Keystone Outback 2004
Model Outback made in 2004 by Keystone got 4 consumer complains, 3 investigations there is 1 recall as well as 1 service bulletin. Consumer complaints with reference, among others things, to suspension, tires and wheels. Technical service bulletines regarding equipment. The car had one investigation (wheels). There was one recall concerning equipment .
Model 2004
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT - RECREATIONAL VEHICLE | ||||||||||||||||
| 08V325000 | KEYSTONE RV COMPANY | from 06/01/2003 to 04/30/2007 | V (Vehicle) | 161250 | 09/30/2008 | ODI | KEYSTONE RV COMPANY | 07/17/2008 | 07/17/2008 | |||||||
| Defect Summary | Keystone is recalling 161,250 my 2004-2007 fifth wheel and travel trailers equipped with a two-door refrigerator manufactured by the dometic corporation. the refrigerator may have a defect in the boiler tube. pressurized coolant solution could be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | If this solution is exposed to an ignition source under certain specific circumstances, it can result in a vehicle fire. | |||||||||||||||
| Corrective Summary | Keystone is working with dometic to repair these refrigerators (please see 08e032). dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or keystone at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone recall no. 08-111.customers may also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 04043 | 01/01/2004 | 10007676 | Microwave mounting screws on outback models. *mj | 07/08/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| WHEELS | ||||||
| EA04032 | KEYSTONE RV COMPANY | 11/23/2004 | 12/30/2005 | WHEEL SEPARATIONS | 05V309000 | |
| On june 20, 2005, keystone rv notified odi of keystone's intention to conduct safety campaign 05v-309 to address 2,668 vehicles consisting of 1,677 my 2004 montana, 550 my 2004 everest, and 441 my 2005 everest vehicles equipped with aluminum wheels.this campaign proposes to remove the wheels, inspect the wheel ends for indications of prior loosening and/or other damage, remove paint and other contaminants from the wheel mounting interface, and educate the owner about the importance of checking the torque of the wheel mounting nuts as prescribed in keystone's owner's manual.on september 20, 2005 keystone distributed wheel end servicing information in dvd format to 114,618 owners of non-campaigned vehicles manufactured between may 1, 2003 and sept 1, 2005. although keystone has indicated that they have improved the quality and consistency of the wheel nut installation and torquing, odi is concerned that the need for frequent retorque may be indicative that other currently-unaddressed factors may be involved.odi will close this investigation but continue to closely monitor the wheel separation issue at keystone rv. | ||||||
| WHEELS - CAP/COVER/HUB | ||||||
| EA04032 | KEYSTONE RV COMPANY | 11/23/2004 | 12/30/2005 | WHEEL SEPARATIONS | 05V309000 | |
| On june 20, 2005, keystone rv notified odi of keystone's intention to conduct safety campaign 05v-309 to address 2,668 vehicles consisting of 1,677 my 2004 montana, 550 my 2004 everest, and 441 my 2005 everest vehicles equipped with aluminum wheels.this campaign proposes to remove the wheels, inspect the wheel ends for indications of prior loosening and/or other damage, remove paint and other contaminants from the wheel mounting interface, and educate the owner about the importance of checking the torque of the wheel mounting nuts as prescribed in keystone's owner's manual.on september 20, 2005 keystone distributed wheel end servicing information in dvd format to 114,618 owners of non-campaigned vehicles manufactured between may 1, 2003 and sept 1, 2005. although keystone has indicated that they have improved the quality and consistency of the wheel nut installation and torquing, odi is concerned that the need for frequent retorque may be indicative that other currently-unaddressed factors may be involved.odi will close this investigation but continue to closely monitor the wheel separation issue at keystone rv. | ||||||
| WHEELS - LUGS/NUTS/BOLTS | ||||||
| EA04032 | KEYSTONE RV COMPANY | 11/23/2004 | 12/30/2005 | WHEEL SEPARATIONS | 05V309000 | |
| On june 20, 2005, keystone rv notified odi of keystone's intention to conduct safety campaign 05v-309 to address 2,668 vehicles consisting of 1,677 my 2004 montana, 550 my 2004 everest, and 441 my 2005 everest vehicles equipped with aluminum wheels.this campaign proposes to remove the wheels, inspect the wheel ends for indications of prior loosening and/or other damage, remove paint and other contaminants from the wheel mounting interface, and educate the owner about the importance of checking the torque of the wheel mounting nuts as prescribed in keystone's owner's manual.on september 20, 2005 keystone distributed wheel end servicing information in dvd format to 114,618 owners of non-campaigned vehicles manufactured between may 1, 2003 and sept 1, 2005. although keystone has indicated that they have improved the quality and consistency of the wheel nut installation and torquing, odi is concerned that the need for frequent retorque may be indicative that other currently-unaddressed factors may be involved.odi will close this investigation but continue to closely monitor the wheel separation issue at keystone rv. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 07/06/2008 | 0 | 1 | |
| We were pulling our 29 ft. travel trailer north on hwy 75 near jasper, fl., when suddenly it started to fishtail. we tried to control the swaying, but it increased until the camper was moving our car and carried us off the road. the camper completely collapsed even though we did not roll. we were traveling on a straight road and did not make any lane changes or sudden moves to start the swaying. it just started and increased. we believe the axle broke or sway bar. the design of this camper added to the increased sway and probably led to the collapsing. *tr | |||
| 05/19/2006 | 3000 | 1 | 04/14/2004 |
| I purchased an outback trailer from keystone rv in 2004 and it currently has 3000 miles on it. i recently noticed that the tires on the driver side have started to crack, and during the tire replacement the mechanic noticed that the hubs are loose on both axles on the driver side. i then took the trailer to general rv in mount clemens, michigan for repair and they confirmed that the hubs are both loose due to a lack of cotter pins that hold the castle nut on to the trailer on both hubs. the hubs have never been serviced by removal only by adding grease through the zerk fittings. the dealers mechanic could not find any indication of the cotter pins inside the hubs. so, one can only assume that they did not ever add the cotter pins to the assembly. the castle nut had vibrated nearly off the spindle on both wheels on the driver side. the trailer has dual axles from al-ko kober corporation. i tend to believe that this could lead to serious complications on the road, and should be investigated further. thank you for your time jeffery k plamp. *jb | |||
| TIRES | |||
| 09/04/2007 | 1 | 07/15/2004 | |
| Tl*the contact owns a 2004 keystone outback rv. the tire brand is duro, hwa-fong rubber industrial company ltd is the manufacturer. the tire size was t115/70d15. 25rss is the model number. the rv doesn't have a motor. the contact observed that the tread is separating on all 4 of his tires, the front passenger and driver and the rear driver and passenger tires. the estimated cost to replace them is $300 per tire. these are the original tires when the rv was purchased. the dealer advised the owner to speak with the tire manufacturer. the manufacturer advised him to email photos of the tires and they would compensate him for half of the cost. the contact wants the manufacturer to reimburse him for 4 new tires, including the spare. the current approximate tire mileage was 850 and the failure mileage was 450. updated 10.09.07. *jb | |||
| WHEELS - CAP/COVER/HUB | |||
| 05/19/2006 | 3000 | 1 | 04/14/2004 |
| I purchased an outback trailer from keystone rv in 2004 and it currently has 3000 miles on it. i recently noticed that the tires on the driver side have started to crack, and during the tire replacement the mechanic noticed that the hubs are loose on both axles on the driver side. i then took the trailer to general rv in mount clemens, michigan for repair and they confirmed that the hubs are both loose due to a lack of cotter pins that hold the castle nut on to the trailer on both hubs. the hubs have never been serviced by removal only by adding grease through the zerk fittings. the dealers mechanic could not find any indication of the cotter pins inside the hubs. so, one can only assume that they did not ever add the cotter pins to the assembly. the castle nut had vibrated nearly off the spindle on both wheels on the driver side. the trailer has dual axles from al-ko kober corporation. i tend to believe that this could lead to serious complications on the road, and should be investigated further. thank you for your time jeffery k plamp. *jb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| MI | MT CLEMENS | GENERAL RV |