Keystone Cougar 2004
Model Cougar made in 2004 by Keystone got 26 consumer complains as well as 2 recalls. Consumer complaints with reference, among others things, to electrical system and equipment. There was one recall concerning equipment .
Model 2004
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT - RECREATIONAL VEHICLE | ||||||||||||||||
| 07V134000 | KEYSTONE RV COMPANY | from 04/01/1997 to 12/31/2003 | V (Vehicle) | 122162 | 02/18/2008 | MFR | KEYSTONE RV COMPANY | 03/22/2007 | 03/23/2007 | |||||||
| Defect Summary | Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | This could result in a fire. | |||||||||||||||
| Corrective Summary | Keystone rv will be working with dometic in order to repair these refrigerators (please see 06e076). dometic will repair these refrigerators by installing a secondary burner housing and thermal fuses free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or keystone rv at 574-535-2100. | |||||||||||||||
| Notes | Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| 08V325000 | KEYSTONE RV COMPANY | from 06/01/2003 to 04/30/2007 | V (Vehicle) | 161250 | 09/30/2008 | ODI | KEYSTONE RV COMPANY | 07/17/2008 | 07/17/2008 | |||||||
| Defect Summary | Keystone is recalling 161,250 my 2004-2007 fifth wheel and travel trailers equipped with a two-door refrigerator manufactured by the dometic corporation. the refrigerator may have a defect in the boiler tube. pressurized coolant solution could be released into an area where an ignition source (gas flame) is present. | |||||||||||||||
| Consequence Summary | If this solution is exposed to an ignition source under certain specific circumstances, it can result in a vehicle fire. | |||||||||||||||
| Corrective Summary | Keystone is working with dometic to repair these refrigerators (please see 08e032). dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. owners may contact dometic/stericycle at 1-888-446-5157 or keystone at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone recall no. 08-111.customers may also contact the national highway traffic safety administration | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM - WIRING | |||
| 01/06/2007 | 0 | 1 | 09/05/2006 |
| While operation of the lippert slideout in our '04 keystone 285efs fifth wheel, the slide stopped. upon investigation (following wires, checking fuse, contacts, etc.) i found burnt out and melted wire nuts directly behind the fuse panel lying in sawdust. the wires are 10 gauge (30 amp). one stripped end was an inch in length while the other was less than 1/16. these wires provide full 12 volt amperage to operate the slideout. this way of stripping wires for wire nut attachment is not prudent for a safe electrical connection and is extremely dangerous. i would believe that keystone should use barrel connectors for this extreme amperage and not plastic wire-nuts with improperly stripped wires. there's members on the keystone rv camping group sight that have also experienced this type of burn-out. this can and could have been deadly. the 30 amp breaker never tripped. i also took pictures. *nm | |||
| EQUIPMENT | |||
| 06/14/2009 | |||
| Dometic refrigerator model# rm2662 | |||
| EQUIPMENT - RECREATIONAL VEHICLE | |||
| 03/04/2009 | 1 | ||
| Own 2004 keystone / cougar 5 th wheel camper, it has a dometic refrigatorthat has been recalled. model #rm2652 s/n 32103795. this unit can have fatigue crack in the boiler tube which can cause a fire. they want to install a partial fix to the unit. they do not want to fix the boiler tube if it is out of the warranty. i just got the recall notice in march of 2009. they told the authorized service agent that dometic stopped fixing the fatigue crack in 2008. now that the unit is not in warranty any longer they do not want too fix the problem. *tr | |||
| 10/01/2004 | 1000 | 1 | |
| The electric glide out mechanism was located on the outside of the frame. this takes the clearance from the tires when the fifth wheel is turning. the tire rubbed against the mechanism and caused them to wear prematurely, which could result in a blow out. also, no chains can be put on tires because there is no space for them. chains is needed and required by law for driving in bad whether. the glide out manufacturer removed the mechanism from the outside of the fifth-wheel and put it in on the inside, which corrected the problem. this problem is on all fifth-wheel and trailers. *jb consumer feels should be recalled becaused of tires on left side rubbing on slideout system placed on outside of frame. *bf *nm | |||
| STRUCTURE | |||
| 07/31/2007 | 5 | ||
| We purchased our 2004 keystone cougar travel trailer in feb 2005 from the original owner who had only used it on a 200 mile trip once as his wife had taken ill and he couldn't use it any longer. in apr/may of 2006 we went on a cross country trip. we had a blowout the 1st day out on i-75 near the north marion county line. we then had another blowout as we entered ca on i-8. our 3rd blowout came on our return trip on i-10 in la. all three tires were mission radials that came new on the rv from the manufacturer and caused fender damage. on may 31, 2007 we again went on another cross country trip. on the 1st day out on i-10 near spanish fort, al we again had a blow out of another mission radial tire ( original spare which was inside the garage area of our travel trailer out of the elements until april of 2006) causing fender and under carriage damage. on our return trip we had another blow out on july 31st, this time of a carlisle radial tire which was a replacement of our 1st blowout in apr 2006. this tire , as all the others had even tire wear with plenty of tread wear left at time of blow out. these tires were properly inflated to 60 to 65 lbs each. both sides of our travel trailer incurred fender damage and under carriage damage from these blow outs this year. i have not repaired the damage this year. i do not have an of the mission tires in my possession, but i do have the carlisle tire in my possession which shows the steel belts coming through the tread in only one area as the tire did not come apart completely as the mission tires did. i feel there may be a safety problem with this model travel trailer as there are two different tire manufacturers of the tires in my case. *tr updated 09/05/07 *tr | |||
| SUSPENSION | |||
| 04/21/2008 | 7000 | 1 | |
| Faulty shackles and 2 bent axles on 2004 keystone cougar fifth wheel caused tires excessive wear to core. one tire blew out. less than 7000 long distance miles on camper. weight was 2000 lbs under limit of 10,000 lbs. keystone claims no recall and no responsibility, with no explanation as to why this would occur. others like us are expressing safety concern over the internet. *tr | |||
| TIRES | |||
| 07/05/2009 | 80 | 1 | |
| Multiple tire blow outs less than 5000 miles with the first one, less than 80 miles with the replacement (spare never used always maintained) which then caused a third tire to strip. all of this within one trip with our rv that is just 5yrs old. we purchased it brand new and since he was a truck driver, he always did inspections before each trip checking tires, pressure, wear etc. our tires were virtually barely worn when this occurred and looked brand new. we were fortunate that the first blow out happened as we arrived at our location, the second blew traveling 60mph on a flat highway that we were able to stop abruptly before the third tire actually burst. we only ended up with minimal damage to our rv, however i was highly concerned about the incidents and when searching online the dozens of complaints with regards to these same tires. i was unable to locate this tire on this website specifically, they read mission load max radial st 225/75r15 load range d made in taiwan. *tr | |||
| 06/28/2009 | 1 | ||
| I have a 2004 keystone cougar 31qbhs travel trailer. i bought it used about 2 years ago. it had new tires on it when i bought it. on our second trip out (i check air pressure before leaving each time) i blew a tire. it has the discount tire - carlisle maxxus trailer tire - heaviest rated trailer tire i could get from them) it blew a tire within 45 miles of the house. our third trip out we blew another tire. i went back to discount and they replaced all tires. on a trip this past weekend another tire separated and went flat. another blew out on the return trip and another separated. i have someone where i store my trailer, that has an identical cougar and likewise has continual blowouts and tire problems. looking on the web i see numerous problems reported on keystone cougar tire problems. this has to be a trailer design issue as i do not see how that many people can be having tire problems. in all my years of pulling farm trailers, horse trailers and travel trailers i have never had but a few blowouts and never over and over and over on the same vehicle. *tr | |||
| 04/21/2008 | 7000 | 1 | |
| Faulty shackles and 2 bent axles on 2004 keystone cougar fifth wheel caused tires excessive wear to core. one tire blew out. less than 7000 long distance miles on camper. weight was 2000 lbs under limit of 10,000 lbs. keystone claims no recall and no responsibility, with no explanation as to why this would occur. others like us are expressing safety concern over the internet. *tr | |||
| 11/22/2007 | 1 | 06/17/2007 | |
| While driving on i26 w, mission tire blowup on our rv causing an expensive damage to out 5th wheel. do to relatively low speed and where it happened there was no serious accident or injuries. the tires on the rv are properly inflated and new with only 2500 on them. *tr | |||
| 07/31/2007 | 5 | ||
| We purchased our 2004 keystone cougar travel trailer in feb 2005 from the original owner who had only used it on a 200 mile trip once as his wife had taken ill and he couldn't use it any longer. in apr/may of 2006 we went on a cross country trip. we had a blowout the 1st day out on i-75 near the north marion county line. we then had another blowout as we entered ca on i-8. our 3rd blowout came on our return trip on i-10 in la. all three tires were mission radials that came new on the rv from the manufacturer and caused fender damage. on may 31, 2007 we again went on another cross country trip. on the 1st day out on i-10 near spanish fort, al we again had a blow out of another mission radial tire ( original spare which was inside the garage area of our travel trailer out of the elements until april of 2006) causing fender and under carriage damage. on our return trip we had another blow out on july 31st, this time of a carlisle radial tire which was a replacement of our 1st blowout in apr 2006. this tire , as all the others had even tire wear with plenty of tread wear left at time of blow out. these tires were properly inflated to 60 to 65 lbs each. both sides of our travel trailer incurred fender damage and under carriage damage from these blow outs this year. i have not repaired the damage this year. i do not have an of the mission tires in my possession, but i do have the carlisle tire in my possession which shows the steel belts coming through the tread in only one area as the tire did not come apart completely as the mission tires did. i feel there may be a safety problem with this model travel trailer as there are two different tire manufacturers of the tires in my case. *tr updated 09/05/07 *tr | |||
| 08/12/2007 | 5 | 04/02/2005 | |
| I purchased a 2004 cougar 5th wheel made by keystone rv in april of 2005 from a local dealer. since then we have taken two long trips (over 500 miles) and each time have had multiple blow-outs (2 on the first trip and 3 this last trip). thus, i have had to replace all five tires that came with the unit with brand-new tires. all of the blow-outs have occurred on public highways doing 60mph and there was no warning nor could i feel that a tire had gone. fortunately either i noticed smoke in my side mirrors or a passerby has alerted me to the failed tire. i always ensure proper tire inflation before towing and carry an air compressor with me. thus, i don't see that i could have done anything different to prevent these tire failures. this is the third trailer that i've owned and the only one that has had these tire failures and been unsafe to tow. in fact, the last blow-out did some undercarriage and wiring harness damage as the tread wrapped around the axel. *tr | |||
| 10/12/2006 | 4 | 04/27/2004 | |
| Incident description: we purchased a new 2004 keystone cougar travel trailer that i say have extremely dangerous tires on it. we had one blow out on a long trip last year, and this fall we had two more blow out on two separate occasions and all three did (each case) about $1500.00 in damage to the trailer. the first one, there was nothing left to the tire when we got stopped. the second was shredded too. the third was starting to come apart, and the fourth one i took of the when and was starting to separate inside the tire. the brand name is mission. made in taiwan # st 225/75/r15 load range d, tubeless. number on the tire is a phone number, 800-227-8925. these tire have cost me thousands of dollars in trailer repairs from the damage they did blowing out. i demand that something be done. can you tell me if anyone else has had trouble? i do have two of the ones left for proof. *jb | |||
| 05/25/2006 | 4 | 07/31/2004 | |
| Tireco (mission tires) came stock on a new 2004 cougar rv trailer and we've had 4 blowouts out of the 5 stock tires within a short period of time. currently filing complaint with company - extensive damage to the rv and extreme potential damage to lives. during internet search, found numerous similar problems with many consumers and would like to know why these tires are being recalled. *nm | |||
| 04/29/2006 | 2 | ||
| On a recent vacation we experienced one instance of tread separation causing damage to the side of our 2004 cougar by keystone fifth wheel and another incident of sidewall blowout causing damage to the opposite side. the tires had been properly maintained and had 5000 miles on them. they were mission brand tires. the first tire had so little left that we did not save it but we did save the second tire. my geico insurance adjuster looked at it and believed it to be defective and asked me to call the rv dealer where we purchased it to see if there had been any reported incidents concerning the mission brand tires that came on the rig. my husband did so and was told by a manager that this was the first that he knew of. after that i went on the internet and typed in mission tires and printed out 20 pages of complaints about damage to keystone rv's with these tires. so keystone knows about it as well as the dealer that sold it to us. keystone has knowingly not recalled a product that is an extremely dangerous one that could result in serious injury or death. the mission tire company also was notified numerous times by many of these complainants. it is an absolute outrage that both the keystone rv company and the mission tire company have ignored something so serious. and it was also an outrage that the rv dealer lied to us about knowing nothing about this. are they waiting for someone to be killed before they address this? *nm | |||
| 06/02/2005 | 1 | 12/01/2004 | |
| Dt: the contact's vehicle had two tire blow outs in two days. the first one was on 6-01-05, and the second one on 6-02-05; both while driving on i-45. the contact sent 4 tires back to the tire company, and they determined there was a defect in at least one of the tires. she did not notice any vibration or bulges in the tires. the psi on the tires was 50. there was only 8,000 miles on the tires. they were well maintained tires. the brand of the tire was mission, and they were on a cougar fifth wheel trailer. the first to blow was the right rear tire and it damaged the trailer. they were the original tires purchased with the trailer.*ak | |||
| 07/04/2005 | 65 | 1 | 01/23/2004 |
| While traveling w/b on route 50 in annapolis, maryland, we experienced a blown passenger side tire on our 2004 keystone cougar travel trailer. this blown tire, caused the trailer to fall on its side, come back up and jack knife into our suburban, causing a total loss to the cougar and over $11,000.00 in damage to our 2004 suburban. the trailer was only used for one season and the tires had approximately 1000 miles on them. we were traveling at approximately 65 mph at the time of the accident. the tire in question was a mission load max radial st225/75r15, unknown tire manufacturer. *nm | |||
| 05/13/2005 | 3 | ||
| (3 mission tire failures on 04 keystone cougar rv)may 13, weighed trailer at 7660, air at 60lbs, left on vacation. before noon tire exploded. was flagged over by wittnes who said tire went into a thousand pieces. only two beads left on wheel.july 2, on short run out of town, tire at 65lbs,blew but remained on wheel.separated from tread all around.i have this tire. i removed remaining mission tires and found one separating on inside. i have this tire.three out of the four on the ground failed in less than 8 thousand miles.they are mission load max,st 225/75r15. 2732503,2605, is stamped on sidewalls | |||
| 07/03/2005 | 12000 | 2 | 04/01/2004 |
| Dt: the contact stated vehicle had two tire blow outs, destroying the tires and damaging vehicle. the sidewall blew out. nothing was left except the rim. there was less than 12,000 miles on both tires located on a brand new vehicle. the weather was sunny, and the road conditions were normal. did not hit anything while traveling at 60-65 mph. the first tire blew on 7-1-05. it was the left leading tire in a dual axle tire. the second tire blew on july 3, 05. it was the right tire in a dual axle tire setup. the recommended psi is 65. the contact regularly serviced the tires, and did not notice any vibrating or abnormal bulging in the tires. he did not have any low tire lights on camper. *ak | |||
| 08/30/2004 | 2 | 02/09/2004 | |
| Dt: while inspecting the tires the consumer noticed a bubble in the right rear tire. the tire manufacturer replaced the tire for free. the tire had about 500 miles on it at time of the bulge. another tire on the front right side went bad, and showed tread separation. upon inspecting the tires, the owner noticed a steel belt coming through the tread. this tire has about 11000 miles on it. the vehicle and tires were inspected periodically. the tire manufacturer is mission. *ak mission trailer tires. *sc *jb | |||
| TIRES - SIDEWALL | |||
| 06/12/2005 | 3000 | 2 | 04/12/2004 |
| Dt: the consumer states that 5th wheel trailer tires completely fell apart on the road. the whole tread separated from the sidewall. the speed was 55-60 mph. these are mission tires that are manufactured in china by nangkung rubber tire company. the location on the trailer is the rear passenger side and the front passenger side. the consumer had two failures. the first time the tire failed it did $2,000 worth of property damage to the trailer. the time frame was within a month of each others separation. the consumer replaced 4 tires with goodyear tires. the consumer has done research on the web and found that there were many complaints about the tires. the website on rv.net requested that consumers contact nhtsa and listed the phone number for nhtsa. the tires had less than 3,000 miles on them. the tires were the original tires that came on the trailer. the trailer is a 2004 keystone cougar. *ak | |||
| TIRES - TREAD/BELT | |||
| 01/01/1901 | 2 | ||
| 2004 cougar 5th wheel had tire separation. customer states that the tire separation has occurred on two occasions. contact states her husband could control the vehicle when it happened while he was driving. *kb the second tire failure resulted in damage to the under carriage of the rv. on both tires, the tread pulled away from the tire which caused them to blow out. *jb | |||
| 07/27/2007 | 2 | ||
| Tire blowout. tread separation from ply causing property damage to our 5th wheel camper on july 27 2007. tires had less than 8,000 miles and were properly inflated. (tire inflation and walk around had been completed 60 miles prior to blow out) this was the second tire to fail on this camper. the first tire also had tread separation. dealer would not claim responsibility for first tire separation nor would keystone the manufacturer of the camper. we have not contacted the dealer regarding the second blow out. the manufacturer is mission made in taiwan and is not listed on the manufacturer list you provided. *jb | |||
| 09/17/2005 | 1 | 01/02/2004 | |
| Dt: 2004 keystone cougar. mission tires, st225/75r15. the consumer stated the driver's side rear tire separated with less than 5,000 miles while driving at 35 mph. the tire has not been inspected to see why this occurred. mission was sending him a new tire. this happened on september 17, 2005. it caused no property damage or accident. these were the original tires for the travel trailer.*ak | |||
| 12/30/2004 | 1 | 01/23/2004 | |
| The outer tread of the right rear tire came loose from the tire and caused damage to the wheel well and outer skin of the trailer. *nm *jb | |||
| TIRES - VALVE | |||
| 11/27/2004 | 6000 | 5 | 05/21/2003 |
| Complaint received via e-mail. the trailer tire valve stems are weak at the base of the stem. the first valve went bad while the consumer was traveling down the road, luckily he found it before it went totally flat. the second valve stem went bad while the trailer was in the driveway. the third valve went bad in the driveway. the fourth valve went bad after the consumer checked the tire pressure and drove 50 miles down the road. the tire went completely flat and disintegrated tore up the fender on the trailer and some of the undercarriage. the trailer has about 6000 miles on it. i kept 2 of the valve stems. the cougar dealership told the consumer to call the tire manufacturer. tread distributor 574-293-0581.i had the tire replaced at discount tire. they told the consumer that the valve stems were weak and replaced them with steal stems. *ak *jb | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CA | IRVINE | 92618 | CLASSIC RV | 949-551-7929 |
| IN | SCHERERVILLE | 46375 | ROLLIN-ON INC. | 219-865-1656 |
| NJ | LAKEWOOD | 08701 | SCOTT MOTOR COACH | 7323701022 |
| NM | ALBUQUERQUE | ALOHA RV | ||
| NY | AMSTERDAM | 12010 | ALPIN HAUS RV | 518-842-5900 |
| NY | CHURCHVILLE | CAMPING WORLD | 585-293-3000 | |
| OK | COLBERT | 74733 | SHERRARD MOTOR CO. INC. | |
| TX | CLEBURNE | FUNTIME RV | ||
| TX | KATY | 77494 | HOLIDAY WORLD | 713 943 1331 |
| TX | ORANGE | LLOYDS RV CENTER | ||
| WI | WISCONSIN RAPIDS | GREENEWAY |