Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 08/15/2012 | 2 | 07/01/2011 | |
| 2011 subaru legacy. consumer states vehicle has a flaw of wandering when driven on highways at speeds above 60 mph *tgw the consumer stated when driving at speeds of 45 mph or less, the steering was fine, although it was considerably stiffer. in the lower speed range, the dead-band on the steering wheel was near zero. however, at highway speeds the dead-band approached 1 inch. the dead-band seemed to be what caused the vehicle to wander continuously from one side of the lane to the other. the wandering only occurred on a straight well used highway. on curves, there was no wandering because the steering wheel was at the edge of the dead-band. the consumer returned the vehicle to the dealer twice. the first time. the wheels were aligned, which did not solve the problem. on the second visit, the shop could not reproduce the problem because there was no straight worn highways close by. | |||
| 08/12/2012 | 18200 | 1 | |
| At highway speeds going around turns steering is very loose, car to wonder and not maintain track causing you to jerk the wheel to currect.. *tr | |||
| 08/12/2012 | 18200 | ||
| At highway speeds going around turns steering is very loose, car to wonder and not maintain track causing you to jerk the wheel to currect.. | |||
| 01/02/2011 | 1000 | ||
| While driving on the highway at 60+ mph the vehicle exhibits a severe sway or pull from side to side. the severity of the swaying increases with speed, the driver has to fight the steering wheel to keep the vehicle centered in its lane. the sway/pull has been present since the first highway trip at about 1000 miles, and is still present after dealer checks and realignments. the swaying can be so severe as to make the driver feel the car is uncontrolable at normal highway speeds. the swaying can be so severe as to cause the vehicle to depart from its lane. the swaying/pulling occurs in all road conditions. passengers in the vehicle have commented on the swaying, stating they felt unsafe. tire pressures have been checked and adjusted to manufacturers specifications before each highway trip. when tested with a chase vehicle the 2nd vehicle did not exhibit these symptoms ruling out road/wind conditions. | |||
| 02/01/2011 | |||
| Tl- the contact owns a 2011 subaru legacy. the contact stated that the vehicle would become extremely hard to control when driving in heavy winds or when a heavy vehicle would pass. the vehicle was taken to the dealer and the dealer discovered that the rear driver side wheel was slightly out of alignment. the dealer performed an alignment and the contact stated that the repair partially corrected the failure. the manufacturer was contacted and advised that all of the 2011 subaru legacy vehicles rode the same in heavy winds due to the vehicle design. in addition, the contact stated that when the steering wheel was moved one inch in either direction, the engine rpms would increase excessively and the vehicle would roll forward independently. the dealer advised that the software in the pcm was the cause of the failure but could not be repaired. the vehicle was not repaired. the vin was not available. the failure mileage was unknown, but the current mileage was 15,000. kmj | |||
| 02/01/2011 | |||
| Tl- the contact owns a 2011 subaru legacy. the contact stated that when the wind blows heavy or trucks pass the vehicle becomes hard to control. the vehicle was taken to the dealer and the dealer found the rear left wheel was slightly out of alignment. the contact stated it helped the problem some, but the failure still occurred. the contact spoke with the manufacturer and was told that all of the vehicles ride that way in heavy wind because of how the vehicles were designed. the contact also stated that when the steering wheel is moved an inch in either direction the engine idles higher and the vehicle will roll forward. the dealer stated it was because of the software in pcm and that there is nothing that could be done. the vin not available. the failure mileage was unknown, but the current mileage 15,000.rl | |||
| 09/30/2011 | |||
| When traveling at 60 + mph the vehicle feels unstable and tends to float in the lane. tire pressure in according to the book. the car tracks normally at slower speeds. the car is 5 mo old and gas 8k miles | |||
| 12/23/2010 | 1500 | ||
| At highway cruising speeds of 60-75mph there is a vibration/shake that is felt through the steering wheel. when traveling long distances this vibration causes discomfort to hands/arms. decreased tire pressure, road force balance, and steering wheel replacement (soa tsb) did not fix. next step is to replace tires. these are bandaids to the problem. please force a real solution. | |||
| SUSPENSION - FRONT | |||
| 10/01/2010 | 350 | ||
| Severe steering wheel/front end shimmy about 60+ mph with normal driving. pretty much a constant oscillation at road speed. road force balancing of no help, nor do new tires have any effect. for goodness sake, nhtsa, please start a formal investigation of this significant and prevalent problem...please. | |||