Mercedes Benz E Class 1998
Model E Class made in 1998 by Mercedes Benz got 31 consumer complains there are 2 investigations as well as 5 service bulletins. Consumer complaints with reference, among others things, to air bags, electrical system and engine and engine cooling. Technical service bulletines regarding electrical system, engine and engine cooling and exterior lighting. The car had some investigations: engine and engine cooling, suspension.
Model 1998
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 5410117 | 10/01/2004 | 10010822 | Consumer shutoff displayed in instrument cluster while driving. *tt | 12/14/2004 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 980420187-98 | 04/20/1998 | 602112 | Some vehicles may experience a engine rattle noise. | 09/14/1998 | |
| EXTERIOR LIGHTING - FOG LIGHTS | |||||
| 8210196 | 06/04/2008 | 8210196B | 10015377 | Revised repair procedure and additional applicable models. model 170, 202, 208 and 210 models. front fog lamp(s) inoperative. mercedes-benz. *tt model years: 1994-2004. updated 09/09/08. *pe | 07/15/2005 |
| STRUCTURE - BODY - TRUNK LID | |||||
| 885040 | 04/05/2005 | 10015071 | Trunk lid opens or closes too quickly while operating with remote trunk lid control button. *tt | 05/17/2005 | |
| TIRES | |||||
| PSIMBNA4020M | 06/01/1998 | 601449 | Updated information to reflect additon of approved tires. *yc | 08/04/1998 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | ||||||
| PE03058 | MERCEDES-BENZ USA, LLC. | 12/17/2003 | 04/22/2004 | ENGINE CRANKSHAFT PULLEY FAILURE | ||
| The office of defects investigation (odi) opened this preliminary evaluation to investigate allegations of engine crankshaft pulley harmonic balancer failure that could result in loss of power-steering assist.odi has received a total of 546 non-duplicative reports that allege engine crankshaft pulley harmonic balancer failure on all mercedes-benz vehicles using the subject component.the subject component failures are progressive in nature and only a small percentage of the complaints and warrant claims involved a failure that had progressed far enough to effect power steering performance (6 of 55 odi complaints reference increased steering effort).there have been no crashes or injuries related to the alleged defect.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will take further action if warranted by the circumstances.see summary report attached for further detail. | ||||||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | ||||||
| PE07021 | MERCEDES-BENZ USA, LLC. | 04/19/2007 | 08/09/2007 | FRONT SUSPENSION COIL SPRING EJECTION | ||
| Odi has focused this investigation on assessing the risks posed by a separated spring as (1) a road hazard and (2) the potential for vehicle control to be compromised after the front coil spring has been ejected from its intended position in the vehicle.both risks are associated with corrosion, flexing, and fracture of the upper front suspension mounting bracket.time-in-service failure rates are notably higher in salt belt states since corrosion is a primary contributor to the failure mode.since a number of incidents have occurred while the vehicle was being operated, odi is skeptical that owners can always detect the subtle side to side difference in ride height and/or inspect or notice that the upper suspension bracket has been compromised by corrosion.(1) road hazard - although the (approx. 7 lb.) front suspension spring that may be ejected at highway speeds could pose a serious road hazard to pedestrians and other vehicles, the occurrence rate has been low (.03% based on 51 reported incidents occurring and an initial population of 172,781 vehicles after 9 - 12 years of use / exposure) and there are no known injuries, fatalities, or property damage reports due to an ejected spring.also, many of the 51 incidents occurred at low speed or while the vehicle was stopped or parked.(2) vehicle control - vehicle handling and control could be affected by the fracture of the upper suspension mount and/or the associated spring ejection.odi first identified its concern about corrosion in the upper suspension bracket of subject vehicles in 2002, at which time mercedes provided a video that showed that a vehicle could be steered, stopped, and controlled through various maneuvers at high speeds with a front coil spring completely missing from the vehicle. during pe07-021, in addition to reviewing the 2002 video-tape, odi engineers drove an exemplar vehicle with the spring removed and simulated various combinations of steering angles to assess whether there were any possible conditions / displacements in which the separated spring might interfere with the wheels. in a vehicle with the front spring removed, the top of the wheel can lightly contact the bottom area of the wheel fender during high angle turns typically associated with slower speed maneuvers such as city driving. the light tire contact generated an obvious grinding noise and would likely abrade or bend the edge of the fender with continued use.however, the extent of the interference was not sufficient to affect vehicle steering and does not occur at smaller turning angles associated with highway driving.odi has not identified a safety related defect trend at this time.further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding that a safety related defect does not exist.the agency reserves the right to take further action if future circumstances warrant. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS - FRONTAL | |||
| 08/06/2003 | 56000 | 0 | 06/15/2002 |
| 1998 mercedes benz e320 dashboard has developed severe cracks around the passenger-side airbag. | |||
| ELECTRICAL SYSTEM | |||
| 05/11/2003 | 55500 | 1 | 05/15/2002 |
| Approximately 10 minutes after first starting the car for the day and driving 5 or 6 miles on rural roads, i stopped at a traffic light for 20 or 30 seconds and then attempted to pull out on to the main highway. at first the car would not move until i had the accelerator pedal half way to the floor, and then it slowly responded with a very low level of power. once out on the highway, i had to hold the accelerator pedal almost all the way to the floor in order to maintain 50 miles per hour. since the car has been running fine otherwise i assumed that there must be some kind of computer problem interrupting the electrical signal from the accelerator pedal so i pulled to the side of the road, turned the ignition off for about 30 seconds and restarted the car. after restarting the engine the problem went away and the car is running fine. obviously i was lucky that my intersection incident did not place me in the path of any fast moving vehicles or else the outcome may have been quite different. *nlm | |||
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||
| 05/17/2005 | 70000 | 1 | 06/01/1998 |
| Driving car at 55 miles per hour when harmonic balancer failed, lost power steering, was able to direct car to side of road. had car towed to shop who diagnosed problem, suggesting it go to a mb dealer. had car towed to dealer where | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 06/22/2005 | 52000 | 5 | 05/14/2005 |
| When the engine gets hot, it stalls . after it cools for some time, it re-starts. it happened to me on the highway (bumper-to-bumper traffic). found out from the mercedez forum that it is a known problem due to cranshaft position sensor. it has happened to number of people. | |||
| ELECTRICAL SYSTEM - STARTER ASSEMBLY - RELAY | |||
| 3 | |||
| Starter relay failed. yh | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 05/17/2005 | 70000 | 1 | 06/01/1998 |
| Driving car at 55 miles per hour when harmonic balancer failed, lost power steering, was able to direct car to side of road. had car towed to shop who diagnosed problem, suggesting it go to a mb dealer. had car towed to dealer where | |||
| 07/27/2004 | 49035 | 1 | 07/12/1998 |
| The crank shaft balancer disintegrated without warning at 40 mph resulting in partial engine destruction, oil pan, fan blade, fan shroud, idler pulley,etc. car was towed to local mbz dealer and repairs completed in amount of $1584. mbz area representative offered 50% compensation. mercedes benz of north america was contacted for compensation of balance and obliged. the failure of the crankshaft balancer might not be considered a safety issue but the immediate loss of power steering as a result most certainly is! i hate to think of what would have been the consequences of this incident had my wife been driving the car in traffic at freeway speed. it is my contention that mercedes benz was well aware of this problem (reference: mb tech tips, december 1, 2000, page 4) as well as 27 pages of owner documentation on an internet website < mercedesshop.com > it should have been the subject of a safety recall! *ak | |||
| 07/02/2003 | 74000 | 1 | 06/06/2003 |
| Failure of harmonic crankshaft balancer in 1998 mercedes benz e320. *la | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 05/17/2005 | 70000 | 1 | 06/01/1998 |
| Driving car at 55 miles per hour when harmonic balancer failed, lost power steering, was able to direct car to side of road. had car towed to shop who diagnosed problem, suggesting it go to a mb dealer. had car towed to dealer where | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR | |||
| 02/14/2006 | 156982 | 2 | 10/22/2005 |
| Catalytic converter loose inside, rattling and not effective. *jb | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 3 | |||
| A/c failed. yh | |||
| EXTERIOR LIGHTING | |||
| 10/01/1998 | 2 | 09/01/1997 | |
| Parking light failed. yh | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 04/01/1998 | 1 | 04/01/1998 | |
| Gas tank gauge not working at all. yh | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 06/01/1998 | 1 | 02/01/1998 | |
| Rear door lock failed. nlm | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 09/09/2005 | 139500 | 3 | 11/18/1997 |
| Automatic transmission failure, stays on 1st. gear (rough run). took to authorized mbz repair station, they reset the computer and run approximately 450 miles ok and again the same problem. went back and they flushed the transmission and reset again computer faults, run again for 75 miles and same problem, and so on.....*jb | |||
| 12/22/1998 | 1 | 07/10/1998 | |
| Transmission--valve body, clutch, control unit. | |||
| 09/01/1998 | 1 | 03/01/1998 | |
| Tansmission slipping. nlm | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||
| 02/26/2005 | 98000 | 1 | |
| The gear moved on its own with no key. vehicle was in park a child entered the vehicle, moved the gear from park to neutral, and vehicle rolled back, going through a fence and striking a tree. the child sustained no injuries.*ak | |||
| POWER TRAIN - CLUTCH ASSEMBLY | |||
| 12/22/1998 | 1 | 07/10/1998 | |
| Transmission--valve body, clutch, control unit. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 3 | |||
| Brake squeak in reverse. yh | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 05/17/2005 | 70000 | 1 | 06/01/1998 |
| Driving car at 55 miles per hour when harmonic balancer failed, lost power steering, was able to direct car to side of road. had car towed to shop who diagnosed problem, suggesting it go to a mb dealer. had car towed to dealer where | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 10/27/2008 | 201500 | 1 | |
| I am writing regarding an investigation into mercedes benz e300 (w210 chassis) failures. while driving on the massachusetts turnpike, route 90 on monday, my spring perch failed, broke away from the vehicle and was lost on the highway. the perch let go with a very loud bang, then a pronounced bump (presumably as the rear tire drove over the spring assembly.) the car suddenly dropped hard on the front right bump stops. lots of warning lights - bas, asr, etc. i thought i blew a tire or hit some road damage. surprisingly, just a little swerve in the left lane and i made it to the right shoulder after a 1/4 mile. i had heard of the spring perch failures from the user forums at www.mercedesshop.com. at this point i was pretty sure it was a perch or possibly something worse because there was no tire smoke, burning or noise. i checked the tires & drove it 15 miles home. put it up on jacks & found no spring at all & some disconnected sensor wires. drove it 10 miles to my independent shop. waiting for what happens next. still no word from the dealer he contacted. i guess that's my next move. *tr | |||
| SUSPENSION - FRONT | |||
| 10/27/2008 | 201500 | 1 | |
| I am writing regarding an investigation into mercedes benz e300 (w210 chassis) failures. while driving on the massachusetts turnpike, route 90 on monday, my spring perch failed, broke away from the vehicle and was lost on the highway. the perch let go with a very loud bang, then a pronounced bump (presumably as the rear tire drove over the spring assembly.) the car suddenly dropped hard on the front right bump stops. lots of warning lights - bas, asr, etc. i thought i blew a tire or hit some road damage. surprisingly, just a little swerve in the left lane and i made it to the right shoulder after a 1/4 mile. i had heard of the spring perch failures from the user forums at www.mercedesshop.com. at this point i was pretty sure it was a perch or possibly something worse because there was no tire smoke, burning or noise. i checked the tires & drove it 15 miles home. put it up on jacks & found no spring at all & some disconnected sensor wires. drove it 10 miles to my independent shop. waiting for what happens next. still no word from the dealer he contacted. i guess that's my next move. *tr | |||
| 06/07/2006 | 140000 | 1 | 06/01/2005 |
| Dt*: the contact stated while the vehicle was at a stop, the front end collapsed to the ground. the vehicle was towed to the dealership, where it was determined the front driver side spring perch fractured. the spring perch was replaced. | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 05/29/2007 | 153000 | 1 | 07/03/2000 |
| 1998 mercedes benz e-320, speed <15 mph had the front drivers side coil spring ejected and housing completely separated from the vehicle making the front end drop down onto driver's side front tire without warning. the impingement of the body onto the tire and wheel and/or the spring itself precluded any steering control. the coil spring mount or saddle had separated from the welded point to the frame of the vehicle. mercedes offerred to pay 25% of the repair fee due to excellent service history. we repeatedly requested a team from mercedes to inspect the vehicle because this vehicle would be ideal to investigate as no other complicating crash had occurred. they refused this. my wife authorized the repair but indicated that we wanted all parts to be saved for further investigation by the nhtsa.the next day, the service manager reported that mercedes now offerred to pay 50% of repair cost but required a waiver be signed to hold harmless mercedes from any further problems or damages incurred with this part of the vehicle. we refused to sign any waiver as it is our expectation that the repair be completed in a manner to ensure the vehicle's future safety. we contacted the body shop with the plan to inform mercedes that we would be towing the vehicle to another shop for further inspection/ repair. we were informed the repair had already been compelted and that the car was now at the dealership for allignment but old parts were saved for us. mercedes never informed us of any open investigation regarding this vehicle even when directly asked this question. we anticipate the repair to exceed $1,000 plus towing. i disagree with information provided by mercedes in earlier investigations indicating that this failure would not result in a loss of control of the vehicle. i completely lost all ability to steer the vehicle and was only able to stop without crashing because it occurred at low speed with no other vehicles or objects around me. *tr | |||
| 07/13/2006 | 1 | ||
| The main suspension spring from my right front tire fell out on the garage floor and the car came down on the tire. two minutes before the car was being driving on the road at 60 mph and had it occurred two minutes earlier someone would have been killed. the poor design by mb caused excess rust and failure in the 1998 mb e320. *jb | |||
| 12/15/2005 | 115000 | 1 | 12/10/2005 |
| 1998 mercedes benz e300d 4 door sedan. driver side spring perch is rusted and peeling off due to manufacturing defect. car is dangerous to drive the way it is due to this manufacturing defect. this is a known issue on many forums as well as previous http://www.mercedesshop.com/shopforum/showthread.php3?t=95228. *nm | |||
| 09/01/2005 | 95000 | 1 | 09/01/2005 |
| I have noticed that the spring/coil upper tower perch has almost come completely off. if it comes off while driving the car will lose control. it has come loose due to rust,which is a problem with these cars. these cars will rust on the body panels and on the suspension components. please get mercedes to do something about this. not only is it bad cosmetically, but the rusted spring perches can be catastrophic.*ak | |||
| 11/22/2004 | 1 | 04/01/2004 | |
| The top spring mount broke off the suspension. the vehicle was taken for a check up, and it was found that the other right spring needed repairs as well. the dealer repaired the problem free of charge. *ak the consumer found that this was a common problem. *sc *jb | |||
| TIRES | |||
| 01/01/2006 | 150000 | 4 | 02/01/2001 |
| Tires overheat on dry pavement, causing decreased traction. *jb | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 1 | 08/01/1998 | ||
| Sunroof failed. nlm | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CA | SHERMAN OAKS | 91401 | KEYES EUROPEAN | |
| IL | VILLA PARK | 60181 | CARTMART USA | 630-832-1455 |
| LA | ALEXANDRIA | WALKER MERCEDES | 318 445 6421 | |
| NJ | CHERRY HILL | CHERRY HILL MOTORS | 856-663-3200 | |
| WI | WAUSAU | ROSEMURGY |