Mercedes Benz E Class 1999
Model E Class made in 1999 by Mercedes Benz got 21 consumer complains, 2 investigations there is 1 recall as well as 5 service bulletins. Consumer complaints with reference, among others things, to equipment, fuel system, other and power train. Technical service bulletines regarding electrical system, exterior lighting and seat belts. The car had some investigations: engine and engine cooling, suspension. There was one recall concerning air bags .
Model 1999
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||||||||||||
| 98V256000 | MERCEDES-BENZ USA, INC. | from 07/01/1998 to 08/31/1998 | V (Vehicle) | 4163 | 11/20/1998 | MFR | MERCEDES-BENZ USA, LLC. | 10/14/1998 | 10/15/1998 | |||||||
| Defect Summary | Vehicle description: passenger vehicles. a wrong clamp may have been installed on the window air bag units. | |||||||||||||||
| Consequence Summary | The window air bag may not fully deploy in a side-impact collision, increasing the risk of injury to the vehicle occupant. | |||||||||||||||
| Corrective Summary | Dealers will inspect the window air bag units and, if the wrong or incorrectly installed clamp is found, the entire unit will be replaced. | |||||||||||||||
| Notes | Owner notification is expected to begin november 20, 1998.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mercedes-benz at 1-800-for-mercedes (1-800-367-6372). also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 5410117 | 10/01/2004 | 10010822 | Consumer shutoff displayed in instrument cluster while driving. *tt | 12/14/2004 | |
| EXTERIOR LIGHTING - FOG LIGHTS | |||||
| 8210196 | 06/04/2008 | 8210196B | 10015377 | Revised repair procedure and additional applicable models. model 170, 202, 208 and 210 models. front fog lamp(s) inoperative. mercedes-benz. *tt model years: 1994-2004. updated 09/09/08. *pe | 07/15/2005 |
| SEAT BELTS - FRONT | |||||
| 914031B | 09/01/2004 | 914031C | 10007193 | Ordering process for extended length seat belts. *tt | 06/03/2004 |
| STRUCTURE - BODY - TRUNK LID | |||||
| 885040 | 04/05/2005 | 10015071 | Trunk lid opens or closes too quickly while operating with remote trunk lid control button. *tt | 05/17/2005 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| PSIMBNA82112 | 09/01/1998 | 603009 | Various information on installation of cd changer and celular telephone ( ctel ) systems for 129, 170 and other models. *yc | 01/26/1999 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | ||||||
| PE03058 | MERCEDES-BENZ USA, LLC. | 12/17/2003 | 04/22/2004 | ENGINE CRANKSHAFT PULLEY FAILURE | ||
| The office of defects investigation (odi) opened this preliminary evaluation to investigate allegations of engine crankshaft pulley harmonic balancer failure that could result in loss of power-steering assist.odi has received a total of 546 non-duplicative reports that allege engine crankshaft pulley harmonic balancer failure on all mercedes-benz vehicles using the subject component.the subject component failures are progressive in nature and only a small percentage of the complaints and warrant claims involved a failure that had progressed far enough to effect power steering performance (6 of 55 odi complaints reference increased steering effort).there have been no crashes or injuries related to the alleged defect.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will take further action if warranted by the circumstances.see summary report attached for further detail. | ||||||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | ||||||
| PE07021 | MERCEDES-BENZ USA, LLC. | 04/19/2007 | 08/09/2007 | FRONT SUSPENSION COIL SPRING EJECTION | ||
| Odi has focused this investigation on assessing the risks posed by a separated spring as (1) a road hazard and (2) the potential for vehicle control to be compromised after the front coil spring has been ejected from its intended position in the vehicle.both risks are associated with corrosion, flexing, and fracture of the upper front suspension mounting bracket.time-in-service failure rates are notably higher in salt belt states since corrosion is a primary contributor to the failure mode.since a number of incidents have occurred while the vehicle was being operated, odi is skeptical that owners can always detect the subtle side to side difference in ride height and/or inspect or notice that the upper suspension bracket has been compromised by corrosion.(1) road hazard - although the (approx. 7 lb.) front suspension spring that may be ejected at highway speeds could pose a serious road hazard to pedestrians and other vehicles, the occurrence rate has been low (.03% based on 51 reported incidents occurring and an initial population of 172,781 vehicles after 9 - 12 years of use / exposure) and there are no known injuries, fatalities, or property damage reports due to an ejected spring.also, many of the 51 incidents occurred at low speed or while the vehicle was stopped or parked.(2) vehicle control - vehicle handling and control could be affected by the fracture of the upper suspension mount and/or the associated spring ejection.odi first identified its concern about corrosion in the upper suspension bracket of subject vehicles in 2002, at which time mercedes provided a video that showed that a vehicle could be steered, stopped, and controlled through various maneuvers at high speeds with a front coil spring completely missing from the vehicle. during pe07-021, in addition to reviewing the 2002 video-tape, odi engineers drove an exemplar vehicle with the spring removed and simulated various combinations of steering angles to assess whether there were any possible conditions / displacements in which the separated spring might interfere with the wheels. in a vehicle with the front spring removed, the top of the wheel can lightly contact the bottom area of the wheel fender during high angle turns typically associated with slower speed maneuvers such as city driving. the light tire contact generated an obvious grinding noise and would likely abrade or bend the edge of the fender with continued use.however, the extent of the interference was not sufficient to affect vehicle steering and does not occur at smaller turning angles associated with highway driving.odi has not identified a safety related defect trend at this time.further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding that a safety related defect does not exist.the agency reserves the right to take further action if future circumstances warrant. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 6 | |||
| The radio, transmission, and the window regulator were inoperative. the air mass sensor was defective, the brake lamp had a faulty switch, and there was a noise in the drive line. scc *jb | |||
| FUEL SYSTEM, OTHER - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | |||
| 08/20/2004 | 1 | ||
| 1999 mercedes benz e300 turbo diesel overflow fuel lines cracks and leaks. fuel drips to garage floor, creating dangerous fuel/air mixture in an enclosed environment. returned car to dealer for service. dealer service said this is common occurrence for this car, because car is 6 years old and the overflow fuel lines are made of rubber and they need to be replaced. cost of replacement about $1,000.00. *nm | |||
| POWER TRAIN | |||
| 6 | |||
| The radio, transmission, and the window regulator were inoperative. the air mass sensor was defective, the brake lamp had a faulty switch, and there was a noise in the drive line. scc *jb | |||
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE WARNING | |||
| 6 | |||
| The radio, transmission, and the window regulator were inoperative. the air mass sensor was defective, the brake lamp had a faulty switch, and there was a noise in the drive line. scc *jb | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 08/09/2009 | 104303 | 1 | |
| Spring perch broke off due to rust .the front of the car fell down on to the wheel and was undrivable. *tr | |||
| 08/19/2009 | 90000 | 1 | |
| I own a 1999 mercedes benz e55 amg (w210). after parking the car while grocery shopping, i returned and found the front of the vehicle much lower than normal. upon further inspection, the driver's side front coil spring and two other parts were found lying under the vehicle. i moved the vehicle slightly to look for additional broken parts and was able to drive home at 15 mph, making only very minor turns (for approximately 1/4 mile). upon inspection with the wheel off, the upper spring perch had become almost completely separated from the frame rail, severed the abs sensor wire (which caused several warning codes related to the abs, bas and esp braking systems), and had also chipped the inner rim of the wheel and put a very large slash near the bead of the tire. i had just inspected the passenger side the week prior while changing a flat tire, and witnessed no corrosion/rust whatsoever. vehicle has 90,000 miles, has not been driven in the winter, and the only rust on the vehicle is where the spring perch tore away from the frame rail. the rest of the car, body and undercarriage, is rust free. i contacted my local mercedes benz dealer and was offered no help, and strongly discouraged against there being anything that would be done for me, as if they were reading a script relating to the age of the car and location/climate. i immediately contacted mb usa, who is currently investigating the claim. *tr | |||
| 07/20/1996 | 1 | ||
| 1999 mercedes-benz e-300 and e-430 anti-noise capsule fell off***cc suddenly without warning the right front wheel leaped into the air with a loud bang. the consumer assumed that the right front tire had blown out. the consumer lost control of the vehicle momentarily then moved slowly off the road. upon inspection the consumer saw that none of the tires had blown out but that the underside of the front end of the vehicle had dropped to the ground. the same part came off the consumer e430 ten days ago. on the e430 model the part is called a cooling pan. *nm | |||
| 03/16/2006 | 94663 | 1 | 02/19/2006 |
| Purchased a used 1999 mercedes benz e300 turbo diesel end of feb 2006 with 92,494 miles from a jaguar/land rover dealer. traded in a 1985 mercedes benz 300 turbo diesel. brought car to the mechanic that does all my work to have all fluids changed and the car checked. mechanic called to recommend i not drive the car until the left front spring cap was replaced. i visited the mechanic and viewed the left front spring cap. when the mechanic put his finger on the left front spring cap his finger nail chipped off flakes of metal it was enough to convince me not to drive the car until it was repaired. my concern was that the left front wheel would come off and caused a serious accident including possible deaths if the spring cap parted and the spring came off at highway speeds. i paid my mechanic to install a new front spring cap to prevent a failure. i did not bring this to the jaguar/land rover's dealer or mercedes benz's attention because to my knowledge the car was not under warranty and i needed the car repaired so i could use it. latter review of the mercedes benz club of america web site forums showed that this is a common problem with the e300/320 mercedes benz as the body is the same (mercedes body designation is w210). *jb | |||
| SUSPENSION - FRONT | |||
| 08/04/2011 | 125000 | ||
| Tl-the contact owns a 1999 mercedes benz e55. while driving approximately 25 mph, the contact heard a loud popping noise outside of the vehicle. suddenly, the steering wheel began to turn to the right and the front passenger side of the vehicle collapsed onto the ground. the vehicle was towed to an authorized dealer, who stated that the passenger side upper spring perch fractured, which resulted in a separation from the frame. the contact was waiting for a response from the dealer regarding the failure. the manufacturer was made aware of the failure. the approximate failure mileage was 125,000. sm. | |||
| 08/04/2011 | 125000 | ||
| Tl-the contact owns a 1999 mercedes benz e55. while driving approximately 25 mph, the contact heard a loud popping noise outside of the vehicle. suddenly, the steering wheel began to turn into the right direction and the front passenger side of the vehicle collapsed onto the ground. the vehicle was towed to an authorized dealer who stated the passenger side upper spring perch fractured which resulted to separation from the frame. the contact was waiting for a response from the dealer regarding the failure. the manufacturer was made aware of the defect. the approximate failure mileage was 125,000. js | |||
| 08/19/2009 | 90000 | 1 | |
| I own a 1999 mercedes benz e55 amg (w210). after parking the car while grocery shopping, i returned and found the front of the vehicle much lower than normal. upon further inspection, the driver's side front coil spring and two other parts were found lying under the vehicle. i moved the vehicle slightly to look for additional broken parts and was able to drive home at 15 mph, making only very minor turns (for approximately 1/4 mile). upon inspection with the wheel off, the upper spring perch had become almost completely separated from the frame rail, severed the abs sensor wire (which caused several warning codes related to the abs, bas and esp braking systems), and had also chipped the inner rim of the wheel and put a very large slash near the bead of the tire. i had just inspected the passenger side the week prior while changing a flat tire, and witnessed no corrosion/rust whatsoever. vehicle has 90,000 miles, has not been driven in the winter, and the only rust on the vehicle is where the spring perch tore away from the frame rail. the rest of the car, body and undercarriage, is rust free. i contacted my local mercedes benz dealer and was offered no help, and strongly discouraged against there being anything that would be done for me, as if they were reading a script relating to the age of the car and location/climate. i immediately contacted mb usa, who is currently investigating the claim. *tr | |||
| 06/15/2007 | 1 | ||
| Front spring support failed on 2000 mercedes e300 while driving on the highway. the coil spring was ejected and could have punctured the front tire. cause was determined to be a rust at the weld points for the upper constraint for the front coil spring. *tr | |||
| 04/27/2008 | 99059 | 1 | |
| On april 27, 2008 my car's front left side spring failed when driving back home at a speed of 30 mph. if i had been driving on the freeway, i may have lost control and got into an accident. when the perch ripped off, it sounds like my wheel came off. the steering was jammed and i pulled over to the shoulder and found the spring on the pavement. on may 3, 2008 i drove to nearest auto shop which is about 2 miles away and paid $80 for an initial check up and they found out that they couldn't fix it. the spring perch rusted away and broke. i complained with mercedes benz usa and i did not get any answer from them. it's been in my garage for five months. *tr | |||
| 04/27/2008 | 99059 | 1 | |
| On april 27 2008 my car's front left side spring perch failed when driving home at a speed of 30mph. if i had been driving on the freeway, i may have lost control and got into an accident. when the perch ripped off, it sounded like my wheel came off. the steering was jammed and i pulled over to the shoulder and found the spring on the pavement. it happened when i was driving back home. on may 3, i drove to the nearest auto shop which is about 2 miles away and paid $80 for an initial check up and they found out that they couldn't fix it. the spring perch rusted away and broke. i have had 4 mercedes so far, 1984 300d, 1987 sel 420, 1991 300d and this 1999 e300d. i've never had any problems with the spring perches with the 3 older models but, this 1999 e300d had this problem. this 1999 e300d will be the last mercedes i will ever own. *tr | |||
| 04/23/2006 | 7500 | 1 | |
| Fail of spring perch on 1999 mercedes e-class due to poor manufacturing process possible resulting in fatal injury. *jb | |||
| SUSPENSION - FRONT - SPRINGS - COIL SPRINGS | |||
| 04/27/2008 | 99059 | 1 | |
| On april 27, 2008 my car's front left side spring failed when driving back home at a speed of 30 mph. if i had been driving on the freeway, i may have lost control and got into an accident. when the perch ripped off, it sounds like my wheel came off. the steering was jammed and i pulled over to the shoulder and found the spring on the pavement. on may 3, 2008 i drove to nearest auto shop which is about 2 miles away and paid $80 for an initial check up and they found out that they couldn't fix it. the spring perch rusted away and broke. i complained with mercedes benz usa and i did not get any answer from them. it's been in my garage for five months. *tr | |||
| 08/27/2007 | 120000 | 1 | 12/01/2004 |
| Tl*the contact owns a 1999 mercedes benz e class. on august 27, 2007, while driving 10 mph, the contact heard a loud clunking noise coming from the vehicle. he decelerated and noticed that the driver side hood appeared lower to the ground than the passenger side. he pulled over and noticed a coil spring rolling across the road. the vehicle was towed. he stated that he did not drive over anything that may have caused the failure. the dealer stated that the front spring perch mount was rusted and sheared off of the vehicle. the vehicle is not under warranty and has not been repaired. the current and failure mileages were 120,000. | |||
| 03/16/2006 | 94663 | 1 | 02/19/2006 |
| Purchased a used 1999 mercedes benz e300 turbo diesel end of feb 2006 with 92,494 miles from a jaguar/land rover dealer. traded in a 1985 mercedes benz 300 turbo diesel. brought car to the mechanic that does all my work to have all fluids changed and the car checked. mechanic called to recommend i not drive the car until the left front spring cap was replaced. i visited the mechanic and viewed the left front spring cap. when the mechanic put his finger on the left front spring cap his finger nail chipped off flakes of metal it was enough to convince me not to drive the car until it was repaired. my concern was that the left front wheel would come off and caused a serious accident including possible deaths if the spring cap parted and the spring came off at highway speeds. i paid my mechanic to install a new front spring cap to prevent a failure. i did not bring this to the jaguar/land rover's dealer or mercedes benz's attention because to my knowledge the car was not under warranty and i needed the car repaired so i could use it. latter review of the mercedes benz club of america web site forums showed that this is a common problem with the e300/320 mercedes benz as the body is the same (mercedes body designation is w210). *jb | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 6 | |||
| The radio, transmission, and the window regulator were inoperative. the air mass sensor was defective, the brake lamp had a faulty switch, and there was a noise in the drive line. scc *jb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CA | EL DORADO HILLS | 95762 | MERCEDES BENZ OF EL DORADO HILLS | 916-567-5100 |
| FL | SARASOTA | MERCEDES BENZ OF SARASOTA | 866-268-1814 | |
| MS | GULFPORT | BERT ALLEN MERCEDES | ||
| VA | CHANTILLY | 20151 | JAGUAR/LAND ROVER OF CHANTILLY, LLC | 703-679-4000 |