vehicle was not included in the recall. the contact was concerned that the vehicle could potentially cause a fire. the failure mileage was 90,500. | |||
| 06/11/2008 | 90500 | ||
| Tl. the contact owns a 2004 volkswagen jetta. the contact stated the fuel pump is leaking making the vehicle very difficult to start and the dissolving the coolant. the contact notice a nhtsa campaign i.d. number: 04v586000 (fuel system, diesel). the contact called the dealer regarding the recall and the dealer informed the contact the vehicle does not fall into the recall. the contact stated the vin number provided by the manufacturer is in the range of vin they've selected. the contact stated the manufacturer should be responsible for the repairing the vehicle. the contact stated the vehicle can cause a fire. the failure mileage was 90,500. jo | |||
| 05/12/2010 | 70000 | ||
| Tl* the contact owns a 2004 volkswagen jetta. while driving at speeds of 40 mph, the vehicle caught on fire. the police and fire department were called to the scene where the fire was extinguished and a fire report was filed accordingly. the manufacturer advised there were no recalls on the vehicle and would not provide any assistance. the contact inquired about nhtsa campaign id number 04v586000 (fuel system, diesel) however, the manufacturer advised they had no knowledge of the recall. the current and failure mileages were 70,000. | |||
| 12/29/2008 | 88500 | 1 | |
| My car literally turned off when i was turning a corner...luckily i wasn't on the freeway. the battery was fine. it turned out to be the lift fuel pump for my 2004.5 volkswagen jetta tdi pd bew. i was charged $400 by a local vw mechanic. the dealership would charge $800. if i had it done in tdi club, it would be around $200. *tr | |||
| 08/26/2008 | 77000 | 1 | |
| Car started normally, pulled to entrance to road, engine stalled suddenly and would not restart. after several attempts, engine started and ran normally. after 10 miles, stopped at convenience store. engine started normally and abruptly stalled while entering interstate highway. again difficult to restart, but finally did. ran fine for next 45 miles. a third stall happened the next morning. all three stalls happened within 30 to 90 seconds of startup. suspect that the in-tank lift pump was failing intermittently. there would be enough fuel in the filter to run engine for a while without the lift pump functioning. the lift pump has now been replaced. *tr | |||
| 02/21/2008 | 82000 | 1 | 04/01/2004 |
| Tl*the contact owns a 2004 volkswagen jetta. the contact noticed a leak and smelled fumes in the passenger compartment. the dealer stated that the failure was caused by the diesel fuel system. she found a recall on the exact same failure on the manufacturer's website; however, the dealer stated that her vin was not included and refused to make a repair. the failure mileage was 82,000 and current mileage was 84,000. update 04-02-08 *bf | |||
| 08/26/2007 | 63000 | 1 | |
| After driving 800 highway miles from florida, with 400 miles left to go we stopped for the night. the next morning the car was bucking and refused to run. we added a fuel additive and manual shift in order to keep the car running and get it home. on aug. 27th we changed the fuel filter and took the car for a test drive. the car stalled when going up a hill aprrox. 500 ft from house. it would not restart. the car was towed to the dealer on aug. 28th and is still there on sept. 20th. so far they have replaced the fuel in the tank and the fuel filter, and the egr valve was replaced. the car is still running sluggish and bucking. they can't find out what is wrong with it. next they want to take apart the intake manifold even though they are not sure that is the problem. the car is a 2005 and half jetta diesel with 63,000 miles on it. the car is unsafe to drive and is the car i depend on to take my children back & forth to school (a 20 mile trip one way). *tr | |||
| 05/01/2007 | 70000 | 1 | 01/24/2004 |
| Tl*the contact owns a 2004 volkswagen jetta tdi. the contact smelled diesel fuel inside the cab and found diesel fuel leaking under the fuel pump. the dealer had not diagnosed the failure. however, recall #04v586000 was related to this failure. the current and failure mileage were 70,000. *ak | |||
| 01/09/2007 | 102900 | 1 | 11/04/2006 |
| On 1/25/2007 our vehicle was taken in to dealer service department for repair of an engine vibration. initial diagnosis was the timing belt and it was adjusted approximately 4 degrees and promised to be ready on 1/27/07. belt adjustment did not fix the problem and car was not picked up. additional diagnosis was performed, including compression test of engine, and technician contacted volkswagen for assistance. after weeks of diagnosis and testing we were told that the in tank fuel pump that was replaced at a different vw dealership on 9/11/06 had failed. researching nhtsa i also found out that it was a recalled pump. because the mileage was almost 3k over the warranty of the part and vw already satisfied the recall vw would not cover a replacement. the new fuel pump also did not fix the vibration problem. dealers diagnosis with volkswagen's assistance continued until 2/8/07 when we were told that a valve lifter in the cam assembly had failed causing the vibration. dealership recommended a complete cylinder head replacement at a cost of about $4,500. my husband asked to speak with the mechanic and determined that the damage was only to one valve lifter. my husband and i decided to fix what was broken and only fixed the damaged lifter which was estimated at about $500. the dealer agreed to perform this repair, but would not warranty the work because they were concerned that cylinder head might be faulty. our vehicle was finally repaired and able to be picked up on 2/19/07. cost of repairs was negotiated within our satisfaction, however, the service was not timely and feel that the parts in the vehicle are below standard. now we have an additional problem we did not have before taking it in for repair. two days after we received the vehicle from the dealership we figured out the fuel gauge is no longer working properly and has a false reading of approximately 1/4 tank when the tank is empty. *jb | |||
| 11/21/2006 | 1 | 05/28/2004 | |
| 2004 jetta diesel - fuel pump/gasket leaking -falls w/in vin recall #'s. for this very problem. dealer/manufacture states recall not for my vin#. has the very problem the recall for fuel pump/gasket leaking there for replacement describes. dealer states need to replace pump/gasket. recall states replacement of pump/gasket. vw of america can not tell me the parameters of the recall, just that my car does not qualify. something is not right with this situation. please help if you can. | |||
| 06/13/2006 | 57000 | 1 | 02/03/2005 |
| I bought a used 2004 jetta tdi at d'arcy volkswagen of joliet il. on february 2005. my tandem pump has failed and is significantly leaking fuel. i took it to lou backrodt volkswagen of rockford il, and i received an estimate on the total cost. i did my own research and found out that this my automobile and pump is covered under a recall campaign vy (04v-586) with nhtsa campaign id number: 04v586000 and document number rcrit-04v586-7306.pdf. i talked to vw customer service (ticket number 60206323) and they refuse to cover the cost which can be proved with your letter rcrit-04v586-7306.pdf. i need for vw to cover the overall cost of this repair since it is a defect that has been recalled by vw. i never received a letter of notification since i am the second owner of the vehicle. vehicle vin # is 3vwsr69mx4090734, which is within the ranges covered in letter rcrit-04v586-7306 page 1 of 16, vehicle identification number ranges. please help me resolve this situation. *nm | |||
| 03/24/2006 | 46006 | 1 | 11/16/2003 |
| Was driving along after just accelerating from a stop light and got up to speed (about 45 mph). then i felt what i thought was the engine falter, and the motor just quit, no warning whatsoever. no odd sounds either. just like i turned the key off. i coasted to a stop off the road and tried to start it a few times. just continuous cranking and not even a cough. no unusual noises, compression seemed good. timing belt failure appears to be ruled out. no external leak in the fuel pump (the one in the engine compartment) either. when the key is turned on, all the normal dash lights light. yesterday, i did notice a more pronounced sound coming from the in-tank lift pump when i turned the key to glow. after the engine failure tonight, i could not hear any sound from the lift pump. car was towed to the vw dealer since the warranty was still in effect. today (three days later) the dealer called me and said the in-tank fuel pump failed and it would be replaced under warranty. *jb | |||
| FUEL SYSTEM, DIESEL - STORAGE - TANK ASSEMBLY | |||
| 02/18/2006 | 30000 | 1 | 12/10/2004 |
| I was driving down the road and heard a noise under my car. the gas tank was punctured by something on the road during normal driving conditions which prompted me to pull over and the gas was gushing out of the tank. i then had the car towed to a dealer and was later informed that it would not be covered by warranty due to outside conditions i then spoke to the manufacturer and explained the situation and they denied any coverage under warranty. i have reason to believe that something was propelled from the front wheel into the gas tank and that the position of the gas tank may not be proper. i believe it is a possible design flaw or that the gas tank was defective and thus more susceptible to being punctured. *jb | |||
| FUEL SYSTEM, GASOLINE | |||
| 03/25/2007 | 1 | ||
| On march 25, 2007, i woke up to a strong fuel leakage odor, seeking for air, almost finding it impossible to breathe properly, forcing me to evacuate my house at late hours of the night the gas smell was coming from my car in the garage. i called dealer, explained matter. dealer told me my car was no longer under warranty for this kind of service/or repair. the car had 49,419 miles and was 4 years old but volkswagen warranty is covered for 50,000 miles or 5 years whichever occurs first. i called volkswagen but they only confirmed the dealer | |||
| 05/28/2009 | 64000 | 1 | |
| Electronic fuel pump cracks and leaks fuel onto live electrical connections to fuel pump located under rear passenger seat. by time you smell gas inside of vehicle, gas has puddled about 1/4 deep on the electrical connections powering the fuel pump. dealer warns not to drive due to risk of fire or explosion. happened first in may of 2007 at 64,000 miles. vw unconcerned and did not remedy. happened again may of 2009 at 96,000 miles. vw again unconcerned. i assume it must be safe to drive. does somebody have to die first? *tr | |||
| 01/05/2009 | 85550 | 1 | |
| Noise started, a high-pitched whining. took my car to my mechanic and it is the same darned thing it was in february, 2008! the fuel pump. he tells me he changes them out on vw's all the time. the part is a vw dealer part only and it's defective, just like the 2003 vw passat pumps were! *tr | |||
| 10/30/2008 | 69990 | 1 | |
| Car was smelling of gas. looked under car and found gas leaking from underneath car. took it to car dealership and they said the fuel pump had two small pin holes in it. replaced it at no cost. *tr | |||
| 09/15/2008 | 1 | ||
| The latest incident with this 2004 vw jetta is one in which everything electric stops working. no a/c, not lights, no blinkers, no windows, no horn - and there is a smell of smoke in the car. this first happened in january/08 and the dealership said it was wiring. now it happened again! occurs just while driving along. car smells like smoke and everything stops working. i get the runaround from the dealer, vista vw in pompano beach, fl. they always seem to find something wrong with the car now that is not under warranty. please investigate this - there is something wrong with these jetta's! i have found 100's of complaints on consumer sites about this car. i am tired of paying my hard earned dollars to the dealer when this is an issue with the manufacturer of this car. i advised the dealer of this when i took it in in january; his response was, too bad, you do not qualify for the car lemon law since the car is out of warrant and purchased it in dec/05. please do something for us consumers that are tired of being manipulated and overcharged for issues that should be the responsibility of the auto manufacturer. please let me know if there is anyone other agency i can contact. i will not give up on this and hope you can assist me. thank you. *tr | |||
| 04/02/2006 | 39700 | 2 | |
| Gas idles like it is stuck when over 40 mph or like i have a stick shift and i am in 3rd gear driving and not switching gears. two months ago the car went dead while i was driving and the dealership replaced the fuel pump. after about two weeks the check engine light came on and off again and again, then the dealership replaced the coil, but it still has the same problem. *nm | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 07/17/2009 | 1 | ||
| I am the owner of a 2004 volkswagen jetta gli, which i garage at my condominium. in march 2006, the national highway traffic safety administration issued a recall of volkswagen and audi 2003 cars with 1.8l turbo engines due to electrical failure of the fuel pumps. i raise the possibility of my car being involved in the manufacturing malfunction, but not included in the recall. 07/17/2009: car towed to volkswagen autobarn of evanston. costs: $74.15. 07/25/2009: informed that the car required a new battery and fuel pump. parts & labor costs: $905.85. after paying for the repairs and waiting for delivery, the car would not start. 07/27/2009: retrieved the car after vw autobarn service installs a second fuel pump, due to a defect in the previous part. i drove the car home and parked underground. 07/28/2009: i drove to the faa regional office in des plaines, il. at approximately 18:30, i attempted to leave however, the car did not start in the same fashion that led to the initial repair. the car is towed back to volkswagen. 08/17/2009: informed by the vw autobarn service manager that they have gone to extraordinary efforts to repair the car: driven the car on multiple occasions including taking it home overnight; communicated with the german service office to pursue other possible causes for fuel pump failures. costs for towing, fuses, relay switches, leads, connectors and technician labor: $574.11. after paying for the above repairs, again, the car would not start. 08/28/2009: informed the fuel in the car contained 40% alcohol and is the cause of failure of the three previous fuel pumps. moreover, i was responsible for voiding the warranty of the previous fuel pumps and now financially responsible for $1400 in new charges, including the cost of a fourth fuel pump. i last purchased 12.63 gallons premium fuel on june 26 without issue until july 17. *tr | |||
| 02/04/2008 | 61710 | 1 | 03/25/2006 |
| On 2/4/08 at 7:30 a.m. i got in my 2004 vw jetta wagon and although it was turning over, it would not start at all. it had operated perfectly the night before. i had it towed to our mechanic that we have used for nearly 10 years. the mechanic called & said it was the in-tank fuel pump and the associated component. he stated he has had a lot of these brought to him in vw's and this is a common failure. he stated when he called about the part they said, oh yes, we have that part in stock no problem. he replaced the fuel pump on 2/6/08 and again stated this seemed to be a common failure in vw's. he also stated the mileage on our 2004 vw jetta wagon was not sufficient to warrant such a failure unless there was a problem with the mechanism and suggested i report the failure. the repair cost was $697.59 total. *tr | |||
| FUEL SYSTEM, OTHER - DELIVERY - FUEL PUMP | |||
| 02/17/2007 | 86968 | 1 | 02/13/2004 |
| Fuel pump leak. the fuel pump was found to be leaking by the dealership. the dealership could not explain where the leak was coming from other then saying 'the fuel pump', they could not say if the pump part was covered under the previous recall in 2005, they could not say if the pump was replaced under that recall or give any information about the previous recall. *jb | |||
| 05/21/2006 | 95000 | 3 | 04/26/2004 |
| 2004 tdi jetta wagon failed in tank fuel pump. *nm | |||
| 03/24/2006 | 46006 | 1 | 11/16/2003 |
| Was driving along after just accelerating from a stop light and got up to speed (about 45 mph). then i felt what i thought was the engine falter, and the motor just quit, no warning whatsoever. no odd sounds either. just like i turned the key off. i coasted to a stop off the road and tried to start it a few times. just continuous cranking and not even a cough. no unusual noises, compression seemed good. timing belt failure appears to be ruled out. no external leak in the fuel pump (the one in the engine compartment) either. when the key is turned on, all the normal dash lights light. yesterday, i did notice a more pronounced sound coming from the in-tank lift pump when i turned the key to glow. after the engine failure tonight, i could not hear any sound from the lift pump. car was towed to the vw dealer since the warranty was still in effect. today (three days later) the dealer called me and said the in-tank fuel pump failed and it would be replaced under warranty. *jb | |||
| FUEL SYSTEM, OTHER - FUEL INJECTION SYSTEM | |||
| 06/17/2005 | 05/27/2004 | ||
| I own a 2004 vw jetta tdi. vw has a recall (vy) fo rpossible defective tandem fuel injection pumps which can result in an engine fire. the recall states cars betwen vin 031216 to 190756 with an unmarked luk pump needs to be replaced. my cars vin is 166408 which is below the cut off, my car also has the unmarked luk pump. according to vw my car does not need a new pump. i have tried to deal with vw but they keep telling me my car is not effected yet it meets their requirements. it sounds to me that they are not performing up to their stated recall plan. | |||
| FUEL SYSTEM, OTHER - STORAGE - FUEL GAUGE SYSTEM | |||
| 01/09/2007 | 102900 | 1 | 11/04/2006 |
| On 1/25/2007 our vehicle was taken in to dealer service department for repair of an engine vibration. initial diagnosis was the timing belt and it was adjusted approximately 4 degrees and promised to be ready on 1/27/07. belt adjustment did not fix the problem and car was not picked up. additional diagnosis was performed, including compression test of engine, and technician contacted volkswagen for assistance. after weeks of diagnosis and testing we were told that the in tank fuel pump that was replaced at a different vw dealership on 9/11/06 had failed. researching nhtsa i also found out that it was a recalled pump. because the mileage was almost 3k over the warranty of the part and vw already satisfied the recall vw would not cover a replacement. the new fuel pump also did not fix the vibration problem. dealers diagnosis with volkswagen's assistance continued until 2/8/07 when we were told that a valve lifter in the cam assembly had failed causing the vibration. dealership recommended a complete cylinder head replacement at a cost of about $4,500. my husband asked to speak with the mechanic and determined that the damage was only to one valve lifter. my husband and i decided to fix what was broken and only fixed the damaged lifter which was estimated at about $500. the dealer agreed to perform this repair, but would not warranty the work because they were concerned that cylinder head might be faulty. our vehicle was finally repaired and able to be picked up on 2/19/07. cost of repairs was negotiated within our satisfaction, however, the service was not timely and feel that the parts in the vehicle are below standard. now we have an additional problem we did not have before taking it in for repair. two days after we received the vehicle from the dealership we figured out the fuel gauge is no longer working properly and has a false reading of approximately 1/4 tank when the tank is empty. *jb | |||
| 03/13/2004 | 1 | 03/13/2004 | |
| Gas gauge failure since date of purchase. *ak | |||
| 600 | 1 | ||
| Fuel gauge malfunctioned. it indicated gas tank was full when it was actually empty. consumer ran out of gas on the freeway, and was rear ended at an intersection.*ak | |||