Keystone Montana 2002
Model Montana made in 2002 by Keystone got 12 consumer complains as well as 2 recalls. Consumer complaints with reference, among others things, to equipment and power train. There was one recall concerning equipment .
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT | ||||||||||||||||
| 10V521000 | KEYSTONE RV COMPANY | from 01/05/2001 to 05/28/2004 | V (Vehicle) | 5633 | 01/28/2011 | ODI | KEYSTONE RV COMPANY | 10/27/2010 | 10/28/2010 | |||||||
| Defect Summary | Keystone is recalling certain recreational vehicles equipped with dimplex electraflame, symphony, or optiflame branded electric fireplaces, stoves, and fireplace inserts. the plug in remote control receiver for the fireplace can overheat. | |||||||||||||||
| Consequence Summary | An overheated receiver could cause a fire. | |||||||||||||||
| Corrective Summary | Keystone is working with dimplex and dimplex will provide owners a free replacement plug-in remote control kit. the safety recall began on january 28, 2011. owners may contact dimplex north america customer service at 1-888-346-7539. | |||||||||||||||
| Notes | Keystone safety recall no. 10-151.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| EQUIPMENT - RECREATIONAL VEHICLE | ||||||||||||||||
| 07V134000 | KEYSTONE RV COMPANY | from 04/01/1997 to 12/31/2003 | V (Vehicle) | 122162 | 02/18/2008 | MFR | KEYSTONE RV COMPANY | 03/22/2007 | 03/23/2007 | |||||||
| Defect Summary | Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | This could result in a fire. | |||||||||||||||
| Corrective Summary | Keystone rv will be working with dometic in order to repair these refrigerators (please see 06e076). dometic will repair these refrigerators by installing a secondary burner housing and thermal fuses free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or keystone rv at 574-535-2100. | |||||||||||||||
| Notes | Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT - RECREATIONAL VEHICLE | |||
| 08/31/2009 | 1 | 12/01/2002 | |
| 2002 keystone montana. consumer writes regarding defective domestic refrigerator and recall notice. *tgw the consumer stated the rv caught on fire due to the defective refrigerator. the consumer stated he never received a recall notice. the consumer was informed that a recall notice had been sent to his residence. however, the consumer stated he moved from that address which is now a rental property. *jb | |||
| 04/10/2008 | 1 | ||
| Tl*the contact owns a dometic refrigerator, model rm2852. the contact received a recall notice for nhtsa campaign id number 06e076000 (equipment:recreational vehicle) on march 11, 2008. the noticed indicated the risk of a potential fire hazard. he took the vehicle to the dealer to have the recall repair performed in april of 2008; however, the dealer refused and stated that the repairs stopped on april 1, 2008. the service manager at the dealer informed the contact that he was the fourth consumer that was denied the repair. the contact consulted the manufacturer several times, but was put off and not assisted. the contact referenced manufacturer number 22485147. there had been no failure to date. updated 07/16/08*lj the consumer stated the boiler was defective. updated 07/16/08 | |||
| 04/25/2007 | 1 | ||
| Tl*the contact owns a dometic refrigerator, model rm2852. the refrigerator was serviced for nhtsa recall # 06e076000 (equipment:recreational vehicle). the vehicle was taken to the dealer for the repair who charged $149.33 for labor. the work order specifically stated, performed recall work and no other work was authorized. the purchase date was unknown. the consumer provided a copy of the invoice for repair. updated 07/05/07 *tr | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 04/15/2007 | 3 | 06/11/2002 | |
| Spindle bent, causing brakes to stick. had to replace axle. did have an axle. *ak | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/15/2007 | 3 | 06/11/2002 | |
| Spindle bent, causing brakes to stick. had to replace axle. did have an axle. *ak | |||
| STEERING - LINKAGES - KNUCKLE - SPINDLE - ARM | |||
| 04/15/2007 | 3 | 06/11/2002 | |
| Spindle bent, causing brakes to stick. had to replace axle. did have an axle. *ak | |||
| STRUCTURE | |||
| 08/01/2008 | 1 | ||
| I have a 2002 keystone montana fifth wheel rv. last year i took it in the shop because my slideout was moving when it was hooked to the tow vehicle. long story short, it has been in the shop four times and their are still problems with the frame. the problem is the welds keep breaking on the frame. the shop told me i was lucky, that with the way the welds are breaking, the whole unit could have fallen apart or off the frame while on the highway. still not sure how to fix this. there were no incidents caused the failure. so far it has cost close to $8000.00 in repairs and it still breaks. upon googling this problem, there are many hits where all state the same problem. the problem is the frame is too weak to support the trailer's weight. my repair shop called me and said they have another keystone trailer that just came in for the same problem. what are the chances in a small town for that to happen? on a side note, i had problems with the tires, they kept blowing. i notice many many rv manufactures put tires on with minimal clearance for the weight of the trailer, and also put axles that are barely rated for the trailers as well. you put a pillow in the trailer and you are over your axle and tire weight rating. i installed tires of the next load rating up and have not had a single problem. i had the same problem with the tires on my previous trailer, a nuwa fifth wheel. they kept blowing and finally i replaced them all with the next size up. this problem truly is a road hazard, having a blow out on a rv going 65mph on the freeway. also, the problem of having the trailer falling off a failed frame while traveling on the freeway. *tr | |||
| 06/06/2008 | 3000 | 1 | |
| Tl*the contact owns a 2002 keystone montana. the contact stated that the fiber glass had a crack caused by the flexing of the hitch, which could not support the trailer. he has experienced multiple failures with the hydraulic and stated that the vehicle was designed poorly. the manufacturer stated that the vehicle was out of warranty and could not make any repairs. there was no crack at the time of the purchase. the failure mileage was 3,000. updated 02-18-09 *bf updated 02/18/09. *jb | |||
| SUSPENSION | |||
| 01/01/2008 | 3000 | ||
| Tl*the contact owns a 2002 keystone montana, model number 2955rl. the axle has a defect that is wearing the tires. in october of 2007, the contact placed new tires on the trailer. in january of 2008, the tires had to be replaced. he will take the trailer to the dealer for a diagnosis. the current and failure mileages were 3,000. | |||
| TRAILER HITCHES | |||
| 06/06/2008 | 3000 | 1 | |
| Tl*the contact owns a 2002 keystone montana. the contact stated that the fiber glass had a crack caused by the flexing of the hitch, which could not support the trailer. he has experienced multiple failures with the hydraulic and stated that the vehicle was designed poorly. the manufacturer stated that the vehicle was out of warranty and could not make any repairs. there was no crack at the time of the purchase. the failure mileage was 3,000. updated 02-18-09 *bf updated 02/18/09. *jb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| AZ | SURPRISE | 85374 | ORANGEWOOD RV | 623-974-3000 |
| NM | ALBUQUERQUE | 87123 | ACTION TRAILER | 505-294-1654 |