Country Coach Intrigue 2002
Model Intrigue made in 2002 by Country Coach got 10 consumer complains, 1 investigation there are 5 recalls as well as 1 service bulletin. Consumer complaints with reference, among others things, to electrical system, engine and engine cooling and equipment. Technical service bulletines regarding electrical system. The car had one investigation (visibility). There were some recalls concerningequipment, service brakes, air and vehicle speed control.
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT - RECREATIONAL VEHICLE | ||||||||||||||||
| 03V109000 | COUNTRY COACH INC | from 01/01/2001 to 12/01/2003 | V (Vehicle) | 485 | MFR | COUNTRY COACH INC | 03/26/2003 | 03/28/2003 | ||||||||
| Defect Summary | On certain motorhomes equipped with international thermal research (itr)hurricane hot water heaters, the electronic control board may adversely affect safety features in some of the systems protecting against overheating and potential fire situation. | |||||||||||||||
| Consequence Summary | If the safety features do not shut down properly, the heating system can continue heating, possibly resulting in a fire. | |||||||||||||||
| Corrective Summary | The defective electronic control board will be replaced. in the meantime, customers should turn the system off using the master on/off switch located on the side of the electronic control box which is adjacent to the heater. owners who take their motorhomes to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact itr at 1-800-755-1272 or country coach at 1-800-547-8015. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| 07V031000 | COUNTRY COACH INC | V (Vehicle) | 2406 | 03/19/2007 | MFR | COUNTRY COACH INC | 02/01/2007 | 02/06/2007 | ||||||||
| Defect Summary | Certain motor homes equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in the boiler tube. pressurized coolant solution could be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | Release of coolant under certain conditions could ignite and result in a fire. | |||||||||||||||
| Corrective Summary | Country coach will be working with dometic in order to repair these refrigerators (please see 06e076). a secondary burner housing will be installed free of charge. the recall began on march 28, 2007. owners may contact dometic/stericycle at 1-888-446-5157 or country coach at 1-800-452-8015. | |||||||||||||||
| Notes | Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
| SERVICE BRAKES, AIR - SUPPLY - COMPRESSOR | ||||||||||||||||
| 01V111002 | COUNTRY COACH INC | from 10/01/1999 to 03/31/2001 | V (Vehicle) | 667 | MFR | COUNTRY COACH INC | 06/26/2001 | 07/03/2001 | ||||||||
| Defect Summary | Vehicle description: motor homes equipped with cummins isc and isl diesel engines. the internal front bushing can spin, causing damage to the air compressor, and possibly to the spindle drive at the rear face of the air compressor which is used to provide power to the vehicle hydraulic pump. failure of the air compressor's spindle drive could lead to loss of power assist if the hydraulic pump ceases to operate. | |||||||||||||||
| Consequence Summary | Without power assist, the vehicle becomes very difficult to turn and could possibly result in a vehicle crash. | |||||||||||||||
| Corrective Summary | Cummins will notify country coach customers and replace the air compressor free of charge. owner notification began march 30, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact cummins customer assistance center 1-800-343-7357. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||||||||||||
| 01V322003 | COUNTRY COACH INC | from 06/25/2001 to 10/24/2001 | V (Vehicle) | 194 | 12/03/2001 | MFR | COUNTRY COACH INC | 11/26/2001 | 12/04/2001 | |||||||
| Defect Summary | Vehicle description: motor homes equipped with electronic throttle control/accelerator pedals supplied by williams controls industries. the weld attaching the clevis to the plate has insufficient penetration and could allow the clevis to separate from the plate. | |||||||||||||||
| Consequence Summary | If the clevis separated from the plate while the vehicle was in use, the vehicle would return to idle, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace these pedals. owner notification is expected to begin during december 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact country coach at 1-800-452-8015. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| VISIBILITY - WINDSHIELD WIPER/WASHER | ||||||||||||||||
| 01V358000 | COUNTRY COACH INC | from 03/29/2001 to 04/20/2001 | V (Vehicle) | 21 | 12/03/2001 | MFR | COUNTRY COACH INC | 11/23/2001 | 12/04/2001 | |||||||
| Defect Summary | Vehicle description: motor homes. the windshield wipers equipped with the smartwheel option were improperly grounded. the improper ground causes the wiper motors and blades to periodically stop when the motor home is in transit at freeway speeds. | |||||||||||||||
| Consequence Summary | Failure of the windshield wiper motors to work could lead to loss of visibility during critical periods when wipers are necessary, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will correctly ground the windshield wiper motor case. owner notification began december 3, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact country coach at 1-800-452-8015. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 02038 | 01/01/2004 | 10006946 | Diagnostic trouble code b1000. *mr | 05/20/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY | ||||||
| SQ01013 | COUNTRY COACH INC | 11/23/2001 | 12/13/2001 | INOPERATIVE WINDSHIELD WIPERS | ||
| Alleged that the sindshield wiper system fails due to an improperly grounded electrical circuit.this condition could result in inoperative windshield wipers with no advance warning. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 05/10/2002 | 200 | 365 | 03/10/2002 |
| Odi id number : 10018204 is incorrect and no paperwork has arrived for me to sign or edit- this is a life threatening condition that puts all drivers and nearby cars etc. at risk. complant should read:while driving the carbon monoxide alarm activated due the carbon monoxide in the coach produced by the refrigerator. the dealer inspected the vehicle and could duplicate the problem. to date the dealer and factory have been unable to fix the problem. co enters the coach while driving and refrigerator is running on lp gas. if stopped for night sleeping the coach fills with co if dinning area slide is not in the out position, and the coach is not pluged into ac power. this condition will kill... falling asleep as the wheel of a 33000lb motor coach due to co gas is not a safe way to drive or going to sleep wondering if you will be gased and never wakeup is no way to live. i think this should be at the top of your list for issues before the summer rv season kills. country coach told us to disconect the co detector and bring the coach in for repair. issue remained for one full year that included two trips to the factory in or for factory repair and two trips to independent dealers, and now it is sitting at the selling dealer waiting for? put some one on this asap. | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 03/18/2002 | 200 | 3 | 03/10/2002 |
| This complaint called in as odi id number: 10018202. complaint the electric steps extended while the vehicle was in motion. the dealer replaced the computer.additional data: 1st event, 2 weeks after delivery, may 2002. random opening of the steps while driving in reno on street, step out light came on and i heard step move, i swerved just in time avoided hitting reno policeman standing at sidewalk edge. as pasted the step moved back in. he was saved. (luckily) my wife witnessed the event. i spent time on country coachs help line asking what to do to fix it. i was told, adjust the switch at the back of the step assembly . support felt this was easy fix so i did it. other i took the spotlight, the coach ended up at the factory; the fac tory was asked to verify my fix. they reported verbally that all the settings where verified. no problems found. events continued to randomly, long intervals 1000 to 5000 miles. finally events seemed to stop. coach left in december 02 at country coach for service, had not had any repeats for a long time. we picked up the coach at the factory. we drove about 300-400 miles, the steps developed a mind of their own. the dash light no longer indicated the step was out. the steps randomly moved in and out. after some close calls during the christmas 02 holiday, contacted country coach. told take coach into service locally, local service company the step was uncontrollably opening and closing on its own. the shop personnel saw it first hand. after emails requesting country coach assume liability and assure me that the coach was safe. i picked it up and tryed to use the coach. the fix that the dealer installed at my insistence was a replacement computer. this could be a life-threatening event for both cars and pedestrians near the coach stairs. cannot tell if this was fixed or if the issue is still present. this issue should be investigated before the summer rv season to prevent death or injury. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 05/10/2002 | 200 | 365 | 03/10/2002 |
| Odi id number : 10018204 is incorrect and no paperwork has arrived for me to sign or edit- this is a life threatening condition that puts all drivers and nearby cars etc. at risk. complant should read:while driving the carbon monoxide alarm activated due the carbon monoxide in the coach produced by the refrigerator. the dealer inspected the vehicle and could duplicate the problem. to date the dealer and factory have been unable to fix the problem. co enters the coach while driving and refrigerator is running on lp gas. if stopped for night sleeping the coach fills with co if dinning area slide is not in the out position, and the coach is not pluged into ac power. this condition will kill... falling asleep as the wheel of a 33000lb motor coach due to co gas is not a safe way to drive or going to sleep wondering if you will be gased and never wakeup is no way to live. i think this should be at the top of your list for issues before the summer rv season kills. country coach told us to disconect the co detector and bring the coach in for repair. issue remained for one full year that included two trips to the factory in or for factory repair and two trips to independent dealers, and now it is sitting at the selling dealer waiting for? put some one on this asap. | |||
| EQUIPMENT | |||
| 05/05/2003 | |||
| The electric steps extended while the vehicle was in motion. the dealer replaced the computer. *nlm | |||
| FUEL SYSTEM, OTHER | |||
| 05/10/2002 | 200 | 365 | 03/10/2002 |
| Odi id number : 10018204 is incorrect and no paperwork has arrived for me to sign or edit- this is a life threatening condition that puts all drivers and nearby cars etc. at risk. complant should read:while driving the carbon monoxide alarm activated due the carbon monoxide in the coach produced by the refrigerator. the dealer inspected the vehicle and could duplicate the problem. to date the dealer and factory have been unable to fix the problem. co enters the coach while driving and refrigerator is running on lp gas. if stopped for night sleeping the coach fills with co if dinning area slide is not in the out position, and the coach is not pluged into ac power. this condition will kill... falling asleep as the wheel of a 33000lb motor coach due to co gas is not a safe way to drive or going to sleep wondering if you will be gased and never wakeup is no way to live. i think this should be at the top of your list for issues before the summer rv season kills. country coach told us to disconect the co detector and bring the coach in for repair. issue remained for one full year that included two trips to the factory in or for factory repair and two trips to independent dealers, and now it is sitting at the selling dealer waiting for? put some one on this asap. | |||
| OTHER | |||
| 03/18/2002 | 200 | 3 | 03/10/2002 |
| This complaint called in as odi id number: 10018202. complaint the electric steps extended while the vehicle was in motion. the dealer replaced the computer.additional data: 1st event, 2 weeks after delivery, may 2002. random opening of the steps while driving in reno on street, step out light came on and i heard step move, i swerved just in time avoided hitting reno policeman standing at sidewalk edge. as pasted the step moved back in. he was saved. (luckily) my wife witnessed the event. i spent time on country coachs help line asking what to do to fix it. i was told, adjust the switch at the back of the step assembly . support felt this was easy fix so i did it. other i took the spotlight, the coach ended up at the factory; the fac tory was asked to verify my fix. they reported verbally that all the settings where verified. no problems found. events continued to randomly, long intervals 1000 to 5000 miles. finally events seemed to stop. coach left in december 02 at country coach for service, had not had any repeats for a long time. we picked up the coach at the factory. we drove about 300-400 miles, the steps developed a mind of their own. the dash light no longer indicated the step was out. the steps randomly moved in and out. after some close calls during the christmas 02 holiday, contacted country coach. told take coach into service locally, local service company the step was uncontrollably opening and closing on its own. the shop personnel saw it first hand. after emails requesting country coach assume liability and assure me that the coach was safe. i picked it up and tryed to use the coach. the fix that the dealer installed at my insistence was a replacement computer. this could be a life-threatening event for both cars and pedestrians near the coach stairs. cannot tell if this was fixed or if the issue is still present. this issue should be investigated before the summer rv season to prevent death or injury. | |||
| 05/10/2002 | 200 | 365 | 03/10/2002 |
| Odi id number : 10018204 is incorrect and no paperwork has arrived for me to sign or edit- this is a life threatening condition that puts all drivers and nearby cars etc. at risk. complant should read:while driving the carbon monoxide alarm activated due the carbon monoxide in the coach produced by the refrigerator. the dealer inspected the vehicle and could duplicate the problem. to date the dealer and factory have been unable to fix the problem. co enters the coach while driving and refrigerator is running on lp gas. if stopped for night sleeping the coach fills with co if dinning area slide is not in the out position, and the coach is not pluged into ac power. this condition will kill... falling asleep as the wheel of a 33000lb motor coach due to co gas is not a safe way to drive or going to sleep wondering if you will be gased and never wakeup is no way to live. i think this should be at the top of your list for issues before the summer rv season kills. country coach told us to disconect the co detector and bring the coach in for repair. issue remained for one full year that included two trips to the factory in or for factory repair and two trips to independent dealers, and now it is sitting at the selling dealer waiting for? put some one on this asap. | |||
| 05/05/2003 | |||
| While driving the carbon monoxide alarm activated due the carbon monoxide produced by the refrigerator. the dealer inspected the vehicle but could not duplicated or correct the problem. *nlm | |||
| STRUCTURE - BODY - DOOR | |||
| 03/18/2002 | 200 | 3 | 03/10/2002 |
| This complaint called in as odi id number: 10018202. complaint the electric steps extended while the vehicle was in motion. the dealer replaced the computer.additional data: 1st event, 2 weeks after delivery, may 2002. random opening of the steps while driving in reno on street, step out light came on and i heard step move, i swerved just in time avoided hitting reno policeman standing at sidewalk edge. as pasted the step moved back in. he was saved. (luckily) my wife witnessed the event. i spent time on country coachs help line asking what to do to fix it. i was told, adjust the switch at the back of the step assembly . support felt this was easy fix so i did it. other i took the spotlight, the coach ended up at the factory; the fac tory was asked to verify my fix. they reported verbally that all the settings where verified. no problems found. events continued to randomly, long intervals 1000 to 5000 miles. finally events seemed to stop. coach left in december 02 at country coach for service, had not had any repeats for a long time. we picked up the coach at the factory. we drove about 300-400 miles, the steps developed a mind of their own. the dash light no longer indicated the step was out. the steps randomly moved in and out. after some close calls during the christmas 02 holiday, contacted country coach. told take coach into service locally, local service company the step was uncontrollably opening and closing on its own. the shop personnel saw it first hand. after emails requesting country coach assume liability and assure me that the coach was safe. i picked it up and tryed to use the coach. the fix that the dealer installed at my insistence was a replacement computer. this could be a life-threatening event for both cars and pedestrians near the coach stairs. cannot tell if this was fixed or if the issue is still present. this issue should be investigated before the summer rv season to prevent death or injury. | |||
| TIRES | |||
| 02/21/2006 | 1 | ||
| I purchased used a 40' class a motorhome from dealer in tuscon, az.. before picking it up, i inquired from the service manager the date of the tires manufacture. the tires were 8 years old. i asked that he replace those old 12r22.5 tires with new tires at my expense. when i picked up the coach in tuscon from the dealer, i noticed that the tires installed were 11r22.5. i questioned the service manager about the size and he told me that michelin did not manufacture a 12r22.5 tire any more and that the 11r22.5 are the same weight rating(wrong). i bought that story. since then i had the tires checked by a tire company in my area and was informed those 11r22.5 tires were inadequate and should be changed to the correct size for my motorhome. i just finished a phone call to michelin tire(the new tires on my mh) and was told that i need to replace asap the smaller size tire for the correct size and tire load for this motorhome. my question is what recourse do i have to get these replaced by the dealer/ service center that i bought the motorhome from? any help would be much appreciated. sincerely, mike blurton aloha. *tr | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CA | GILORY | 95020 | GUARANTY RV CENTER | 800-274-3980 |