Tiffin Phaeton 2004
Model Phaeton made in 2004 by Tiffin got 2 consumer complains there are 5 recalls as well as 9 service bulletins. Consumer complaints with reference to equipment. . Technical service bulletines regarding equipment, equipment adaptive and seat belts. There were some recalls concerningequipment, seat belts.
Model 2004
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT - RECREATIONAL VEHICLE | ||||||||||||||||
| 11V082000 | TIFFIN MOTORHOMES, INC. | V (Vehicle) | 10683 | MFR | TIFFIN MOTORHOMES, INC. | 02/08/2011 | 02/09/2011 | |||||||||
| Defect Summary | Tiffin motorhomes is recalling certain recreational vehicles equipped with 1200-series norcold refrigerators. the population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high temperatures are detected in order to prevent a potential fire. the response times of the sensor algorithm and thermal switch devices to stop power are not sufficient. | |||||||||||||||
| Consequence Summary | The sensing algorithm or thermal switch installed to shut off power to the refrigerator when high temperatures are detected due to a possible hydrogen gas leak may not shut off in sufficient time to prevent a fire. | |||||||||||||||
| Corrective Summary | Tiffin motorhomes is working with norcold to identify and notify any affected owners. owners will be instructed to contact norcold dealers to receive the remedy free of charge. please see norcold's defect report 10e-049 for additional information. the safety recall is expected to begin during february 2011. owners may contact norcold at 1-800-767-9101. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| 08V509000 | TIFFIN MOTORHOMES, INC. | V (Vehicle) | 3507 | 02/24/2009 | ODI | TIFFIN MOTORHOMES, INC. | 10/07/2008 | 10/03/2008 | ||||||||
| Defect Summary | Tiffin is recalling 3,507 my 2004-2007 allegro, allegro bay and allero bus, my 2004-2005 phaeton and my 2005-2007 zephyr motor homes equipped with a two-door refrigerator manufactured by the dometic corporation. the refrigerator may have a defect in the boiler tube. pressurized coolant solution could be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | Release of coolant under certain conditions could ignite and result in a fire. | |||||||||||||||
| Corrective Summary | Tiffin will be working with dometic in order to repair these refrigerators (please see 08e032). dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or tiffin at 256-356-8661. | |||||||||||||||
| Notes | Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
| 07V517000 | TIFFIN MOTORHOMES, INC. | V (Vehicle) | 11438 | 04/06/2007 | ODI | TIFFIN MOTORHOMES, INC. | 11/05/2007 | 11/06/2007 | ||||||||
| Defect Summary | On certain motor homes equipped with a two-door refrigerator manufactured by the dometic corporation, these refrigerators may have a defect in the boiler tube. pressurized coolant solution could be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | Release of coolant under certain conditions could ignite and result in a fire. | |||||||||||||||
| Corrective Summary | Tiffin motorhomes will be working with dometic in order to repair these refrigerators (please see 06e076). dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or tiffin at 1-256-356-8661. | |||||||||||||||
| Notes | Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| EQUIPMENT - RECREATIONAL VEHICLE - LPG WATER HEATER | ||||||||||||||||
| 05V268000 | TIFFIN MOTORHOMES, INC. | from 12/01/2002 to 04/01/2005 | V (Vehicle) | 302 | 03/30/2005 | ODI | TIFFIN MOTORHOMES, INC. | 06/03/2005 | 06/09/2005 | |||||||
| Defect Summary | On certain class a motor homes equipped with vehicle systems' aqua-hot and hydro-hot water heaters, which use webasto burner tubes, the burner tubes do not meet specifications and could fail prematurely. | |||||||||||||||
| Consequence Summary | The surface temperature of the exhaust tube exiting from the heater can increase and could potentially ignite combustible materials in or around the vehicle. | |||||||||||||||
| Corrective Summary | Tiffin is working with vehicle systems to notify owners and have the repair performed on their vehicles. owners may contact vehicle systems at 1-800-685-4298 or tiffin at 256-356-8661. | |||||||||||||||
| Notes | Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | ||||||||||||||||
| 04V383000 | TIFFIN MOTORHOMES, INC. | from 09/03/2003 to 05/25/2004 | V (Vehicle) | 1662 | ODI | TIFFIN MOTORHOMES, INC. | 08/03/2004 | 08/10/2004 | 571 | 209 | ||||||
| Defect Summary | The seat belt assemblies on certain motor homes fail to comply with the loop load requirements of federal motor vehicle safety standard no. 209. seat belt assemblies. | |||||||||||||||
| Consequence Summary | The seat belt buckle may unlatch in the event of a vehicle crash, possibly resulting in personal injury to the seat occupant. | |||||||||||||||
| Corrective Summary | Amsafe will replace the buckles. owners should contact amsafe at 574-266-8330 or tiffin at 1-256-356-8661. | |||||||||||||||
| Notes | Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| SB-18 | 11/29/2007 | 10026735 | Tiffin motorhomes: spartan chassis: the location where the mud flap on certain phaetons could cause problems. there is the potential for a hole to rub in the trans oil cooler. csc letter was received. *pe | 12/10/2008 | |
| SB-21 | 03/18/2008 | 10026734 | Tiffin motorhomes: switch box grounding lug. the tap screw is not tight enough. this could cause problems at the load center causing a loss of ground. csc letter was received. *pe | 12/09/2008 | |
| EQUIPMENT ADAPTIVE | |||||
| SB-18 | 11/29/2007 | 10026735 | Tiffin motorhomes: spartan chassis: the location where the mud flap on certain phaetons could cause problems. there is the potential for a hole to rub in the trans oil cooler. csc letter was received. *pe | 12/10/2008 | |
| SB-21 | 03/18/2008 | 10026734 | Tiffin motorhomes: switch box grounding lug. the tap screw is not tight enough. this could cause problems at the load center causing a loss of ground. csc letter was received. *pe | 12/09/2008 | |
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||||
| SB-23 | 06/06/2008 | 10026732 | Tiffin motorhomes: a wire is not hooked up and needs to be. the navigational system will work until its program for a destination and get the path to the destination. csc letter was received. *pe | 12/09/2008 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| SB-21 | 03/18/2008 | 10026734 | Tiffin motorhomes: switch box grounding lug. the tap screw is not tight enough. this could cause problems at the load center causing a loss of ground. csc letter was received. *pe | 12/09/2008 | |
| EQUIPMENT - RECREATIONAL VEHICLE | |||||
| SB-21 | 03/18/2008 | 10026734 | Tiffin motorhomes: switch box grounding lug. the tap screw is not tight enough. this could cause problems at the load center causing a loss of ground. csc letter was received. *pe | 12/09/2008 | |
| EQUIPMENT - RECREATIONAL VEHICLE - LPG WATER HEATER | |||||
| SB-20 | 03/29/2008 | 10026736 | Tiffin motorhomes: there is a potential problem with the water heater by pass in your unit. there is a possibility it was incorrectly plumbed. csc letter was received. *pe | 12/10/2008 | |
| SEAT BELTS | |||||
| 04024 | 11/11/2004 | 10012138 | A defect may exist in some seat belts manufactured and sent to tiffin motorhomes. recall 04e-024 has been issued. *tt | 02/15/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 02/13/2009 | 24000 | 1 | |
| Our rv refrigerator ignited causing a fire in the back of the unit. if we had not been home, our rv would have been completely destroyed. two days following this incident we received a recall letter from dometic warning of a possible fire danger. however, the unit that we have was not listed in the recall, but the fire occurred exactly as described in the recall letter. our attempts to contact dometic have gone unanswered for two weeks. ( ie email and telephone.) this incident required that we turn off the propane used to heat our rv. therefore not only do we not have a refrigerator, we are unable to use the gas heater. information should be forthcoming from the company and it is not. *tr | |||
| EQUIPMENT - RECREATIONAL VEHICLE | |||
| 02/13/2009 | 24000 | 1 | |
| Our rv refrigerator ignited causing a fire in the back of the unit. if we had not been home, our rv would have been completely destroyed. two days following this incident we received a recall letter from dometic warning of a possible fire danger. however, the unit that we have was not listed in the recall, but the fire occurred exactly as described in the recall letter. our attempts to contact dometic have gone unanswered for two weeks. ( ie email and telephone.) this incident required that we turn off the propane used to heat our rv. therefore not only do we not have a refrigerator, we are unable to use the gas heater. information should be forthcoming from the company and it is not. *tr | |||