Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 01/28/2013 | 9400 | 1 | |
| Driving at 45 mph city highway speed, in traffic, & stopped at a red light. light turned green, accelerated, car suddenly lost power & warning light came on. turned onto a side street, turned off engine & looked up the warning light in the owner's manual. engine pre-heat warning, solid, not flashing. restarted car, light was out, resumed normal travel on highway, but light came back on and check engine light also came on. both solid. contacted dealer & was told to bring in the car. during trip to dealer glow plug light resumed flashing & car lost power on hills. tech removed fuel filter, found metal filings, said hpfp had failed & filled fuel system with metal particles. repairs estimated @ >$7,000. dealer originally said repairs would be covered under warranty, then 2 days later said they would not be covered under warranty. no possibility of gasoline contamination. purchased car expressly to fuel it with 100% vegetable oil based biodiesel. dealer knew intent & sold the car for this express purpose. still working with dealer & vw to resolve warranty issues. *tr | |||
| 01/28/2013 | 9400 | ||
| Driving at 45 mph city highway speed, in traffic, & stopped at a red light. light turned green, accelerated, car suddenly lost power & warning light came on. turned onto a side street, turned off engine & looked up the warning light in the owner's manual. engine pre-heat warning, solid, not flashing. restarted car, light was out, resumed normal travel on highway, but light came back on and check engine light also came on. both solid. contacted dealer & was told to bring in the car. during trip to dealer glow plug light resumed flashing & car lost power on hills. tech removed fuel filter, found metal filings, said hpfp had failed & filled fuel system with metal particles. repairs estimated @ >$7,000. dealer originally said repairs would be covered under warranty, then 2 days later said they would not be covered under warranty. no possibility of gasoline contamination. purchased car expressly to fuel it with 100% vegetable oil based biodiesel. dealer knew intent & sold the car for this express purpose. still working with dealer & vw to resolve warranty issues. | |||
| 06/26/2012 | 850 | 1 | |
| After less than 3 minutes of operation, the vehicle can stall under a specific set of circumstances. the incidences (13 and counting in 2 months) always occur when in second or third gear at ~30-35 mpg. the driver is slowing down (as to stop at a red light) and then accelerates (light changes to green). about 2-3 seconds after acceleration begins the engine stalls and must be restarted. the engine just cuts out during acceleration. *tr | |||
| 06/26/2012 | 850 | ||
| After less than 3 minutes of operation, the vehicle can stall under a specific set of circumstances. the incidences (13 and counting in 2 months) always occur when in second or third gear at ~30-35 mpg. the driver is slowing down (as to stop at a red light) and then accelerates (light changes to green). about 2-3 seconds after acceleration begins the engine stalls and must be restarted. the engine just cuts out during acceleration. | |||
| 07/23/2012 | 8000 | 1 | |
| High pressure fuel pump failed. took to dealer and they repaired and said they are having problems with them. *tr | |||
| 07/23/2012 | 8000 | ||
| High pressure fuel pump failed. took to dealer and they repaired and said they are having problems with them | |||
| 06/04/2012 | 6000 | ||
| When fueling with diesel, some diesel pump handles don't fit into fill nozzle. while attempting to refuel vehicle. fuel will spilled over onto person filling, ground and vehicle. you are unable to safely fill vehicle without spilling fuel. | |||