Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 06/23/2011 | 19000 | ||
| Passenger air bag light indicating air bag is off when a 5'4'' 112 pound adult female is in the seat. the indication light will sometimes flicker from off to on but mainly remains off for the duration of the drive regardless of the speed as well as when the car is in park. this incident has occurred since the purchase of the car in june 2011 and continues to occur each time my wife is in the passenger seat. | |||
| 08/17/2010 | 3000 | 1 | |
| The 2010 subaru legacy gt has a defect in the sensor that determines weight in the passenger seat. this sensors function is to turn the airbag on or off depending on the amount of weight in the seat. with a 114 pound woman in the passenger seat, the automatic airbag sensor does not signal for the airbag to be ready to deploy and continues to be in the off mode. after taking the vehicle to multiple subaru dealerships, i was informed that the needed weight to turn the airbags to the on mode was 17 pounds. my 114 pound wife is far more than 17 pounds but the airbag sensor still does not trip to the on mode. i am worried that a passenger will not be protected in a possible crash. *tr | |||
| 08/17/2010 | 3000 | ||
| The 2010 subaru legacy gt has a defect in the sensor that determines weight in the passenger seat. this sensors function is to turn the airbag on or off depending on the ammount of weight in the seat. with a 114 pound woman in the passenger seat, the automatic airbag sensor does not signal for the airbag to be ready to deploy and continues to be in the off mode. after taking the vehicle to multiple subaru dealerships, i was informed that the needed weight to turn the airbags to the on mode was 17 pounds. my 114 pound wife is far more than 17 pounds but the airbag sensor still does not trip to the on mode. i am worried that a passenger will not be protected in a possible crash. | |||
| 03/31/2010 | |||
| Front passenger airbag works intermittently. purchased new 2010 legacy from hudson subaru jersey city in mar 2010. front passenger airbag light is frequently off when i am sitting in seat (5'7 & 135lbs). is properly activated half of the time. tried many things to get airbag to turn on including: 1. with car running, unfastening passenger seatbelt and refastening 2. with car running, opening passenger door, exiting car and getting back in 3. exiting car, shutting car off, restarting car and getting back in 4. with car running lifting myself up and off seat and sitting back down as hard as possible. husband took car to hudson subaru on 11/9/10 and they recalibrated seat module and sensor. problem persisted so he called hudson subaru on 10/12/11. said they have received a number of calls regarding this issue, but that there is nothing they can do. sensor is designed to activate airbag when 90lbs of pressure is applied to seat. if a smaller person is not sitting squarely in seat, sensor may not detect persons weight and airbag will not be activated. called subaru on 10/12/11 and opened a case. also emailed subaru on 10/20. received email reply on 10/26 requesting i bring car to dealership and meet with a field rep. on 11/1 rep indicated weight setting is not 90lbs its closer to 112lbs. said he met with a couple in flemington having same issue and had to replace gel bladder in seat. he asked to see car and checked to be sure seatback not reclined and then asked me to sit in car. pointed out that backs of my thighs did not touch seat and suggested my full weight was not being detected by sensor. he kept car overnight and performed different tests, but was unable to replicate problem. he emailed me a page from owners manual which detailed how someone should sit in seat and steps an owner should take if the airbag does not activate. | |||
| AIR BAGS - FRONTAL | |||
| 06/15/2011 | 1000 | ||
| Legacy 2010 gt - passenger seat airbag light off when passenger weighs 125 lb or less. adult is a full size adult: 120 lb, 5'5, 37 years old woman. | |||
| 11/01/2010 | 1400 | ||
| Frontal driver's airbag did not deploy when automobile struck a utility pole head-on with sufficient force to damage it beyond economic repair. only occupant was operator, and was using seatbelt but was injured due to force of impact against the steering wheel. note 1: mileage is unknown. figure supplied is an estimate. note 2: photographs of the damage are available and the vehicle is being preserved for further examination. note 3: this report is being submitted by a professional motor vehicle accident reconstructionist. the contact information in this form is that of the engineer who is investigating the accident. | |||
| 04/28/2010 | 3500 | ||
| Rear-ended by driver coming at fast speed, shoved us into car in front of us twice, although i had my foot firmly on break. no airbags deployed. my right knee was rammed into the sharp, hard plastic area under the steering wheel, which resulted in a deep cut and bruises which ended up being diagnosed as torn acl/miniscus and a fracture. i underwent surgery in order to repair my knee. shortly after surgery, i received a recall regarding the airbags in the car and a component was replaced in the steering column. i believe that the area under the steering wheel of the 2010 subaru legacy is dangerous and needs to be modified. | |||
| 02/10/2010 | 150 | ||
| Tl* the contact owns a 2010 subaru legacy outback. the contact stated while driving at unknown speeds, the air bag warning light would intermittently illuminate. the vehicle had been to the dealer four times with concerns of the air bag warning. the dealer replaced the air bag sensor but the failure recurred. the dealer was unable to diagnose the failure. the vehicle did not receive any further repairs. the vin was not available. the failure mileage was approximately 150 and the current mileage was approximately 4,000. | |||
| 10/20/2009 | 0 | 1 | |
| Passenger airbag indicator intermittently lights but, says the passenger airbag is off most of the time when my wife or teenage daughter is in the passenger seat. i complained to walser subaru service center in minneapolis. they reported to me that they have had several complaints but, no corrective action from subaru so, they cannot fix it. *tr | |||
| 08/06/2009 | 0 | 1 | |
| Air bag sensor / switch for front passenger seat malfunctioning. tested and verified with both 125lb and 135lb adult female. indicator light shows passenger air bag as off most of the time and intermittently changes to on while driving. i have had the technicians both look at and verify the problem more than once and have also recorded video showing my wife sitting normally in the seat with the airbag indicator showing off. subaru has continued to insist that the sensor is functioning properly and has even gone as far as claiming that my wife is sitting improperly. they have tried to re-zero the sensor and they claim that the system is showing proper function. i was told that there is no longer a specific weight specification for the sensor (80lbs) and that it uses fuzzy logic (multiple sources of data) to determine the switch setting. i have made 4 trips to the dealership to correct the problem including leaving my new car with them for 7 days only to have it returned in the same condition them stating that it works according to subaru's policies. they have also claimed to recreate the problem on two other 2010 models of the car bringing them to the conclusion that the sensor is functioning properly. at 125 / 135lbs, my wife is well over the 80lb threshold often used to determine if an airbag should deploy or not. it is therefore dangerous and potentially life-threatening for my wife to ride in the passenger seat of our new car. *tr | |||