Mercedes Benz E Class 2002
Model E Class made in 2002 by Mercedes Benz got 8 consumer complains as well as 4 service bulletins. Consumer complaints with reference, among others things, to child seat and digital instrument panel. Technical service bulletines regarding electrical system and exterior lighting.
Model 2002
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 5410117 | 10/01/2004 | 10010822 | Consumer shutoff displayed in instrument cluster while driving. *tt | 12/14/2004 | |
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||||
| 2005070017 | 04/01/2006 | 2005070017 | 10016632 | The alternator regulator may fail to prevent voltage values ranging beyond the specified tolerance limits. *tt | 09/26/2005 |
| EXTERIOR LIGHTING - FOG LIGHTS | |||||
| 8210196 | 06/04/2008 | 8210196B | 10015377 | Revised repair procedure and additional applicable models. model 170, 202, 208 and 210 models. front fog lamp(s) inoperative. mercedes-benz. *tt model years: 1994-2004. updated 09/09/08. *pe | 07/15/2005 |
| STRUCTURE - BODY - TRUNK LID | |||||
| 885040 | 04/05/2005 | 10015071 | Trunk lid opens or closes too quickly while operating with remote trunk lid control button. *tt | 05/17/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| CHILD SEAT | |||
| 09/20/2006 | 35000 | 1 | 05/05/2002 |
| Dt*: the contact stated while driving 5 mph, the child was observed unlatching the lever and loosening the entire harness. the system used to secure the seat was a lap belt combination for a forward facing child seat. the contact alerted the manufacturer, but no resolution was provided. make: britax, model: marathon, model#e9l0627, dom: 05/12/05, *ak updated 10/18/2006 - the consumer's 21 month old child pulled back on the strap which caused the harness release lever to be depressed. the child's weight against the harness released the harness. *nm | |||
| DIGITAL INSTRUMENT PANEL | |||
| 03/10/2009 | 1 | ||
| The instrument cluster lighting is dimming to the point you have to squint to see the information. this requires focusing on the display for longer than a safe amount of time especially when you are driving. *tr | |||
| 12/25/2007 | 1 | 02/27/2007 | |
| Instrument cluster lighting faded to point of barely being able to see pixels in display.no temperature reading-no clock reading and speedometer is barely readable.manufacturer acknowledged fault on other mercedes models but not the e-class.don't drive car much at night because of barely readable display. *cn | |||
| SUSPENSION - FRONT | |||
| 05/24/2008 | 53000 | ||
| Front struts failed, air suspension (air leak) and wheels collapsed up into wheel wells. the front wheels could not be turned at all; if turned the tires would have rubbed on the wheel wells resulting in sudden deflation. this collapse occured after the car was parked in my garage following 140 miles of interstate driving. i believe the leak occured while i was driving as the computer indicated my mpg had dropped 2 mpg compared to earlier in the day. there were no replacement parts available in the u.s. (sent from germany), indicating either these never fail and therefore spares not needed or frequent failures resulted in lack of replacement parts. the really scary part is the thought of being unable to steer the vehicle when traveling at highway speeds. | |||
| TIRES - SIDEWALL | |||
| 02/17/2006 | 10000 | 4 | 11/01/2001 |
| 1. hit pothole on side of road while traveling approx 10 mph. 2. flat tire 3. replace tire. this is the fourth incident in 5 years. two different tire manufactures involved. failure is always sidewall integrity. failure is due to low profile (235/45z17) tires supplied with car. no other wheel/tire combination available due to large brakes. *nm | |||
| VISIBILITY | |||
| 10/05/2007 | 50023 | 2 | 09/23/2001 |
| Faulty cover on illuminated vanity mirror: 1. the design of the cover for the illuminated vanity mirror on the mercedes benz 2002 e320 is faulty leading to the cover breaking off easily during normal use. the danger created by the breaking off of the cover is that when the sun visor is pulled down to protect against sun glare, the exposed mirror creates a dangerous distraction to the driver. after conducting limited research on the subject, it appears that this problem with the illuminated vanity mirror cover breaking off is widespread and affects all automobiles that utilize this sun visor with the illuminated vanity mirror and cover design. mercedes benz has not issued a recall on this faulty product and replacement of the broken covers is left to the automobile owners and their cost. *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 12/23/2005 | 39410 | 1 | 12/22/2001 |
| Right rear window motor replaced. window had been lowered and raised approx. four times since car was purchased new in 2002. *jb | |||
| WHEELS - RIM | |||
| 02/17/2006 | 10000 | 4 | 11/01/2001 |
| 1. hit pothole on side of road while traveling approx 10 mph. 2. flat tire 3. replace tire. this is the fourth incident in 5 years. two different tire manufactures involved. failure is always sidewall integrity. failure is due to low profile (235/45z17) tires supplied with car. no other wheel/tire combination available due to large brakes. *nm | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| AL | HOOVER | 35244 | CROWN AUTOMOBILE | 1-800-476-4669 |
| CA | NEWPORT BEACH | 92660 | FLETCHER JONES | 949-718-3200 |
| NJ | MORRISTOWN | MB OF MORRISTOWN |